mgt 3320 practice test 1 – Flashcards
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One of the first factors that increased the importance of human resource management was the _________ ________ _________ Act
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1964 Civil Rights
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The human resource function in organizations today: has grown into the role of _______________ _____________
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strategic partner
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A large computer chip manufacturer has just hired another firm to perform its applicant background checks. Which of the following is likely part of this process? _____________
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outsourcing
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A small restaurant is concerned about increasing worker productivity and tries to better structure its jobs to maximize output and service delivery. The restaurant is likely using some of the principles discussed in: _____________ __________
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scientific management
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Early research determining that individual and group behavior was important to organizations involved the: _______________ ________________
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Hawthorne Studies
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The basic notion of the human relations movement was that: __________________ employees would work harder for the company
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satisfied
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In the 1930s and 1940s, units within a company that dealt with employees' behavioral challenges and issues were called: ________________ _____________
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personnel departments
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During the 1950s and 1960s, all of the following developed within the field of human resource management EXCEPT: the human resource management function was recognized as being critically important to ________________________ success
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organizational
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The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on all of the following EXCEPT _______
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age
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_____________ ____________ include all individuals who gain knowledge and utilize the information effectively to enhance the organization.
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Knowledge workers
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A human resource management system integrates which of the following functions? 1. ________________ 2. ________________ 3. ________________ 4. other fundamental organizational functions
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finance, operations, marketing
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All of the following researchers contributed to the early growth of the human resource function EXCEPT: Thomas ____________
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edison
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Which of the following is NOT one of the four basic goals of the human resource management function as discussed in the text? helping the ______________ economy
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global
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Which of the following activities MOST directly relates to the basic HRM goal of facilitating organizational competitiveness? developing a _______________ ________________ to HRM that satisfies goals and objectives
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strategic perspective
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Genevieve, a human resource staff member, has the task of investigating employee complaints about civil rights violations at work. Which of the goals of HR management is Genevieve working on? complying with ___________ and ___________ obligations
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legal, social
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Adam is a project manager in the human resources department of Intel, the U.S. semiconductor manufacturer. Adam says, "I work on issues ranging from dependent care to work/life benefits. I work with employees to better understand their needs and to help design programs for them." Which of the fundamental goals of HR management is Adam working on? promoting individual ____________ and __________________
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growth, development
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Which of the following would typically be considered a staff, rather than a line, manager? ____________ ______________ manager
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human resource
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HR activities are typically carried out by: both ________ and _________ managers
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line, staff
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The goals of human resource management typically include all of the following activities EXCEPT: overseeing ______________ reporting as part of the sarbanes-okley act
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financial
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The managers who are directly involved in creating goods and service are known as: chief executive _____________
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managers
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Who would typically have responsibility for carrying out human resource activities in a small, independent business? the ______________ or the ______________ __________
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owner, general manager
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Which of the following is NOT a specific requirement for being a successful human resource manager? a _________ in human resource management
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degree
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A ______________ ________________ involves the set of expectations about the exchanges that occur between employees and employers.
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psychological contract
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A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as: ___________________
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outsourcing
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As the human resource field becomes more professional, more HR managers are acquiring the Human Resource Certification Institute (HRCI) credential. Which organization was instrumental in establishing that credential? the _______________ for ________________ ________________ management
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society, human resource
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The modern term used to describe the management of people is: _______________ _______________ ______________
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human resource management
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Both the military and its suppliers became more interested person-job matching during: ________ _________ ___
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World War II
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The HRCI offers several certifications, including all of the following EXCEPT the ________
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UPHR
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The widespread use of _____________ ________________ has affected how HR systems are delivered.
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electronic technology
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Following the requirements of the American Disabilities Act falls under which particular goals of HR? complying with _____________ and ____________ obligations
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legal, social
