question

A ____ and _____ experience are fast becoming prerequisites for managerial success.

answer

global mind-set; international

question

Today's companies compete in a ____.

answer

borderless world

question

Companies that think ____ have a competitive edge.

answer

globally

question

In which stage, market potential is limited to home country, with all production and marketing facilities located at home?

answer

Domestic

question

In the ____ stage a company usually adopts a multidomestic approach.

answer

International

question

Global Dandelion, with marketing and production facilities located in many countries, is participating at what stage in the international arena?

answer

Multinational stage

question

Quality-cast Telecom with an international division would be participating in what stage of the international arena?

answer

International stage

question

The process of globalization typically passes through all of the following stages EXCEPT

answer

interdomestic stage

question

Stateless stage is also referred to as the ____ stage.

answer

global

question

Color Copiers operates in the true global fashion, making sales and acquiring resources in whatever country offers the best opportunities and lowest cost, what stage of international development is it in?

answer

Stateless stage

question

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

answer

Outsourcing

question

The Maquiladora industry along the Texas-Mexico border uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of

answer

Outsourcing

question

Most firms begin with which strategy to enter foreign markets?

answer

Exporting

question

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

answer

Exporting

question

What is exporting?

answer

Countertrade. The barter of products for products, often used in developing nations. Items produced in the home country for sale in foreign markets. All of the above

question

A form of exporting to less-developed countries is called

answer

Countertrade

question

Heincken begins by exporting its product into new markets, and then ____ to a local brewer to establish its position in the market.

answer

Licenses

question

Which of the following is a form of franchising?

answer

Licensing

question

Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark, and standardized operating system. What type of strategy are you going to use?

answer

A franchise

question

Which of the following pairs of alternatives closely resemble each other in the amount of ownership, control and risk obtained in operating international businesses?

answer

Franchising/ licensing

question

A foreign subsidiary over which an organization has complete control is called a

answer

wholly owned foreign affiliate

question

The Write Pens, Inc. wants to reduce transferring costs by producing closer to the consumer in a foreign country. This will also help in reducing transportation and storage costs. Which strategy would be the best to use given the circumstances?

answer

Direct investing

question

Go RVing, a U.S. company, built a subsidiary from scratch in England. This is an example of

answer

greenfield venture

question

The Mercedes-Benz plant in Alabama is an example of a ___?

answer

greenfield venture

question

As a first step into international business, which two countries are most companies going to today?

answer

China and India

question

____ is the most widespread approach to international involvement in China and India

answer

Outsourcing

question

The management of business operations conducted in more than one country is called

answer

international management

question

___ aspects of management do not change when doing business internationally.

answer

Planning, Organizing, Controlling, Leading. All of these

question

Language, values, religion, and education all describe which dimension in the international environment?

answer

Sociocultural

question

In international operations, the economic environment represents all of the following factors EXCEPT

answer

Laws and regulations

question

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?

answer

Economic

question

In international operations, the economic environment includes

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infrastructure

question

Which of the following is a sociocultural factor in the international environment?

answer

Language

question

____ is normally used to classify countries as developed or developing

answer

Per capita income

question

____ generally are located in Asia, Africa and South America.

answer

LDCs

question

A country's physical facilities that support economic activities make up its ____.

answer

infrastructure

question

If you built a computer company in Africa and then found that your product was having difficulty being distributed to customers because of the road system, your problem would be related to

answer

an inadequate infrastructure

question

Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's

answer

resource market

question

Exchange rates are included in which of the following international environments?

answer

The economic environment

question

Which of the following refers to the rate at which one country's currency is exchanged for another country's currency?

answer

Exchange rate

question

Assume that until yesterday, one U.S. dollar could be exchanged for 85 Japanese yens. Today, a dollar gets you 201 yens. Which of the following statements is true?

answer

U.S. goods will be more expensive in Japan

question

The legal-political environment, in international operations, includes which of the following?

answer

Political risks

question

Political risk is defined as an organization's risk of ___ due to politically based events or actions by host governments.

answer

loss of assets, managerial control, earning power All of these.

question

A company's risk of loss of assets, earning power, or managerial control due to politically based events or action by host government is referred to as

answer

political risk

question

Rooftop International, Inc. buys insurance against host government takeover when investing in foreign countries. This is an example of which sector of the international environment?

answer

Legal-political

question

Which of the following is NOT a legal-political factor in the international environment?

answer

Language

question

A foreign terrorist kidnaps your firm's marketing VP while the VP is in the host country. This is a harsh example of

answer

political risk

question

A nation's ___ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society.

answer

culture

question

Cultural factors in foreign countries are ____ the political and economic factors.

answer

more perplexing than

question

____ refers to the degree to which people accept inequality in power among institutions, organizations and people.

answer

Power distance

question

Countries whose social values reflect low power distance

answer

expect equality in power

question

A loosely knit social framework in which individuals are expected to take care of themselves is called

answer

individualism

question

Collectivist values are represented in the social framework of which of these?

answer

Ecuador

question

Austria's cultural preferences is for achievement, heroism, assertiveness and material success. This would be considered

answer

masculinity

question

___ refers to a value characterized by people's intolerance for uncertainty and ambiguity and resulting support for beliefs that promise certainty and conformity

answer

Uncertainty avoidance

question

Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?

answer

Feminity

question

One of Hofstede's social values that is not well known is

answer

long-term orientation

question

Recent research by the GLOBE project has extended ____ research and offered new insights for managers.

answer

Hofstede's

question

All of the following are cultural dimensions as defined by the GLOBE project, except:

answer

masculinity

question

In countries where women are often in positions of high status, the Globe Project would describe that culture is high in ____.

answer

gender differentiation

question

A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in

answer

gender differentiation

question

According to Manager's Shoptalk in Ch.4, what does the gesture of scratching one's head usually mean in Russia?

answer

"I'm confused or skeptical."

question

According to Manager's Shoptalk in Ch.4, one of the most universal gestures is:

answer

A smile

question

Which of the following is defined as a culture in which communication is used to enhance personal relationships?

answer

High-context culture

question

Which of the following countries possesses a high degree of assertiveness?

answer

Spain

question

Which of the following countries possess a low degree of gender differentiation?

answer

Denmark

question

Which of the following countries possesses a high performance orientation?

answer

Taiwan

question

Countries that use several languages

answer

have linguistic pluralism

question

In a(n) ____, people use communication primarily to exchange facts and information

answer

low-context culture

question

A ___ interaction requires more time because a relationship has to be developed, and trust and friendship must be established

answer

high-context

question

A cultural attitude marked by the tendency to regard one's own culture as superior to others is called

answer

ethnocentrism

question

When organization managers have a(n) ____ attitude, they value employees as an end in themselves.

answer

humanistic

question

When organization managers have a(n) ___ attitude, they treat employees as resources to be used.

answer

instrumental

question

How many nations signed on for negotiation when GATT was created in 1947?

answer

23

question

The European Union has expanded to a ____ nation alliance

answer

27

question

Which of the following as a goal to guide the nations of the world toward free trade and open markets?

answer

WTO

question

The ___ is a single European currency that replaced 12 national currencies and unify a huge marketplace.

answer

Euro

question

In 1994, NAFTA merged with the United States, Canada and Mexico into a megamarket with more than than ____ million consumers.

answer

421

question

Which organization originated and supports the idea of small businesses operating on a global level?

answer

NAFTA

question

Carrie's Car Care receives more than 25% of its total sales revenues from operations outside of the United States. Carrie's would be considered a

answer

multinational corporation

question

Which of the following characteristics distinguish a multinational corporation?

answer

All of these

question

Which of the following companies place an emphasis on their home countries?

answer

Ethnocentric

question

___ places an emphasis on a worldwide perspective.

answer

Geocentric companies

question

All of the following are components of cultural intelligence, EXCEPT:

answer

Analytical

question

Which of the following refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it?

answer

Culture shock

question

In relationship-oriented societies, leaders should

answer

take a strong personal interest in employees

question

Concerning decision making, American managers working in Mexico often don't ___.

answer

explain themselves

question

Managers in foreign countries, when things go wrong, are often unable to

answer

get rid of an employee who is not working out.

question

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

answer

Ethics

question

An organization's decision to produce a new product is in the

answer

domain of free choice

question

The decision by the CSX to downsize and reduce its labor force is in the

answer

domain of free choice

question

A new drug has not been approved by the FDA to sell in the U.S. because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of R & D and production three years ahead of time. This example places the decision in which of the categories from the text?

answer

The ethical domain

question

Which of the following is a(n) is the individual who must make an ethical choice in an organization?

answer

The moral agent

question

Sharon is a manager at Softest Tissue Corporation. She is faced with an interesting problem. One of her employees has been cheating the company out of expense money. Sharon must decide whether or not to fire this employee. In this role, Sharon is acting as

answer

a moral agent

question

The assumption that "if it's not illegal, it must be ethical" ignores which of the following?

answer

Domain of ethics

question

A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered

answer

an ethical dilemma

question

A normative approach to ethical decision making

answer

uses various approaches to describe guiding values for decisions

question

Which approach is the ethical concept that moral behaviors produce the greatest good for the greatest number?

answer

Utilitarian

question

Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was the best for the total corporation. This is an example of the

answer

utilitarian approach

question

Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of

answer

utilitarian approach

question

Which ethical approach are companies citing to justify their policing of employee's personal habits on and off the job, such as alcohol and tobacco consumption?

answer

utilitarian approach

question

The ____ ethic was the basis for the state of Oregon's decision to extend Medicaid to 400,000 previously ineligible recipients by refusing to pay for high-cost, high-risk procedures.

answer

utilitarian

question

When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest is an example of ____.

answer

Individualism approach

question

Which of the following is NOT a normative ethics approach?

answer

Social responsibility approach

question

The golden rule "do unto others as they would do unto you" is

answer

an example of the values that guide the individualism approach to ethical behavior

question

Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the

answer

moral-rights approach

question

The ___ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them

answer

moral-rights approach

question

Which of the following is NOT one of the moral rights that could be considered during decision-making?

answer

the right to invade privacy

question

___ refers to the concept that different treatment of people should not be based on arbitrary characteristics.

answer

Distributive justice

question

Individualism is most closely related to

answer

free choice

question

___ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech

answer

Moral-rights approach

question

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

answer

The moral-rights approach

question

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is the

answer

justice approach

question

The moral rights approach that deals with individuals refraining from carrying out any order that violates their moral or religious norms is the

answer

right of freedom of conscience

question

Sexual harassment is unethical because it violates

answer

right of freedom of conscience

question

Which of the following is not a concern to managers under the justice approach?

answer

Obstructive justice

question

Disk Replacement Services has just competed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on

answer

the procedural justice approach

question

Which of these refers to procedural justice?

answer

The concept that rules should be clearly stated and consistently and impartially enforced

question

The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as

answer

compensatory justice

question

The thinking underlying the domain of ____ is the closest to the justice approach.

answer

law

question

Most of the laws guiding human resource management are based on the

answer

justice approach

question

___ is NOT included in the model of personal moral development described in your text

answer

All are included

question

In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action?

answer

Preconventional

question

Most people have learned to conform to expectations of good behavior expected by colleagues, family, friends, and society. They are in what stage of moral development?

answer

Conventional

question

Which of these best illustrates the preconventional stage of moral development?

answer

What am I going to get from making this decision?

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