Management: A Practical Introduction Chapter 15 (Kinicki Williams, 6e) – Flashcards
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Communication
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The transfer of information and understanding from one person to another
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Sender
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Is the person wanting to share information
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Message
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The information the sender is wanting to share
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Encoding
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Is translating a message into understandable symbols or language
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Decoding
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Is interpreting and trying to make sense of the message
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Medium
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The pathway by which a message travels
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Feedback
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Whereby the receiver expresses his or her reaction to the sender's message
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Noise
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Any disturbance that interferes with the transmission of a message
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Media Richness
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Indicates how well a particular medium conveys information and promotes learning
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Three Barriers to Communication
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Physical, Semantic, & Personal
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Semantics
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Is the study of the meaning of words
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Jargon
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Is terminology specific to a particular profession or group
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Stereotype
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Consists of oversimplified beliefs about a certain group of people
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Nonverbal Communication
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Consists of messages sent outside of the written or spoken word
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Six Forms of Nonverbal Communication
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Eye contact, Facial Expressions, Body Movements & Gestures, Touch, Setting, and Time
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Linguistic Style
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Is a person's characteristic speaking patterns
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Formal Communication Channels
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Follow the chain of command and are recognized as official
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Three Types of Formal Communication
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Vertical, Horizontal, & External
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Vertical Communication
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The flow of messages up and down the hierarchy within the organization
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Two Types of Vertical Communication
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Downward, Upward
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Downward Communication
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Flows from higher levels to lower levels
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Upward Communication
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Flows from lower levels to higher levels
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Horizontal Communication
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Flows within and between work units; its main purpose is coordination
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External Communication
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Flows between people inside and outside the organization
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Informal Communication Channels
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Develop outside the formal structure and do not follow the chain of command
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Two Types of Informal Communication Channels
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Grapevine, Management by Wandering Around
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The Grapevine
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Is the unofficial communication system of the informal organization
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Management by Wandering Around (MBWA)
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Is the term used to describe a manager's literally wandering around his or her organization and talking with people across all lines of authority
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Multicommunicating
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Represents "the use of technology to participate in several interactions at the same time
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Telepresence Technology
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High-definition videoconference systems that simulate face-to-face meetings between users
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Security
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Is defined as a system of safeguards for protecting information technology against disasters, system failures, and unauthorized access that result in damage or loss
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Privacy
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Is the right of people not to reveal information about themselves
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Identity Theft
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In which thieves hijack your name and identity and use your good credit rating to get cash or buy things
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Social Media
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Are internet-based and mobile technologies used to generate interactive dialogue with members of a network
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Crowdsourcing
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The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community
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Active Listening
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Is the process of actively decoding and interpreting verbal messages
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Five Listening Styles
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Appreciative, Empathic, Comprehensive, Discerning, Evaluative
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Appreciative Style
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Listening to be amused
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Empathic Style
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Tuning into the speaker's emotions
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Comprehensive Style
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Focusing on the speakers logic
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Discerning Style
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Focusing on the main message
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Evaluative Style
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Challenging the speaker
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Streamline Reading
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Be davy about periodicals and book, Transfer your reading load, Make internal memos and e-mails more efficient
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Three Strategies of Being an Effective Reader
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Realize that speed reading doesn't work, Learn to streamline read, Do top-down reading(SQ3R)
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Five Tips of Being an Effective Writer
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Don't show your ignorance, Understand your strategy before you write, Start with your purpose, Write simply & concisely & directly, Telegraph your writing with a powerful layout
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Three Rules of Being an Effective Writer
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Tell them what you're going to say (Intro=5%-15%), Say it (Body=75%-90%), Tell them what you said (Conclusion=5%-10%)
