Question 1

A(n) ____ perspective provides a broader way of thinking, a way of searching for patterns and determining whether they recur across time periods.

Accepted Answer

historical

Question 2

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

Social

Question 3

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Accepted Answer

Social forces

Question 4

Which of these forces pertain to the availability, production, and distribution of resources in a society?

Accepted Answer

Economic

Question 5

Strong anti-American sentiments in many parts of the world exemplify the effect of

Accepted Answer

political forces.

Question 6

According to the Manager\'s Shoptalk of chapter 2, which of the following is not in the top five contemporary management tools?

Accepted Answer

Collaborative innovation

Question 7

According to the Manager\'s Shoptalk of chapter 2, Indian executives are more likely to use tools such as

Accepted Answer

strategic alliances and collaborative innovation.

Question 8

____ is the most current management perspective.

Accepted Answer

Open (collaborative) innovation

Question 9

The nineteenth and early twentieth centuries saw the development of which management perspective?

Accepted Answer

The Classical perspective

Question 10

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

Accepted Answer

The classical perspective

Question 11

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

Accepted Answer

The scientific management movement

Question 12

Frank Gilbreth felt that efficiency equated with ____.

Accepted Answer

one best way to do work

Question 13

Who is considered the \"first lady of management?\"

Accepted Answer

Lillian Gilbreth

Question 14

The three subfields of the classical perspective include

Accepted Answer

administrative management, bureaucratic organization, and scientific management.

Question 15

____ is considered the \"father of scientific management.\"

Accepted Answer

Frederick W. Taylor

Question 16

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Accepted Answer

Gantt chart

Question 17

Frederick Taylor\'s contributions were in the field of

Accepted Answer

Scientific management

Question 18

Which of the following is not a criticism of scientific management?

Accepted Answer

It does not appreciate the careful study of tasks and jobs.

Question 19

Standardization of work and wage incentives are characteristics of

Accepted Answer

scientific management.

Question 20

Which of these is a major criticism of scientific management?

Accepted Answer

It ignored the social context of work.

Question 21

The bureaucratic organizations approach is a subfield within the ____.

Accepted Answer

classical perspective

Question 22

According to Weber\'s ideas on bureaucracy, organizations should be based on which of these?

Accepted Answer

Rational authority

Question 23

Archies\' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of

Accepted Answer

bureaucratic organizations

Question 24

All of the following are characteristics of Weberian bureaucracy EXCEPT

Accepted Answer

Management is the same as the ownership of the organization.

Question 25

Max Weber felt selection of employees should be based on:

Accepted Answer

competence

Question 26

Positions organized in a hierarchy of authority is an important characteristic of

Accepted Answer

bureaucratic organizations.

Question 27

UPS is successful in the small package delivery market. One important reason for this success is the concept of

Accepted Answer

bureaucracy

Question 28

Whereas scientific management focused on ______ , administrative principles approach focused on the _______.

Accepted Answer

individual productivity, total organization

Question 29

Mary Parker Follett contributed to which field?

Accepted Answer

Humanistic approach

Question 30

The assembly line is most consistent with which of the following general principles of management?

Accepted Answer

Division of work

Question 31

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

Accepted Answer

unity of direction.

Question 32

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Accepted Answer

division of work.

Question 33

The ____ refers to a chain of authority extending from top to the bottom of the organization and including every employee.

Accepted Answer

scalar chain

Question 34

Mary Parker Follett thought of leadership as ____, rather than techniques.

Accepted Answer

people

Question 35

Chester Bernard felt that ____ could help a poorly managed organization

Accepted Answer

informal relations

Question 36

A social group within an organization is part of the

Accepted Answer

informal organization.

Question 37

A significant contribution of Chester Barnard was the concept of

Accepted Answer

the informal organization

Question 38

The ____ emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes.

Accepted Answer

humanistic perspective

Question 39

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees\' basic needs as the key to increased worker productivity?

Accepted Answer

Human relations movement

Question 40

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was

Accepted Answer

human relations.

Question 41

The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions.

Accepted Answer

humanistic perspective

Question 42

The human resources perspective of management links motivation theories with ____.

Accepted Answer

employee tasks

Question 43

A \"dairy farm\" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by

Accepted Answer

human relations management.

Question 44

Maslow\'s hierarchy of needs started with which of these needs?

Accepted Answer

Physiological

Question 45

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a

Accepted Answer

Theory Y manager.

Question 46

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

Accepted Answer

Theory X manager.

Question 47

According to Douglas McGregor, the classical perspective on management is consistent with which of the following?

Accepted Answer

Theory X manager.

Question 48

The behavioral sciences approach is based on which of the following disciplines?

Accepted Answer

All of these

Question 49

Organizational development is one specific set of management techniques based in the ____ approach.

Accepted Answer

behavioral sciences

Question 50

The management science perspective emerged after World War II to treat problems associated with

Accepted Answer

modern global warfare.

Question 51

The management science perspective applies all of the following to managerial problems EXCEPT

Accepted Answer

qualitative techniques

Question 52

Operations research grew out of World War II groups and is based on ____.

Accepted Answer

mathematical equations

Question 53

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of

Accepted Answer

synergy

Question 54

10 + 10 = 25 reflects which of these?

Accepted Answer

Synergy

Question 55

In ____ every situation is viewed as unique.

Accepted Answer

a case view

Question 56

It is often difficult to make decisions about subsystems, because they are ____.

Accepted Answer

interdependent

Question 57

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Accepted Answer

Contingency view

Question 58

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of which of the following perspectives?

Accepted Answer

Contingency perspective

Question 59

Which of the following is often considered the \"father of the quality movement?\"

Accepted Answer

Deming

Question 60

____ focuses on managing the whole organization to deliver quality to customers.

Accepted Answer

Total Quality Management

Question 61

Elements of TQM include

Accepted Answer

benchmarking

Question 62

____ is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

Benchmarking

Question 63

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Accepted Answer

continuous improvement.

Question 64

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers?

Accepted Answer

Supply chain management

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