MGT 3013 – Flashcard

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One of the important ideas in the text’s definition of management is
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the management functions of planning, organizing, leading, and controlling.
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When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.
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Planning
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Which of these can best describe organizing?
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Assigning responsibility for task accomplishment
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Using influence to motivate employees describes which of these functions?
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leading
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Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?
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controlling
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The degree to which an organization achieves a stated goal refers to:
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effectiveness
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Which of the following refers to the amount of resources used to achieve an organization’s goal?
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efficiency
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According to the text, what are the skills used by managers when performing the four functions of management?
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Conceptual, human, and technical
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Today’s middle manager is responsible for creating a _____ rather than managing the flow of information up and down the hierarchy.
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horizontal network
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The individual performer is a _____; whereas, the manager has to be a(n) _____.
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generalist; specialist
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_____ is the most current management perspective.
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Open (collaborative) innovation
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Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?
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The Classical Perspective
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Standardization of work and wage incentives are characteristics of:
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scientific management.
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Which of these is a major criticism of scientific management?
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It ignored the social context of work.
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Positions organized in a hierarchy of authority is an important characteristic of:
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bureaucratic organizations.
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The findings provided by the Hawthorne Studies provided the impetus for the _____, despite flawed methodology or inaccurate conclusions.
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humanistic perspective
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The behavioral sciences approach is based on which of the following disciplines?
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All of these
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The management science perspective applies all of the following to managerial problems EXCEPT:
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qualitative techniques.
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In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?
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Contingency view
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_____ focuses on managing the whole organization to deliver quality to customers.
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Total quality management

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