question

individual plan.

answer

The most common type of incentive plan, which compares a worker's performance against an objective standard with pay determined by his or her own performance is known as a(n):

question

workers' compensation

answer

In the context of employee benefits, _____ provides financial support to employees suffering a work-related injury or illness.

question

employment-at-will.

answer

The legal concept that an employee may be terminated for any reason is known as:

question

assessment center

answer

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)_____.

question

difficult to imitate.

answer

One of the criteria for creating a competitive advantage through human resources is that they should be:

question

needs assessment.

answer

An analysis identifying the jobs, people, and departments for which training is necessary is known as a(n):

question

union shop

answer

In a _____, the contract requires workers to join the labor organization after a set period of time.

question

job rotation

answer

In the context of training methods, _____ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

question

Integrity

answer

_____ tests are administered by employers to assess the honesty of a job candidate.

question

helping dismissed workers find employment elsewhere.

answer

Outplacement refers to:

question

It provides the information required by virtually every human resources activity.

answer

Which of the following is a function of job analysis?

question

comparable worth

answer

The _____ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.

question

Trait

answer

_____ appraisals involve judgments about employee performance.

question

Behavioral description interview

answer

Which of the following types of interview explores what candidates have actually done in the past?

question

gainsharing plans

answer

In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control.

question

economic

answer

A(n) _____ strike refers to a situation wherein workers go on strike to compel employers to agree to their terms.

question

ensuring the availability of the right number and types of people.

answer

In the context of human resources management, the planning stage involves:

question

It allows differences in pay in the case of a seniority system or merit system.

answer

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963?

question

Managing layoffs

answer

On a day-to-day basis, which of the following is a concern of human resources managers?

question

Provide written explanations of severance benefits.

answer

Which of the following should be done when conducting a termination interview?

question

individual rights

answer

In a collective bargaining agreement, the _____ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs.

question

evaluating the activities conducted to ensure that they are producing the desired results.

answer

The final stage in the human resources planning process involves:

question

They are usually implemented in the division or the organization as a whole.

answer

In the context of incentive systems, which of the following is true of profit-sharing plans?

question

Using attrition if they have planned far enough in advance

answer

Which of the following is a step taken by companies when there is a labor surplus?

question

labor supply forecast.

answer

The estimate an organization makes regarding the number and quality of its current employees and the available external source of workers is known as a(n):

question

It is more likely to be free of bias and stereotypes.

answer

Which of the following is an advantage of a structured interview?

question

It permitted workers to decertify (reject) a union as their representative.

answer

Which of the following is true of the provisions of the Labor-Management Relations Act?

question

Employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

answer

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

question

They are hard to defend in court.

answer

In the context of selection methods, which of the following is true of personality tests?

question

It was designed to curb abuses by labor union leaders.

answer

Which of the following is true of the Landrum-Griffin Act (1959)?

question

Gaining the support of top management regarding diversity

answer

Which of the following is the first step to be taken in the process of cultivating a diverse workforce?

question

managing diversity.

answer

The entire process of understanding and appreciating employee differences to build a more effective and profitable organization is known as:

question

diversity.

answer

The term used to refer to all kinds of differences including religious affiliation, age, disability status, economic class, and lifestyle in addition to gender, race, ethnicity and nationality is:

question

systems accommodation.

answer

Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling are all ways to improve employee retention that may appeal to employees of diversity. These types of efforts are referred to as:

question

mentors.

answer

Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are typically called:

question

New Zealand.

answer

In Hofstede's chart showing individualism/collectivism and power distance, the United States is similar to:

question

ecruiting individuals with different backgrounds.

answer

Managing diversity typically involves such basic activities as:

question

awareness building and skill building.

answer

Typically, diversity training has two components:

question

expatriates.

answer

Parent-company nationals who are sent to work in another country are typically referred to as:

question

disability.

answer

According to the ADA, a physical or mental impairment that substantially limits one or more major life activities is referred to as a:

question

affirmative action

answer

To correct the past exclusion of women and minorities, companies introduced _____ —special efforts to recruit and hire qualified members of groups that have been discriminated against in the past.

question

culture shock.

answer

The disorientation and stress associated with being in a foreign environment is termed as:

question

communication problem.

answer

The most common negative effect of diversity, contributing to inaccuracy and inefficiency, is:

question

Ability to leverage creativity and innovation in problem solving

answer

Which of the following is an advantage of managing a diverse workforce?

question

affirmative action.

answer

In Portland, Oregon, about one-fifth of the city's population consisted of various ethnic minorities, but only 12 percent of new construction employees were minorities. The city government responded to this issue by increasing minority group members' participation in public contracts. This special program taken up by the government authorities is an example of:

question

They are marked by an absence of prejudice and discrimination.

answer

Which of the following is a defining characteristic of multicultural organizations?

question

Lower birth rates

answer

Which of the following is the main reason behind the projected slowdown in the pace of growth of the labor force in the U.S. and other developed countries?

question

Identifying and reducing hidden biases toward minority groups

answer

Which of the following is one of the goals of diversity training?

question

hold different perspectives on issues.

answer

Work team diversity promotes creativity and innovation because people with different backgrounds:

question

Phased retirement programs

answer

Which of the following is most likely to help employers in preventing an exodus of talent, and retaining skilled and knowledgeable older workers?

question

make managers aware of the importance of valuing diversity.

answer

Awareness building is designed to:

question

It will see a slowdown in growth.

answer

In the context of the U.S labor force, which of the following is true?

question

Career development program

answer

_____ gives exposure and experience in line jobs to a wide range of employees in order to make senior management positions more available to them.

question

phased retirement.

answer

Allowing older employees to work fewer hours per week as a strategy to attract and retain these experienced people is known as:

question

Increased communication problems

answer

Which of the following is one of the disadvantages commonly associated with a diversified workforce?

question

minority group members are forced to adopt the norms of the majority to survive.

answer

In monolithic organizations, conflicts among groups is seen to be low. Which of the following is most likely to be the reason behind this low rate of conflict?

question

Relatively diverse employee population

answer

Which of the following is a defining characteristic of pluralistic organizations?

question

quid pro quo harassment.

answer

Submission to or rejection of sexual conduct that is used as a basis for employment decisions is referred to as:

question

in which diversity not only exists but is valued.

answer

A multicultural organization is best defined as an organization:

question

These organizations use an affirmative action approach.

answer

Which of the following is true of pluralistic organizations?

question

achievement-oriented

answer

In the context of the path-goal theory, _____ leadership refers to behaviors geared toward motivating people, such as setting challenging goals and rewarding good performance.

question

ability

answer

In the context of the path-goal theory, _____ is people's beliefs about their own capabilities to do their assigned jobs.

question

task performance behaviors.

answer

Actions taken to ensure that the work group or organization reaches its goals are known as:

question

self-confident

answer

According to the trait approach to leadership, a(n) _____ leader overcomes obstacles, makes decisions despite uncertainty, and instills confidence in others.

question

leader-member exchange theory

answer

According to the _____, maintenance behaviors such as trust, open communication, mutual respect, mutual obligation, and mutual loyalty form the cornerstone of relationships that are satisfying and perhaps more productive.

question

job maturity

answer

According to Hersey and Blanchard's situational theory, _____ is the level of the followers' skills and technical knowledge relative to the task being performed.

question

group maintenance behaviors.

answer

Actions taken to ensure the satisfaction of team members, develop and maintain harmonious work relationships, and preserve the social stability of the group are referred to as:

question

bridge leaders.

answer

Leaders who reconcile conflicting value systems or different cultures are known as:

question

power

answer

n organizations, _____ often means the ability to get things done or accomplish one's goals despite resistance from others.

question

transactional leader

answer

A leader who manages through activities, using his legitimate, reward and coercive powers to give commands and exchange rewards for services rendered is referred to as a:

question

Strategic

answer

_____ leadership gives purpose and meaning to organizations by anticipating and envisioning a viable future for the organization and working with others to initiate changes that create such a future.

question

Democratic

answer

_____ leadership seeks information, opinions, and preferences, sometimes to the point of meeting with the group, leading discussions, and using consensus or majority vote to make the final choice.

question

situational approach.

answer

The leadership perspective that proposes that universally important traits and behaviors do not exist and that effective leadership behavior varies from circumstance to circumstance is known as the:

question

Vision

answer

Which of the following is best described as a mental image of a possible and desirable future state of the organization?

question

Vroom

answer

The _____ model of leadership uses the basic situational approach of assessing the situation before determining the best leadership style.

question

expectancy.

answer

In the context of the trait approach to leadership, the correspondence between actions and words is known as:

question

Leader-Member Exchange (LMX) theory

answer

Which of the following highlights the importance of leader behaviors, not just toward the group as a whole, but toward individuals on a personal basis?

question

locus of control

answer

In the context of the path-goal theory, _____ is the extent to which individuals see events as being under their influence.

question

reward

answer

A leader who has _____ power influences others because he or she controls valued benefits; people comply with the leader's wishes to receive those benefits.

question

least preferred coworker

answer

In the context of Fiedler's contingency model of leadership effectiveness, leadership styles were measured with an instrument assessing the leader's _____.

question

referent

answer

A leader with _____ power has personal characteristics that appeal to others.

question

expert

answer

A leader who has _____ power has certain knowledge; people comply because they believe in, can learn from, or can otherwise gain from that knowledge.

question

They have a high need for power.

answer

According to the trait approach to leadership, which of the following is a characteristic of effective leaders?

question

task-oriented

answer

In the context of a research program conducted at the University of Michigan, planning, scheduling, coordinating, providing resources, and setting performance goals is known as _____ behavior.

question

It expresses the leader's ambitions for the organization

answer

n the context of leadership, which of the following is true of vision?

question

relationship-motivated

answer

In the context of Fiedler's contingency model, ____ leadership is more likely from high-LPC leaders.

question

Group maintenance

answer

_____ behavior includes a focus on people's feelings and comfort, appreciation of them, and stress reduction.

question

task-motivated

answer

In the context of Fiedler's contingency model, _____ leadership is more likely exhibited by leaders with low LPC scores.

question

relationship-oriented

answer

In the context of the research program conducted at the University of Michigan on the impact of leaders' behavior on job performance, demonstrating trust and confidence, being friendly and considerate, showing appreciation, and keeping people informed is known as _____ behavior.

question

transformational

answer

A _____ leader has a special ability to generate excitement and revitalize organizations.

question

just-in-time.

answer

A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed is referred to as

question

span of control.

answer

In the context of the vertical structure of a firm, the number of subordinates who report directly to an executive or supervisor is known as the:

question

coordination by plan

answer

In the context of organizational integration, _____ refers to a situation when interdependent units are required to meet deadlines and objectives that contribute to a common goal.

question

mass customization.

answer

The production of both high-volume and high-variety products at the same time is referred to as:

question

delegation.

answer

The assignment of new or additional responsibilities to a subordinate is referred to as:

question

he legitimate right to make decisions and to tell other people what to do.

answer

In the context of the vertical structure of a firm, authority refers to

question

formalization.

answer

In the context of organizational integration, the presence of rules and regulations governing how people in the organization interact is known as:

question

lean manufacturing.

answer

An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement is known as:

question

centralization

answer

In an organization, _____ may be valuable when departments have different priorities or conflicting goals, which need to be mediated by top management.

question

decentralized

answer

In _____ organizations, more decisions are made at lower levels.

question

Organization chart

answer

In the context of the fundamentals of organizing, which of the following depicts the positions in a firm and the way they are arranged?

question

standardization.

answer

In the context of organizational integration, establishing common routines and standard operating procedures that apply uniformly to everyone is known as:

question

responsibility.

answer

The assignment of a task that an employee is supposed to carry out is known as:

question

divisional organization.

answer

An organization with departmentalization that groups units around products, customers, or geographic regions is known as a:

question

the procedures that link the various parts of the organization to achieve the organization's overall mission.

answer

In the context of the fundamentals of organizing, coordination refers to:

question

he procedures that link the various parts of the organization to achieve the organization's overall mission

answer

In the context of the fundamentals of organizing, coordination refers to:

question

six sigma quality.

answer

One of the most important contributions to total quality management has been the introduction of statistical tools to analyze the causes of product defects, in an approach called:

question

centralized

answer

In a(n) _____ organization, important decisions usually are made at the top

question

departmentalization

answer

In the context of horizontal structure of a firm, subdividing an organization into smaller units is known as

question

The work performed by each unit in the organization.

answer

Which of the following types of information is conveyed by a traditional organization chart?

question

lean manufacturing.

answer

An operation that strives to achieve the highest possible productivity and total quality, cost-effectively, by eliminating unnecessary steps in the production process and continually striving for improvement is known as:

question

learning organization

answer

An organization skilled at creating, acquiring, and transferring knowledge as well as at modifying its behavior to reflect new knowledge and insights is known as a

question

line departments

answer

In the context of horizontal structure of a firm, _____ deal directly with the organization's primary goods or services; they make things, sell things, or provide customer service

question

span of control.

answer

In the context of the vertical structure of a firm, the number of subordinates who report directly to an executive or supervisor is known as the

question

Total quality management

answer

_____ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.

question

responsibility

answer

The assignment of a task that an employee is supposed to carry out is known as:

question

functional

answer

In a _____ organization, jobs (and departments) are specialized and grouped according to business functions and the skills they require.

question

just-in-time.

answer

A system that calls for subassemblies and components to be manufactured in very small lots and delivered to the next stage of the production process as they are needed is referred to as:

question

centralization

answer

In an organization, _____ may be valuable when departments have different priorities or conflicting goals, which need to be mediated by top management.

question

the legitimate right to make decisions and to tell other people what to do.

answer

In the context of the vertical structure of a firm, authority refers to:

question

Tolerance of risk, ambiguity, and uncertainty

answer

Which of the following characteristics helps an entrepreneur succeed?

question

Business incubators

answer

_____ are protected environments for new, small businesses offering low rents and shared costs.

question

small business.

answer

A business having fewer than 100 employees, independently owned and operated, not dominant in its field, and not characterized by many innovative practices is a(n):

question

social capital.

answer

A competitive advantage from relationships with other people and the image other people have of the entrepreneur is known as

question

subscription

answer

In the context of successful business models for e-commerce, the _____ model involves charging monthly or annual fees for Internet website visits or access to website content.

question

opportunity analysis.

answer

A description of the good or service, an assessment of the opportunity, an assessment of the entrepreneur, specification of activities and resources needed to translate the idea into a viable business, and the source(s) of capital together make up a(n):

question

bootlegging

answer

Informal efforts, as opposed to official job assignments, in which employees work to create new products and processes of their own choosing and initiative are known as:

question

affiliate

answer

In the context of successful business models for e-commerce, the _____ model involves charging fees to direct Internet website visitors to other companies' websites.

question

Making cheerleaders

answer

"Loading the gun", or lining up ammunition in support of one's idea, is a phrase used by managers at General Electric that parallels which stage of building support for an idea?

question

he appearance of unexpected opportunities as one follows a plan.

answer

The side street effect refers to:

question

intermediary model.

answer

eBay brings buyers and sellers together and charges a commission for each sale. This type of business model is known as a(n):

question

Initial public stock offerings

answer

_____ offer a way for a business to raise capital through federally registered and underwritten sales of shares in the company.

question

formal control systems

answer

Entrepreneurs, in part because they are very busy, often fail to use _____, resulting in inadequate margins to support growth.

question

Opportunity

answer

Which of the following key planning elements involves a competitive advantage that can be defended and should be focused on customer?

question

rewarding risk taking.

answer

Successfully fostering and managing intrapreneurship involves:

question

Access to shared services

answer

Which of the following is a benefit of business incubators?

question

Successful companies do not always require a cutting-edge technology or an exciting new product

answer

Which of the following is true of entrepreneurial ventures?

question

high innovation/high risk.

answer

In the context of the entrepreneurial strategy matrix, a novel product idea that involves a large financial investment would be described as:

question

To ensure the success of the business

answer

Which of the following is a function of business plan?

question

lower right

answer

Most small business ventures are located in (the) _____ quadrant(s) of the entrepreneurial strategy matrix.

question

entrepreneurial venture

answer

A(n) _____ is a new business having growth and high profitability as primary objectives.

question

Someone outside the family and the business should help plan succession.

answer

According to Peter Drucker, which of the following is true with respect to managing a family business?

question

New pharmaceutical drug

answer

In the context of the entrepreneurial strategy matrix, which of the following products is most likely to have the highest risks and returns?

question

To specify resources needed to translate the idea into a viable business

answer

Which of the following is the purpose of an opportunity analysis?

question

Revenues of $2-3 million

answer

Which of the following improves the odds of survival of a venture?

question

clearing the investment.

answer

The first step toward building organizational support for an idea that involves explaining the idea and seeking approval to look for wider support is known as:

question

Business plan

answer

Which of the following devotes too much attention to financial projections while neglecting other important information that is important to investors?

question

fill at least one key position with a nonfamily member

answer

In order for family-managed businesses to survive and prosper, management guru Peter Drucker advised them to:

question

Getting the blessing

answer

Guaranteeing the project's technical and political feasibility, often with a formal presentation to higher management, refers to which of the following stages for building support for an idea?

question

Succession planning

answer

The success of entrepreneurial venture is often jeopardized by the death of the founder. Which of the following is an important measure to minimize this problem?

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