MGT 3013 Exam 1 Review- Chapter 2 – Flashcards
Unlock all answers in this set
Unlock answersquestion
What are the forces of management?
answer
Social, Political, and Economic
question
What is the social force?
answer
influence of culture that guides people and relationships
question
Political forces
answer
influence of political and legal institutions
question
Economic forces
answer
the availability, production, and distribution of resources
question
What is the Classical Perspective?
answer
Emerged during the 19th century. The early study of management. new sub-species of economic man -- the salaried man
question
What are the three subfields that derived from the Classical Perspective?
answer
Scientific management, bureaucratic organizations, and administrative principles
question
Scientific Management
answer
improve efficiency and labor productivity through scientific methods
question
Frederick Taylor
answer
workers could be "re-tooled" like machines. Productivity could only be improved scientifically. "Father of Scientific Management".
question
Gantt Chart
answer
A bar graph that measures planned and completed work along each stage and elapsed time
question
What are the characteristics of the General Approach?
answer
Developed standard method for performing each job, Selected workers with appropriate abilities, Trained workers in standard methods, Supported workers, and Provided wage incentives to workers for increased output.
question
What are the criticisms of the General Approach?
answer
Did not appreciate the social context of work and higher needs of workers, Did not acknowledge variance among individuals, and Tended to regard workers as uniform.
question
What are the characteristics of Weberian Bureaucracy?
answer
Division of labor, Personnel selected and promoted based on technical qualifications, positions organized in a hierarchy, Administrative acts and decisions recorded in writing, Management separate from ownership of the organization, and Managers subject to rules and procedures.
question
Henri Fayol identified which functions of management?
answer
planning, organizing, commanding, coordinating, and controlling.
question
Of the 14 principles of management identified by Henri Fayol, which ones are still used today?
answer
Unity of Command, Division of Work, Unity of Direction, and the Scalar Chain
question
Chester Bernard
answer
Humanistic Perspective. understand human behaviors, importance of people rather than engineering techniques, Empowerment, informal organization, Acceptance theory of authority.
question
Who introduced the Theory of Authority?
answer
Chester Bernard
question
Who developed theory X and Theory Y?
answer
Maslow and McGregor
question
What is Theory X?
answer
average human being has inherent dislike for work and avoid it, most people need to be coerces, controlled, directed or threatened. Wants to be directed to avoid responsibility.
question
What is Theory Y?
answer
Average person does not inherently dislike work. External threat and punishment are not the only ways to motivate workers. under right conditions worker will seek responsibility.
question
What is the Behavioral Science Approach?
answer
Scientific methods, sociology, psychology, anthropology, and economics
question
What other strategies are based on behavioral science?
answer
Matrix organizations, Self-Managed Teams, Corporate Culture, and Management by Wandering Around.
question
What is the Quantitative Perspective?
answer
Use of mathematics and statistics to aid management decision making. Enhanced by development and growth of the computer
question
Quantitative Perspective is also referred to as what?
answer
management science
question
Operations Management focuses on what?
answer
the physical production of goods and services
question
Information technology focuses on what?
answer
technology and software to aid managers
question
___ forces refer to those aspects of a culture that guide and influence relationships among people.
answer
Social
question
Who is considered the First Lady of Management?
answer
Lillian Gillbreth
question
Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristic are consistent with the principles of:
answer
Bureaucratic Organizations
question
_____ refers to a chain of authority extending from the top to the bottom of the organization and including every employee
answer
Scalar Chain
question
Mary Parker Follett thought of leadership as ___, rather than techniques.
answer
people
question
A significant contribution of Chester Barnard was the concept of:
answer
The informal organization
question
The findings provided by the Hawthorne Studies provided the impetus for ______ despite flawed methodology or inaccurate conclusions.
answer
The Humanistic Perspective
question
Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore need to be controlled and directed. Beth is a ___ manager
answer
Theory X
question
Max Moore is a new manager at Accord Bank. He believes that people should be treated as individuals, and that is important to let people use their own processes and procedures, rather than try to standardize things too much. Max is basing his management style on:
answer
Humanistic Management
question
The management science perspective applies all of the following to managerial problems except:
answer
Qualitative techniques
question
What are the criticisms of Quantitative management?
answer
Cannot account for unforeseen events, does not pay attention to human factors, does not have a role for human intuition.
question
For IBM, according to the systems theory, what are the inputs?
answer
Raw material, information, financial resources, and human resources
