question

The nature of management is to cope with ____ and far-reaching challenges.

answer

diverse

question

Which of the following is not a function of management?

answer

performance

question

Monitoring activities and making corrections are part of

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controlling

question

Which of the following refers to the amount of resources used to achieve an organization's goal?

answer

efficiency

question

According to the text, what are the skills used by managers when performing the four functions of management?

answer

conceptual, human, and technical

question

Which of the following is an informational role, according to Mintzberg?

answer

monitor role

question

The ____ role involves resolving conflicts among subordinates between the managers department and other departments.

answer

disturbance handler

question

In the new workplace, work is ____, in contrast to the old workplace where work was ____.

answer

flexible; structured

question

With its "community of interest" in a pre-Facebook era, the Grateful Dead band's ability to ________ is a principle factor for its success over several decades.

answer

innovate

question

____ forces refer to those aspects of a culture that guide and influence relationships among people.

answer

social

question

____ is the most current management perspective.

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open (collaborative) innovation

question

Who is considered the "first lady of management?"

answer

Lillian Gilbreth

question

Standardization of work and wage incentives are characteristics of

answer

scientific management

question

Which of these refers to the management movement that was based on the idea that truly effective control comes from within the individual worker rather than from strict, authoritarian control?

answer

human relations movement

question

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of

answer

synergy

question

Research shows that the link between ____ and ____ is small and is influenced by other factors.

answer

satisfaction; performance

question

Managing emotion is a basic component of emotional intelligence. Which of the following best describes managing emotions?

answer

it is the ability to balance one's mood so that worry, anxiety, fear or anger do not cloud thinking

question

A high degree of ____ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.

answer

self-awareness

question

Individuals who believe that they control their own destiny are described as having a

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high internal locus of control

question

Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n)

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external locus of control

question

The extent to which a person's ability and personality match the requirements of a job is called:

answer

person-job fit

question

A widely used personality test that measures how people differ on all four of Jung's sets of paired opposites is the ____.

answer

Myers-Briggs Type Indicator

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Stress can be caused by

answer

all of these

question

Type A behavior pattern is characterized by all of these EXCEPT

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relaxed lifestyle

question

Which of the following is the uncertainty about what behaviors are expected of a person in a particular role?

answer

role abiguity

question

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

answer

tell people exactly what is expected of them

question

____ is considered by many employees to be the most effective work-life practice.

answer

daily flextime

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An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

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self-efficacy

question

The general assurance in one's own ideas, judgment, and capabilities is referred to as:

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self-confidence

question

Ralph is a tireless workaholic who spends most of his time thinking about work, even when not at work. He considers this to be the norm at his place of employment, and believes that his three subordinates are equally committed to their jobs. This is an example of which perceptual distortion?

answer

projection

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Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and

answer

satisfaction

question

In the context of work team effectiveness, ____ pertains to the team's ability to meet the personal needs of its members.

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satisfaction

question

Common types of formal teams are

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vertical and horizontal

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Which of the following is a formal team composed of a manager and his or her subordinates?

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vertical team

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Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

answer

a horizontal team

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A task force is sometimes called a(n):

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cross-functional team

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Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

answer

special-purpose

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Self-directed teams are ____ teams.

answer

permanent

question

Which of the following statements is true?

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self-directed teams are empowered with decision-making authority

question

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

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scrutinize electronic communication patterns

question

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called

answer

global teams

question

All of these behaviors are consistent with the role of a task specialist except

answer

compromise

question

Which of the following behaviors is consistent with the socioemotional role?

answer

reduce tension

question

The forming stage of team development is characterized by

answer

orientation

question

The tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions refers to ____.

answer

groupthink

question

The environments in which businesses operate are increasingly ____, requiring managers to be ready to react and respond to even subtle environmental shifts.

answer

dynamic

question

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

answer

organizational environment

question

____ system draws resources from the external environment and releases goods and services back to it.

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open

question

All of these are a part of an organization's task environment EXCEPT

answer

employers

question

Which of these is NOT a part of an organization's general environment?

answer

competitors

question

____ is a part of Ford's, the U.S. auto manufacturer, task environment.

answer

chrysler

question

____ is a part of an organization's internal environment.

answer

its salespeople

question

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of these for Internal Workings?

answer

internal environment

question

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

answer

international dimension

question

Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?

answer

technological dimension

question

Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?

answer

sociocultural dimension

question

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.

answer

sociocultural

question

____ environment consists of demographic factors, such as population density.

answer

sociocultural

question

Anyone considering doing business in China, according to Spotlight on Skills in Chapter 2, should keep in mind all of the following rules except:

answer

be efficient with use of time

question

Which of the following rules, according to Spotlight on Skills in Chapter 2, is about forging an emotional bond?

answer

don't skip the small talk

question

Lying at the heart of Chinese culture, ____ is a supportive, mutually beneficial connection between two people.

answer

guanxi

question

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the

answer

economic dimension

question

A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades?

answer

legal-political

question

The ____ dimension of the general environment includes federal, state, and local government regulations.

answer

legal-political

question

An interest group that works within the legal-political framework to influence companies to behave in socially responsible ways is called a(n)

answer

pressure group

question

Today's companies compete in a ____.

answer

borderless world

question

In which stage, market potential is limited to home country, with all production and marketing facilities located at home?

answer

domestic

question

In the ____ stage a company usually adopts a multidomestic approach.

answer

international

question

Global Dandelion, with explosion of international operations stage of developement, is participating at what stage of globalization in the international arena?

answer

multinational stage

question

Quality-cast Telecom with an export-oriented, multidomestic strategic orientation would be participating in what stage of the international arena?

answer

international stage

question

The process of globalization typically passes through all of the following stages EXCEPT

answer

interdomestic stage

question

Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?

answer

outsourcing

question

The Maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of

answer

outsourcing

question

Most firms begin with which strategy to enter foreign markets?

answer

exporting

question

Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?

answer

exporting

question

What is exporting?

answer

all of these

question

A form of exporting to less-developed countries is called

answer

countertrade

question

As a first step into international business, which two countries are most companies going to today?

answer

china and india

question

____ is the most widespread approach to international involvement in China and India.

answer

outsourcing

question

The management of business operations conducted in more than one country is called

answer

international management

question

____ aspects of management do not change when doing business internationally.

answer

all of these

question

Language, values, religion, and education all describe which dimension in the international environment?

answer

sociocultural

question

In international operations, the economic environment represents all of the following factors EXCEPT

answer

laws and regulations

question

Resource development, infrastructure, and exchange rates all describe which dimension in the international environment?

answer

legal

question

In international operations, the economic environment includes

answer

infrastructure

question

Which of the following refers to the code of moral principles and values that govern behaviors with respect to what is right and wrong?

answer

ethics

question

Which of the following is an individual who must make an ethical choice in an organization?

answer

the moral agent

question

A new drug has not been approved by the FDA to sell in the US because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering its research and development costs now instead of waiting three years. The assumption that "If it's not illegal, it must be ethical," ignores which of the following?

answer

domain of ethics

question

Bell Electronics decided to continue operations at a newer plant while shutting down another that needed extensive remodeling. More than 300 people lost their jobs as the result of this decision, but 5,000 people were able to keep working. The decision was justified on the basis of what was created the greatest good for the greatest number is an example of what approach?

answer

utilitarian

question

Most of the laws guiding human resource management are based on the

answer

justice approach

question

Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?

answer

discretionary

question

____ is the responsibility that goes beyond societal expectations to contribute to the community's welfare.

answer

discretionary responsibility

question

____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.

answer

ethical leadership

question

A code of ____ is a formal statement of the company's values concerning ethics and social issues.

answer

ethics

question

Statements that define fundamental values and reference organizational responsibilities, products and employees are often called ____.

answer

principle-based

question

An example of an ethical structure is

answer

chief ethics officer

question

When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as

answer

a chief ethics officer

question

Which of these is the disclosure by an employee of an illegal activity?

answer

whistle-blowing

question

____ is not part of the structures and systems pillar of an ethical organization.

answer

corporate culture

question

The relationship between social responsibility and financial performance has been shown to be ____.

answer

positive

question

Anne Chinoda, top executive at Florida Blood Centers, is under pressure to resign because she took a $71,000 pay increase just months before she laid off 42 employees. Chinoda's decision lies in the

answer

domain of ethics

question

A recent poll found that ________ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction.

answer

76

question

When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by land sharks. The Navy pilot was operating from the ________ level of moral development.

answer

postconventional

question

The profit-maximizing view of economic responsibility is advocated by ________.

answer

Milton Fiedman

question

Of the following, which may whistle-blowers suffer?

answer

all of the above

question

Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.

answer

employees

question

____ refers to a desired future state that an organization attempts to realize.

answer

goal

question

____ specify future ends and ____ specify today's means.

answer

goals, plans

question

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)

answer

plan

question

____ is the act of determining the organization's goals and the means for achieving them.

answer

planning

question

The planning process begins with which of these?

answer

the development of a mission statement

question

The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.

answer

mission, tactical, operational

question

____ is primarily responsible for strategic goals/plans.

answer

top management

question

____ is primarily responsible for operational goals/plans.

answer

lower management

question

Which of these is(are) primarily concerned with tactical goals/plans?

answer

middle management

question

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

answer

operational goals

question

Which of the following symbolizes the legitimacy of the organization to external audiences?

answer

mission statement

question

Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as

answer

a guide to action

question

Which of the following is not a reason why planning positively affects a company's performance?

answer

goals and plans provide legitimacy for customers

question

Which of the following is not a step in the organizational planning process?

answer

plan marketing tactics

question

Which of the following is NOT a tool for executing a plan?

answer

operations map

question

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n):

answer

plan

question

An organization's ____ describes what the organization stands for and its reason for existence.

answer

mission

question

Broad statements describing where the organization wants to be in the future are called:

answer

strategic goals

question

The effectiveness of goals depends on the extent to which goal achievement is linked to:

answer

salary increases

question

____ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between an organization and its environment.

answer

strategic management

question

Chris Linsey has been assigned to conduct a situation analysis for the plumbing supply company she works for. As part of this assignment, Linsey will:

answer

search for the strengths, weaknesses, opportunities, and threats that impact her firm

question

Managers are often referred to as

answer

decision makers

question

____ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes its goals.

answer

good decision making

question

Which of the following is a choice made from available alternatives?

answer

decision

question

Choosing between a differentiation strategy and an overall cost leadership strategy is an example of

answer

a decision

question

Mark, a production manager at Kaylie's Kookware, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of

answer

decision-making

question

____ refers to the process of identifying problems and then resolving them.

answer

decision-making

question

____ decisions are associated with decision rules.

answer

programmed

question

Programmed decisions are made in response to ____ organizational problems.

answer

recurring

question

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of

answer

a programmed decision

question

Nordstrom Department Store's "No questions asked - Return's Policy" is an example of a(n)

answer

programmed decision

question

If your instructor has an attendance policy, she/he is using a(n)

answer

programmed decision

question

Nonprogrammed decisions are made in response to situations that are

answer

all of these

question

Examples of nonprogrammed decisions would include the decision to

answer

develop a new product or service

question

Good examples of ____ decisions are strategic decisions.

answer

non programmed

question

When a small community hospital decides to add a radiation therapy unit, it is considered a

answer

non programmed

question

Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a

answer

non programmed

question

Associated with the condition of ____ is the lowest possibility of failure.

answer

certainty

question

Which of the following means that all the information the decision-maker needs is fully available?

answer

certainty

question

Under conditions of ____, statistical analyses are useful.

answer

risk

question

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

answer

risk

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