Management Test 1 (quiz questions) – Flashcards

Unlock all answers in this set

Unlock answers
question
____ is defined as getting work done through others.
answer
Management
question
Fruitlicious is a fruit juice manufacturing company. The company ensures that all the raw materials are used well and minimal waste is produced. The juice extraction and packaging units are designed in such way that quality is maintained with minimal costs. It can be said that Fruitlicious demonstrates
answer
Efficiency
question
Managers must strive for _____, which is accomplishing tasks that help fulfillorganizational objectives such as customer service and satisfaction.
answer
Effectiveness
question
_____ involves determining organizational goals and the means for achieving them.
answer
Planning
question
The function of _____ typically involves deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom in the company.
answer
Organizing
question
_____ refers to monitoring progress toward goal achievement and taking corrective action when needed.
answer
Controlling
question
As the human resources manager at Hayden Engineering and Manufacturing Corp, Kim had to find effective ways to reward high performing employees and boost their morale during an economic downturn. Which management function did Kim have to engage in?
answer
Leading
question
_____ are executives responsible for the overall direction of the organization.
answer
Top Managers
question
It is typically the responsibility of _____ to develop employees' commitment to and ownership of the company's performance.
answer
Top Managers
question
Middle managers typically:
answer
Plan and allocate resources to meet objectives
question
First-line managers will most likely have to:
answer
Encourage, monitor, and reward employees' performance
question
A ____ for a fast-food restaurant would be responsible for giving instructions to the staff and for setting up weekly work schedules.
answer
First-line manager
question
According to Mintzberg, which of the following is one of the three major rolesmanagers fulfill while performing their jobs?
answer
Interpersonal roles
question
Which of the following is an example of an interpersonal role?
answer
Figure head
question
The informational role managers' play when they share information they have collected with their subordinates and others in the company is called the ____ role.
answer
Disseminator
question
In the _____ managerial role, managers discuss and handle schedules, projects, goals, outcomes, resources, and employee raises.
answer
Negotiator
question
In the context of decisional roles, managers who assume the _____ role respond to pressures and problems so severe that they demand immediate attention and action.
answer
Disturbance handler
question
_____ skills can be summarized as the ability to work well with others.
answer
Human
question
An accountant with ____ has the ability to create a budget, compare the budget to the actual income statement, and determine unnecessary expenses.
answer
Technical skill
question
Which type of skills are the most important to the success of lower-level managers?
answer
Technical skills
question
What type of skills are equally important at all levels of management?
answer
Human
question
Which skill is needed to get employees to participate in competitive situations?
answer
Motivation to manage
question
Which of the following is a characteristic of derailers?
answer
They are abrasive and intimidating
question
According to Linda Hill's study, which of the following is typically an expectation that managers have during the initial stages of management?
answer
They believe they need to be the boss
question
_____ is the ultimate form of commitment companies can make to their workers.
answer
Employment security
question
According to ____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.
answer
The contingency approach
question
Nearly all organizations that interact with their environments and depend on them for survival are viewed as ____.
answer
Open systems
question
Which of the following statements about information management is true?
answer
Two types of information technology are the cash register and the printing press.
question
A systems view of management allows managers to ____.
answer
Deal with the complex environment in which their companies operate
question
Which of the following management theorists believed that workers ultimately grant managers their authority?
answer
Chester Barnard
question
_____ involves managing the daily production of goods and services.
answer
Operations Management
question
Which of the following management theories uses a quantitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories?
answer
Operations Management
question
Which of the following was demonstrated by the Hawthorne Studies?
answer
Workers were not just extension of machines.
question
Which of the following management theorists provided managers with a better understanding of the effect group social interactions and employee satisfaction have on individual and group performance?
answer
Elton Mayo
question
With integrative conflict resolution, _____.
answer
Both parties work together to create an alternative solution that includes shared preferences and integrates interests.
question
According to Henri Fayol's fourteen principles of management, _____ means that each employee should report to and receive orders from just one boss.
answer
Unity of command
question
According to Henri Fayol's fourteen principles of management, _____ requires managers to develop a strong sense of morale and unity among workers that encourages coordination of efforts.
answer
Esprit de corps
question
Identify the three ways in which Mary Parker Follett believed managers typically deal with conflict.
answer
Domination, compromise, and integration
question
According to Henri Fayol, _____ is monitoring progress toward goal achievement and taking corrective action when needed.
answer
Controlling
question
_____ focuses on the psychological and social aspects of work.
answer
Human relations management
question
According to human relations management _____.
answer
Success depends on treating workers well
question
Which of the following management theorists helped develop human relations management?
answer
Mary Parker Follett
question
According to Henri Fayol, _____ is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom.
answer
Organizing
question
According to bureaucratic management, employees should be hired on the basis of _____.
answer
Educational background of an applicant
question
According to bureaucratic management, _____ should supervise the organization.
answer
Managers
question
According to bureaucratic management, which of the following is a criterion on which employees should be promoted?
answer
Experience and achievements
question
Which of the following does a Gantt chart visually indicate?
answer
The time in which each task should be completed for a project
question
One of the objectives of the motion study conducted by Frank and Lillian Gilbreth was to:
answer
Improve productivity of workers
question
Prior to the introduction of _____, five workers each given an identical task could use five different methods to perform the task with some methods being significantly more efficient than others.
answer
Scientific management
question
Which of the following is the goal of scientific management?
answer
To find the one best way to perform each task.
question
_____ refer to discernible symbols of an organization's culture, such as the office design and layout, company dress code, and company benefits andperks, like stock options, personal parking spaces, or the private company dining room.
answer
Visible artifacts
question
Which of the following is NOT a characteristic of successful organizational cultures?
answer
Immutability
question
_____ is defined as a firm's purpose or reason for existing.
answer
Company mission
question
____ is a primary source of organizational culture.
answer
Company's founder
question
_____ is defined as searching the industry for important events or issues that might affect an organization.
answer
Environmental scanning
question
The term ____ refers to the events and trends inside an organization that affect management, employees, and the organizational culture.
answer
Internal environment
question
____ is the set of key values, beliefs, and attitudes shared by members of an organization.
answer
Organizational culture
question
_____ refers to the protocols and guidelines that govern the business practices and procedures of specific businesses, and professions.
answer
Industry regulation
question
_____ are groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses, and professions.
answer
Advocacy groups
question
A high degree of buyer or seller dependence can lead to _____.
answer
Opportunistic behavior
question
Competitive analysis refers to:
answer
Identifying companies that sell similar products.
question
Which of the following helps managers accurately analyze competition?
answer
Refraining from underestimating the potential of competitors.
question
____ is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.
answer
Reactive customer monitoring
question
_____refers to identifying and addressing customer needs, trends, and issues before they occur.
answer
Proactive customer monitoring
question
A court ruling regarding the unfair firing of employees is a development in the _____ component of the general environment.
answer
Political/legal
question
Many people in Rhenasia are cutting down on their spending. This is because of a lack of well-paying jobs in the country. Many businesses in the country are getting affected as the buying power of customers has drastically reduced. The environmental characteristic that is affecting businesses in Rhenasia is _____.
answer
The economy
question
Business confidence indices:
answer
Business confidence indices show how confident actual managers are about future business growth.
question
_____ refers to the knowledge, tools, and methods used to transform inputs (raw materials, information, and so on) into outputs (products and services).
answer
Technology
question
Environmental uncertainty is most likely to be lowest when:
answer
Environmental resource scarcity is low
question
Which of the following is a part of the general environment of an organization?
answer
Political trends
question
Which of the following is true about a company's specific environment?
answer
It is unique to a particular firm's industry.
question
Which of the following statements is true about environmental uncertainty?
answer
It is most likely to be hight when environmental change is extensive.
question
_____ is the rate at which a company's general and specific environments alter.
answer
Environmental change
question
According to the ____, companies go through long, simple periods of environmental stability, followed by short, complex periods of dynamic, fundamental environmental change, finishing with a return to environmental stability.
answer
Punctuated equilibrium theory
question
Which of the following is a part of the general environment of an organization?
answer
Technology
question
A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations
answer
Proactive
question
A company using a ____ social responsiveness strategy will do less than society expects.
answer
Reactive strategy
question
A company using a ____ strategy would admit responsibility for a problem but would do the least required to meet social expectations.
answer
Defensive strategy
question
____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities.
answer
Discretionary responsibilities
question
____ responsibility means making a profit by producing a product valued by society.
answer
Economic
question
Secondary stakeholders are important to a company because ____.
answer
They can affect public perceptions and opinions.
question
Under the stakeholder model, ____ would be an example of a stakeholder group that most strongly affects public perceptions and opinions about the company's socially responsible behavior.
answer
The media
question
Groups such as shareholders, employees, customers, suppliers, governments, and local communities are examples of ____ stakeholders.
answer
Primary
question
A primary stakeholder of an organization would be ____.
answer
Customers
question
The ____ model holds that the only social responsibility that businesses have is to maximize profit.
answer
Shareholder
question
In the context of corporate social responsibility, which of the following statements would Milton Friedman agree to?
answer
Organizations can act effectively as moral agents for all company shareholders.
question
Various persons or groups with a legitimate interest in a company's actions are called ____.
answer
Stakeholders
question
The two general category of stakeholders are ____ stakeholders.
answer
Primary and secondary
question
Which of the following statements best defines social responsibility?
answer
It is a business' obligation to pursue policies, make decisions, and take actions that benefit society.
question
Which of the following is an important step in establishing an ethical climate in an organization?
answer
The top managers behaving ethically
question
The last step in the basic model of ethical decision making is to ____.
answer
Act on the situation
question
All of the following are important factors in the creation of an ethical business climate EXCEPT ____.
answer
Official approval of a company's ethics code by government regulators.
question
According to Kohlberg's model of moral development, people at the ____ make decisions that conform to societal expectations.
answer
Conventional level
question
The three stages of moral development identified by Kohlberg are ____.
answer
The pre conventional level, the conventional level, and the post conventional level.
question
People at the ____ of moral development use internalized ethical principles to solve ethical dilemmas.
answer
Post conventional level
question
According to Kohlberg's model of moral development, people at the ____ make decisions that are based on selfish reasons.
answer
Pre conventional level
question
Ethical intensity depends on all of the following EXCEPT ____.
answer
Individual commitment
question
Which of the following terms describes the degree of concern people have about an ethical issue?
answer
Ethical intensity
question
Which of the following statements about ethics is true?
answer
When people believe their work environment is ethical, they are six times more likely to stay with that company.
question
During an ethical decision-making process, which of these questions must be asked in order to identify a problem?
answer
"What are the the factors that make this an ethical problem?"
question
During an ethical decision-making process, which of these questions must be asked in order to identify a problem?
answer
"What are the the factors that make this an ethical problem?"
Get an explanation on any task
Get unstuck with the help of our AI assistant in seconds
New