question

Which of the following statements about leadership and management is true?

answer

Management and leadership are complementary systems of action.

question

True or False: According to John Kotter, leadership is about coping with complexity.

answer

False, John Kotter suggests management is about coping with complexity, and leadership is about coping with change.

question

_____ is the extent to which a person is able to influence others so they respond to orders.

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Power

question

Acknowledging an individual's contributions at a monthly department meeting is an example of using ______ power.

answer

reward

question

Medical knowledge possessed by doctors results in their ______ power.

answer

expert

question

Which of the following is considered a "soft" tactic used to influence others?

answer

Ingratiating tactics

question

Which of the following is a key positive leadership trait?

answer

Intuition

question

Which of the following is not a possible explanation for the limited number of women holding executive leadership positions?

answer

Women typically do not aspire to be CEOs.

question

True or False: Behavioral leadership approaches attempt to determine the distinctive styles used by effective leaders.

answer

True

question

In the University of Michigan Leadership Model, managers exhibiting ______ behavior paid more attention to employee satisfaction and making work groups cohesive.

answer

employee-centered

question

According to the Ohio State model, ______ is leadership behavior that organizes and defines what group members should be doing.

answer

initiating structure

question

Which of the following statements about the contingency leadership model is correct?

answer

It considers whether the task-oriented or relationship-oriented leadership style is most appropriate.

question

A manager that has poor leader-member relations with subordinates that perform unambiguous, easily understood tasks should use a(n) ______ leadership style.

answer

relationship-motivated

question

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

answer

path-goal

question

True or False: A laissez-faire leader takes complete responsibility for the performance of his or her employees and the direction of the organization.

answer

False, Full-range leadership suggests that leadership behavior varies along a full range of leadership styles, from take-no-responsibility (laissez-faire) "leadership" at one extreme, through transactional leadership, to transformational leadership at the other extreme.

question

Competent ______ leaders are not mediocre; they are badly needed but best in stable situations rather than rapidly changing ones.

answer

transactional

question

______ leadership helps employees pursue organizational goals over self-interests.

answer

Transformational

question

Which of the following statements about leader-member exchange leadership is false?

answer

In this theory, subordinates are treated equitably in any type of exchange.

question

______ leaders focus on providing increased service to others, meeting the goals of both followers and the organization, rather than to themselves.

answer

Servant

question

True or False: Followers seek and admire leaders who create feelings of significance, community, and excitement.

answer

True

question

True or False: The transfer of information and understanding from one person to another is known as dissemination.

answer

False, Communication, the transfer of information and understanding from one person to another, is an activity that you as a manager will have to do a lot of. One study found that 81% of a manager's time in a typical workday is spent communicating.

question

The telephone you use to speak to another person is an example of which part of the communication process?

answer

Medium

question

When a cook cannot read a ticket written by one of the waitstaff who has poor handwriting, this is considered ______ in the communication process.

answer

noise

question

Which type of communication is highest in media richness?

answer

Face-to-face

question

Open floor plans with cubicles instead of offices help to reduce ______ barriers to communication.

answer

physical

question

Jargon is terminology specific to a particular profession or group.

answer

True

question

A stereotype consists of ______ beliefs about a certain group of people.

answer

oversimplified

question

Which of the following is an example of nonverbal communication?

answer

Shrugging when asked a question.

question

Which of the following communication styles would women use more often than men?

answer

Indirect when telling others what to do.

question

Organizations in which line supervisors deliver official information to their middle managers are using which type of communication?

answer

Upward

question

Committees, task forces, and matrix structures promote ________ communication.

answer

horizontal

question

True or False: The unofficial communication system of the informal organization, a system of gossip and rumor, is known as the grapevine.

answer

True

question

______ helps to reduce the problems of distortion that inevitably occur with formal communication flowing up a hierarchy.

answer

Management by wandering around

question

Texting while participating in a group conference call is an example of

answer

multicommunicating.

question

Those who lack self-motivation are not well suited for videoconferencing at work.

answer

False, Although telecommuting represents an attempt to accommodate employee needs and desires, it requires adjustments and is not for everybody. People who enjoy the social camaraderie of the office setting, for instance, probably won't like it. Others lack the self-motivation needed to work at home. Videoconferencing is the use of visual and audio links to help people share with one another.

question

Identity theft is considered to be a violation of

answer

privacy

question

Be careful with jokes and informality in ______; nonverbal language and other subtleties are often lost so jokes may be taken as insults.

answer

e-mail

question

Which of the following is an attribute of good listeners?

answer

They recap what the speaker has said.

question

The top-down system is designed to help you improve your

answer

reading

question

Being an effective writer means

answer

keeping it simple; use short words, sentences, and phrases.

question

True or False: Productivity is defined by the formula of outputs divided by inputs for a specified period of time.

answer

True

question

The purpose of the management function of controlling is to

answer

ensure that performance meets objectives.

question

Which of the following is not a reason why control is needed?

answer

Control allows one to maintain authority over employees.

question

The first step in the control process is to

answer

establish standards.

question

A company that determines the acceptable number of consumer complaints it will expect for the upcoming year has set a

answer

control standard.

question

Management by ______ is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.

answer

exception

question

The CEO and senior managers at Ford review the performance of the company's suppliers to determine which should be kept as part of their ______ control of the organizations.

answer

strategic

question

The six areas of control are physical, human, informational, financial, structural, and

answer

cultural

question

True or False: Prescribed control attempts to elicit employee compliance using strict rules, a rigid hierarchy, well-defined job descriptions, and other administrative mechanisms.

answer

False, Bureaucratic control is an approach to organizational control that is characterized by use of rules, regulations, and formal authority to guide performance. This form of control attempts to elicit employee compliance, using strict rules, a rigid hierarchy, well-defined job descriptions, and administrative mechanisms such as budgets, performance appraisals, and compensation schemes (external rewards to get results).

question

A(n) ______ is a visual representation of the balanced scorecard that enables managers to communicate their goals.

answer

strategy map

question

A company that works to create a culture that encourages rank-and-file employees to make suggestions and question the status quo, and also measures employee growth is developing which perspective of the balanced scorecard?

answer

Innovation and learning perspective

question

True or False: Among the mechanisms that contribute to measurement-managed companies' success are that top executives agree on strategy and the organizational culture emphasizes teamwork and allows risk taking.

answer

True

question

A budget is a formal financial

answer

projection

question

______ budgeting allocates increased or decreased funds to a department by using the last budget period as a reference point.

answer

Incremental

question

True or False: A balance sheet summarizes an organization's financial results, its revenues and expenses, over a specified period of time.

answer

False, The income statement summarizes an organization's financial results, its revenues and expenses, over a specified period of time such as a quarter or a year.

question

An organization that is examining its return on investment (ROI) is using

answer

ratio analysis.

question

The PDCA cycle is part of

answer

Deming management.

question

The two core principles of TQM are

answer

uniform focus on delivering customer value, and continuous improvement of work processes.

question

______ focuses on problem solving and performance improvement, or speed with excellence, of a well-defined project.

answer

Lean Six Sigma

question

Control systems operate best when they are made acceptable to the organization's members who are guided by them, so they should be all of the following except which?

answer

Permanent

MGMT 301 – test 4 – Flashcards

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