Managing business resources Essay Example

offers several benefits. Firstly, employees who are already familiar with the organization's operations can save the company money by quickly settling in and becoming fully operational. This ensures that u insure ltd will experience minimal disruption during the hiring process. Additionally, internal recruitment can serve as a motivating factor or incentive for employees to work harder within the organization. It also allows for an assessment of current employees' strengths and weaknesses.

U insure ltd has the option to utilize application forms as part of their selection procedure. These forms provide a standard set of information to all applicants, making the sorting and shortlisting process much easier. Application forms are also commonly used for conducting interviews.

A letter of application can be used instead of an application form, but nowadays they are used less frequently. This is because the Equality commission recommends the use of application forms for recruitment and selection. Another option is to use a CV, which provides a detailed history of personal details, qualifications, previous employment experience, membership of relevant bodies, and leisure interests. It also requires two referees. All of these methods can be used to recruit and retain qualified staff for vacancies at the customer call centre. U insure ltd should have an induction programme for new staff at the call centre, as it saves money in the long run.

An induction is the method of acquainting new employees with the organization and ensuring their understanding of its goals, regulations, and procedures. Furthermore, an induction program enables new employees to meet their peers and acquire essential skills, thus reducing errors and benefiting the organization financially. Conversely, on-the-job training entails acquiring new skills through

hands-on experiences within the organization, making it the most direct form of training.

The advantages of on the job training include: its cost effectiveness and the opportunity for workers to learn while in their actual working environment. However, a drawback of on the job training is that the person responsible for training may lack competence or have a negative attitude, resulting in the trainee acquiring bad habits. On the other hand, off the job training involves attending courses to learn. The benefits of this type of training include: making mistakes is permissible, specialized instructors ensure proper training, trainees can learn at their own pace with close monitoring of their progress, costs are easy to determine, and trainees can obtain recognized qualifications. However, off the job training is more expensive than on the job training, trainees are not learning in their actual work environment, and they may need to relearn tasks upon returning to the workplace due to different equipment being used.