Question 1

Which of the following is not advice from career coach Richard Knowdell for staying ahead in the workplace of tomorrow?

Accepted Answer

Focus on workplace learning rather than the classroom.

Question 2

Leadership is the ability to ___ employees to pursue organizational goals.

Accepted Answer

influence

Question 3

___ is about coping with complexity and ___ is about coping with change.

Accepted Answer

Management; leadership

Question 4

According to Kotter, management and leadership are considered to be

Accepted Answer

complementary to each other.

Question 5

According to Kotter, companies manage complexity in which of the following ways?

Accepted Answer

Organizing resouces

Question 6

Of the following, which is the best was for leaders to cope with change?

Accepted Answer

Aligning people

Question 7

According to Frederick Smith, chairman and CEO of FedEx, the primary task of leadership is to

Accepted Answer

communicate the vision and values of an organization.

Question 8

The power that managers have resulting from their formal positions within organizations is called ___ power.

Accepted Answer

legitimate

Question 9

April congratulated her staff when the team received an industry award for their project, and also sent a company-wide email announcing it. Here, April is using her ___ power.

Accepted Answer

reward

Question 10

___ power results from one\'s specialized information.

Accepted Answer

Expert

Question 11

Trey was put on probation for a string of customer complaints about his service and professionalism. His supervisor was using ___ power.

Accepted Answer

coercive

Question 12

Power deriving from one\'s personal attraction is called ___ power.

Accepted Answer

referent

Question 13

Emily is outgoing, warm and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Emily has ___ power.

Accepted Answer

referent

Question 14

In recent studies, the generic influence tactic that employees cite as most used in the workplace is

Accepted Answer

rational persuasion

Question 15

The three least used influence tactics, according to a recent survey of employees, are

Accepted Answer

legitimating, coalition tactics, and pressure tactics.

Question 16

The influence tactic most likely to result in the enthusiastic commitment of employees is

Accepted Answer

consultation

Question 17

Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as

Accepted Answer

ingratiating tactics

Question 18

Brent brough his proposal to Allison even before the meeting saying, \"I\'m sure you have some ideas on this and we could try to get them incorporated upfront.\" Brent is using which influence tactic?

Accepted Answer

consultation

Question 19

Using threats or intimidation to persuade someone is which influence tactic?

Accepted Answer

Pressure

Question 20

When Melinda saw Carrie stuffing her purse with expensive printer cartridges, Carrie was quick to say, \"We\'ve been friends since first grade, so I\'m sure you won\'t say anything about this.\" This is an example of using a

Accepted Answer

personal appeal

Question 21

The ___ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.

Accepted Answer

trait

Question 22

Organizations may apply trait theory by

Accepted Answer

using management development programs

Question 23

Which of the following is one of the traits of a credible leader identified by Kouzes and Posner?

Accepted Answer

Honest

Question 24

According to a BusinessWeek summary of management studies, men score better than women do on

Accepted Answer

strategic planning

Question 25

___ studies reveal that visionary and inspirational charimatic leaders who are good team builders generally are most effective worldwide.

Accepted Answer

GLOBE project

Question 26

The ___ leadership approaches attempt to determine the distinctive styles used by effective leaders.

Accepted Answer

behavioral

Question 27

Which of the following is a behavioral leadership approach?

Accepted Answer

University of Michigan leadership model

Question 28

In the University of Michigan studies, leadership style is identified as

Accepted Answer

job-centered or employee-centered

Question 29

Erdem manages his employees through a careful monitoring of their production, comparing what they do to predicted schedules and desired budgets. Erdem can best be described as a ___ leader.

Accepted Answer

job-centered

Question 30

The model that identifies leadership behavior as either \"initiating structure\" or \"consideration\" is the ___ model.

Accepted Answer

University of Ohio leadership

Question 31

Bonita apologized to one of her subordinates for an email for an email that upset him. She told him she may have chosen an unfortunate way of stating her idea, and that she\'d be happy to talk it through with him. Bonita is

Accepted Answer

expressing consideration behavior

Question 32

From the University of Michigan and Ohio State studies, one management expert concluded that effective leaders tend to do all of the following except which?

Accepted Answer

change leadership styles according to the situation

Question 33

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the __ approach.

Accepted Answer

contingency

Question 34

Which of the following is a contingency approach to leadership?

Accepted Answer

Path-goal leadership model

Question 35

Fieldler\'s contingency leadership model determines if a leader\'s style is

Accepted Answer

task-oriented or relationship-oriented

Question 36

The amount of influence a leader has in his immediate work environment is called his

Accepted Answer

situational control

Question 37

The model that requires a manager to assess her own style and her situational control is

Accepted Answer

Fiedler\'s contingency model

Question 38

The questionare used in Fieldler\'s model to determine leadership orientation is called the

Accepted Answer

least preferred coworker scale

Question 39

Jay\'s peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren\'t sure he was up to the task. According to the contingency model, Jay has

Accepted Answer

poor leader- member relations

Question 40

One of three dimensions of situational control in the contingency leadership model, __ is the extent to which tasks are routine, unambiguous, and easily understood.

Accepted Answer

task structure

Question 41

Liz is trying to lead a cross-functional team, but se is having some issues. Most members were other department managers at her level, and they saw no reason to do what she told them to. Here, Liz has

Accepted Answer

weak position power

Question 42

According to the contigency model, a relationship-oriented leadership style works best in ___ situations.

Accepted Answer

moderate control

Question 43

Tim leads a task force developing specifications for a new customer database to be used by several departments. Tim is an IT supervisor, but most of the others are directors of other departments. At the first meeting, a few of them asked him questions he couldn\'t answer. According to the contingency model, Tim\'s situational control likely

Accepted Answer

is low

Question 44

Amanda leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Amanda should adopt a(n) ___________ leadership style.

Accepted Answer

task-oriented

Question 45

In assessing how much situational control he has, a manager should consider which of the following?

Accepted Answer

Amount of task structure

Question 46

Viviana supervises a group of customer service representatives. Viviana is respected and well-liked by her staff, and she has worked hard to make sure all of them know how to do the job very well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Viviana has

Accepted Answer

high situational control

Question 47

Lorenzo supervises the pool of word processors serving all the lawyers at the firm. He gets along well with his people, and has worked hard to create detailed procedures for every type of legal document the typists might encounter. Lorenzo hires and fires, and gives work assignments, performance appraisals, and promotions. According to the contingency model, the optimal leadership style is

Accepted Answer

task-oriented

Question 48

According to Fiedler\'s contingency model, ______ situation control favors a leader who is ______ oriented

Accepted Answer

moderate; relationship

Question 49

In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you

Accepted Answer

try to move to a more suitable situation

Question 50

The model in which an effective leader clarifies how subordinates can achieve personal and organizational objectives and provides them support in doing so is

Accepted Answer

House\'s path-goal model

Question 51

According to House\'s revised path-goal theory, a leader\'s style should vary depending on which of the following?

Accepted Answer

Environmental factors

Question 52

Faruk is something of a cheerleader around his team. He describes the great things he knows the group can accomplish, is quick to complement the work of his staff, and is so enthusiastic about their successes. According to revised path-goal theory, Faruk is using a(n) ______ leadership style

Accepted Answer

value-based

Question 53

) Kojika supervises a customer service unit that receives stress-producing calls from unhappy customers, and turnover has been high lately. Kojika is kind and patient with the staff, and tells them she knows what they\'re going through since it wasn\'t so long ago that she took those calls. According to revised path-goal theory, Kojika is using a(n) ______ leadership style.

Accepted Answer

supportive

Question 54

Michael runs a research and development department. He gets a lot out of his employees by setting lofty goals and expressing his belief that each of them is capable of doing his or her part. He expects their best work. According to revised path-goal theory, Michael is using a(n) ______ leadership style.

Accepted Answer

achievement oriented

Question 55

House\'s revision of his theory puts more emphasis on the need for leaders to foster

Accepted Answer

intrinsic motivation

Question 56

The leadership model that suggests that leaders should adjust their leadership style according to the readiness of the followers is the

Accepted Answer

Hersey and Blanchard\'s situational leadership model

Question 57

In the situational leadership model, ______ is defined as the extent to which a follower possesses the ability and willingness to complete a task.

Accepted Answer

readiness

Question 58

In the situational leadership model, which of the following leadership styles is recommended for employees with the highest levels of readiness

Accepted Answer

Delegating

Question 59

In the situational leadership model, as follower readiness increases from low to high, which of the following represents the order in which leaders\' styles should progress?

Accepted Answer

Telling, selling, participating, delegating

Question 60

In Hersey-Blanchard\'s situational leadership model, when a manager encourages followers to solve problems on their own and uses shared decision making, she is using the ______ style.

Accepted Answer

participating

Question 61

One of Kurt\'s subordinates, Rosie, has never learned to run customized reports and is insecure about learning. Nikko doesn\'t know how to do it either but is eager to try and has a lot of confidence that he can figure it out. In the situational model, Kurt should use a ______ style with Rosie, and a ______ style with Nikko.

Accepted Answer

telling; selling

Question 62

According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other

Accepted Answer

laissez-faire

Question 63

A transactional leader is most similar in focus to a

Accepted Answer

manager

Question 64

Which of the following is a characteristic of transformational leaders?

Accepted Answer

They encourage people to do exceptional things.

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