Mgmt. – Flashcards
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Operations Research
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An area of management science that commonly uses models, simulations, and games.
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Learning Organization
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Process whereby groups and individuals within the organization challenge existing models of behavior and learn to rapidly and creatively adapt to a changing environment.
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Quality School
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The essence of the quality of any output is its ability to meet the needs of the person or group.
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Quantitative School
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Emphasized mathematical approaches to management problems.
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Chaos Theory
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Mathematical study of complex, unstable systems.
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Operations Management
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Branch of management science that applies to manufacturing or service industries. The managerial activities directed toward the processes that convert resources into products and services.
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Theory
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Part of an art or science that attempts to explain the relationships between and among its underlying principles.
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Contingency School
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Theory based on the premise that managers' preferred actions or approaches depend on the variables of the situations they face.
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Classical Administrative School
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Emphasized the flow of info. and how organizations should operate.
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Behavioral School
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Recognized employees as individuals with concrete, human needs, as parts of work groups, and as members of a larger society.
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Synergy
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The increased effectiveness that results from combined action or cooperation.
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Reengineering
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Business processes are redesigned to achieve improvements in performance.
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Management Science
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Study of complex systems of people, money, equipment, and procedures, with the goal of understanding them and improving their effectiveness.
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Classical Management Theory
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A theory that focused on finding "the one best way" to perform and manage tasks.
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OR/MS
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Operations Research and the Management Sciences are the professional disciplines that deal with the application of information technology for informed decision making.
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Bureaucracies
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Rational organizations based on the control of knowledge.
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Complexity Theory
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Emphasizes the ways in which a factory resembles and ecosystem, responding to natural laws to find the best possible solutions to problems.
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System
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Set of interrelated parts that work together to achieve stated goals or to functions according to a plan or design.
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Systems School
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The theory that an organization comprises the various parts (subsystems) that must perform tasks necessary for the survival and proper functioning of the system as a whole.
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Classical Scientific School
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Focused on the manufacturing environment and getting work done on the factory floor.
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Kaizen
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Japanese term used in business to mean incremental, continuous improvement for people, products, and processes
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Benchmark
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The product to meet or beat in terms of design, manufacture, performance, and service.
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Computer Literate
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Managers must have a basic knowledge of computer terminology, hardware, and software components, as well as the ability to perform basic computer applications, such as word processing, use of a spreadsheed, and a database, development of web pages, and development of multimedia presentations.
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Core Values
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Values that should never change, "bedrock principles"
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Empowerment
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The sharing of info. and design making
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Internet Literacy
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Ability to use the internet to search for information, evaluate content and present information.
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Intrapreneurs
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Employees who think and act like owners.
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Mission
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Clear, concise, written, declaration of an organization's central and common purpose, its reason for existence.
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Open-book Management
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Commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear what they learn.
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Process Improvement Team
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A team made up of members who are involved with a process, who meets to analyze how they can improve the process.
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Productivity
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Relationship between the amount of input needed to produce a given amount of output and the output itself; usually expressed as ratio.
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Project Improvement Team
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Team made up of members who are involved in the same project, who determines who to make the project better.
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Quality Audit
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Determines if customer requirements are being met.
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Quality Circle
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Temporary team, consisting primarily of workers who share a problem, who meets regularly until problem is solved.
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Quality Control Audit
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A check of quality control efforts that asks 2 questions: How are we doing? What are the problems?
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Quality Function Development (QFD)
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A disciplined approach to solving quality problems before the design phase of a product.
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Quality Improvement Team
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Usually a group of people from all the functional areas of a company who meet regularly to assess progress toward goals, identify and solve common problems, and cooperate in planning for the future.
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Research and Development (R & D)
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Projects that uncover information useful to create a variety of new materials, processes, and products.
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Scoreboarding
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A technique that routinely keeps employees aware of changes in the critical numbers used to measure a company's processes
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Statistical Quality Control (SQC)
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The use of statistical tools and methods to determine the quality of a product or service
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Statistical Process Control (SPC)
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The use of SQC to establish boundaries that determine if a process is in control (predictable) or out of control (unpredictable).
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Total Quality Management (TQM)
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A strategy for continuously improving performance at every level, and in all areas of responsibility.
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Vision
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A clear statement as to where an organization wants to be in the future.
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Quality
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The features and characteristics of a product or service that allows it to satisfy requirements of those who use or consume them.
