question

In an organization, people in positions that are labeled managerial or supervisory have more opportunities to exert leadership than others.

answer

TRUE

question

Organizational management is considered a subset of organizational leadership.

answer

FALSE

question

Class consciousness is considered a negative leadership attribute across cultures.

answer

FALSE

question

A potential leader who is low in positional power can compensate for that by having very strong personal leadership characteristics.

answer

TRUE

question

Coercive power is an example of personal power used by managers.

answer

FALSE

question

Reward power is one of the strongest sources of position power for any manager.

answer

TRUE

question

A manager is using his reward power when he withholds a desired prize for an employee.

answer

FALSE

question

Use of referent power is a cost-free way to influence other people.

answer

TRUE

question

A manager asks one of his subordinates to carry out a request out of friendship. This influence tactic is best referred to as collaboration.

answer

FALSE

question

A manager is using a coalition tactic when she seeks the aid of others to persuade an employee to do something.

answer

TRUE

question

A relatively transitory characteristic of a person is referred to as a trait.

answer

FALSE

question

An individual's drive refers to a high level of energy, effort, and persistence in the pursuit of objectives.

answer

TRUE

question

A charismatic leader has influence over others based on the individual's inspirational qualities rather than formal power or position.

answer

TRUE

question

Charismatic leaders typically engage in impression management.

answer

TRUE

question

Social perceptiveness is the most important component of emotional intelligence

answer

FALSE

question

Showing trust and confidence in subordinates is an example of initiating structure behavior.

answer

FALSE

question

Transformational leadership focuses on motivating followers' self-interests by exchanging rewards for their compliance.

answer

FALSE

question

Hersey and Blanchard's situational leadership model places particular attention on the behavior of followers.

answer

TRUE

question

Amounts of reciprocal influence are limited in a leader-follower relationship in the maturity stage.

answer

FALSE

question

According to Fiedler's leadership contingency theory, a favorable situation for the leader exists when the task is highly unstructured.

answer

FALSE

question

Extensive training and experience can act as a substitute for leadership.

answer

TRUE

question

Neutralizer of leadership is any aspect of the organization or work situation that can hinder the exercise of leadership.

answer

TRUE

question

Leadership process can be best described as a(n) ________. A) interpersonal process B) personal attribute C) internal consciousness D) charismatic aptitude

answer

A) interpersonal process

question

Which of the following is a valid observation about organizational leadership? A) Designation of a leadership position is essential to exhibit leadership behaviors. B) Leadership expectations are at the same level for all categories of employees. C) Anyone in an organization can exhibit leadership behaviors. D) Use of coercion is an approach used by effective leaders to handle critical situations

answer

C) Anyone in an organization can exhibit leadership behaviors.

question

Organizational management ________. A) has limited scope compared to organizational leadership B) is considered a subset of organizational leadership C) includes very few activities that are included in a leader's role D) include tasks that don't directly involve influencing people

answer

D) include tasks that don't directly involve influencing people

question

Which of the following is a valid observation of the interrelationship between management and leadership? A) Organizational management is a subset of organizational leadership. B) All leaders are managers, but all managers are not leaders. C) Management and leadership are mutually exclusive behaviors. D) Not all leaders are managers and not all managers are leaders.

answer

D) Not all leaders are managers and not all managers are leaders.

question

Identify a leader's attribute that is universally viewed as positive. A) individualistic nature B) trustworthiness C) cautious nature D) class consciousness

answer

B) trustworthiness

question

Which of the following leader attributes is viewed as positive in some cultures and as negative in some others? A) decisive B) communicative C) cautious D) honesty

answer

C) cautious

question

________ behaviors of leaders is considered a negative behavior across cultures. A) Dictatorial B) Individualistic C) Ambitious D) Cautious

answer

A) Dictatorial

question

Requirement of ________ involves not only the obligations of the subordinate to the superior but also the obligations of the superior to respect the subordinate and care for his or her welfare. A) compliance B) harmony C) achievement D) benefiting

answer

B) harmony

question

Kerry is a unit manager in a Japanese automobile company. He leads a small team of design engineers at the company. He takes good care of his subordinates and expects performance in return. These management practices can be best referred to as ________. A) individualism B) neutralism C) collectivism D) paternalism

answer

D) paternalism

question

________ power is based on a manager's rank in an organization. A) Referent B) Expert C) Situation D) Position

answer

D) Position

question

Interim Money, Inc., an independent organization, sells ATMs, as well as owns, operates, and manages ATMs for independent financial institutions in the United States. The organization follows a vertical organizational structure, and managers at different levels are given different levels of authority to control employees. The managers at Interim money obtain ________ power due to the vertical structure and operations. A) expert B) referent C) legitimate D) information

answer

C) legitimate

question

Which of the following refers to the power granted to a manager by the organization? A) legitimate power B) reward power C) referent power D) expert power

answer

A) legitimate power

question

Which of the following is an example of personal power? A) coercive power B) referent power C) legitimate power D) reward power

answer

B) referent power

question

Which of the following is an example of positional power? A) expert power B) coercive power C) referent power D) situational power

answer

B) coercive power

question

An individual becomes powerful if he is able to give others the rewards they want. The power obtained in this manner is a form of ________ power. A) position B) referent C) situation D) expert

answer

A) position

question

The employees of a firm reports to line managers and they are responsible for controlling the work of the employees. What kind of power does the line managers enjoy in this example? A) reward power B) expert power C) legitimate power D) referent power

answer

C) legitimate power

question

Legitimate power of a person is reduced if the ________. A) person's selection for a managerial position is questionable B) person also has the power to punish or withdraw rewards C) person is a specialist regarded widely as an expert D) person's selection was through an electoral process

answer

A) person's selection for a managerial position is questionable

question

Power obtained due to ________ is an example of positional power. A) possessing specialized knowledge B) the acceptance among subordinates C) referencing from others D) the right to administer punishments

answer

D) the right to administer punishments

question

Managers usually have the authority to distribute rewards to employees. This reward power they enjoy is one of the strongest sources of ________ power. A) position B) situation C) referent D) personal

answer

A) position

question

Robert, a highly experienced software engineer, joins a new company as the manager of a large group of employees. In his first meeting with the employees of the new organization, he explains his expectations on the behavior of employees. He also lets the employees know that noncompliance with his norms will result in withholding the rewards that they receive. Which of the following types of power is Robert using here? A) reward B) transformational C) referent D) coercive

answer

D) coercive

question

Broman Group Inc. designs, manufactures, and sells consumer product dispensing systems. Jim Cole is a plant supervisor at one of the manufacturing plants of the company. He observes a dip in the performance of a worker in his team. Jim informs the employee that he will release his annual increment only if his performance improves significantly in the coming months. Which of the following is most similar to the situation mentioned here? A) Aston, the supervisor of a small organizational team, assigns inconvenient shifts to those employees who do not agree with his policies. B) Arthur, the CEO of a leading book retailer in the southeastern United States, decides to reduce the salaries of its employees due to a financial slowdown. C) Anderson, an operations manager, uses his formal authority to persuade the employees to put in additional hours of work every day. D) Andrea, the CEO of a design software and service company, asks for a formal explanation from the managers for the company's poor financial performance.

answer

A) Aston, the supervisor of a small organizational team, assigns inconvenient shifts to those employees who do not agree with his policies.

question

You follow your doctors' prescriptions though they do not have any formal authority on you. This behavior can be attributed to the doctors' ________ power. A) expert B) referent C) legitimate D) positional

answer

A) expert

question

When people are attracted to, or identified with, someone, that person acquires ________ power. A) positional B) referent C) expert D) legitimate

answer

B) referent

question

A subordinate begins using gestures similar to those of his superior and imitating certain aspects of the superior's speech patterns. This is indicative of ________ power that exists in organizations. A) expert B) legitimate C) referent D) reward

answer

C) referent

question

Which of the following types of powers has relatively the lowest cost when used in organizations? A) legitimate B) referent C) reward D) coercive

answer

B) referent

question

Identify the most accurate description of the rational persuasion influence tactic. A) The agent explains how carrying out a request or supporting a proposal will benefit the target personally or help advance the target person's career. B) The agent uses logical arguments and factual evidence to show a proposal or request is feasible and relevant for attaining important task objectives. C) The agent seeks to establish the legitimacy of a request or to verify authority to make it by referring to rules, formal policies, or official documents. D) The agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change.

answer

B) The agent uses logical arguments and factual evidence to show a proposal or request is feasible and relevant for attaining important task objectives.

question

Chris manages a team of legal content developers at Spartal, a legal process outsourcing company. In order to meet an important deadline, Chris wants the employees to work for a few extra hours every day. Chris offers special incentives to the employees for finishing the job on time and for putting in extra work hours. Which of the following influence tactics is used here? A) collaboration B) ingratiation C) coalition D) exchange

answer

D) exchange

question

Roma is an HR executive at Arbitron Technologies, an electronic manufacturing firm. She often finds it difficult to schedule supervisor interviews for potential candidates as the supervisors are always busy with their normal work. She also feels that the supervisors do not cooperate with her adequately. Roma seeks help from the COO to resolve this issue and he helps her in obtaining help from the supervisors. Identify the influence tactic used here. A) personal appeal B) consultation C) coalition D) rational persuasion

answer

C) coalition

question

George works as a journalist in a media company. He often finds it difficult to obtain interviews from celebrities and other famous people. He gives excessive compliments to the celebrities and tries to impress them when requesting for interviews. Which influence tactic is George using? A) ingratiation B) inspirational appeal C) legitimating D) collaboration

answer

A) ingratiation

question

A manager offers to provide relevant resources and assistance if his subordinate will approve a proposed change. Which of the following influence tactics is being used by this manager? A) rational persuasion B) collaboration C) personal appeal D) consultation

answer

B) collaboration

question

Which of the following is the most accurate description of empowerment? A) increased use of legitimate power B) increasing managerial powers C) reducing the effect of referent powers D) sharing of power with others

answer

D) sharing of power with others

question

Relatively enduring characteristics of a person are called ________. A) attitudes B) traits C) skills D) experiences

answer

B) traits

question

An individual's drive refers to a(n)________. A) high level of energy, effort, and persistence in the pursuit of objectives B) strong desire to influence others and to remain in power C) strong belief in one's own capabilities, aptitudes, and the chances of success D) ability to remain even-tempered and calm in the face of stress and pressure

answer

A) high level of energy, effort, and persistence in the pursuit of objectives

question

An individual has a strong desire to influence others and to be in charge. These behaviors are most closely associated with the individual's ________. A) drive to succeed B) self-confidence C) emotional maturity D) motivation to lead

answer

D) motivation to lead

question

Penelope is the owner of a small-scale business. She has worked as a vice president in a large multinational company after graduating from a reputable university. After starting her own business, Penelope earns much lesser than what she used to earn before. However, she always had the desire to become an entrepreneur and is highly enthusiastic about attaining that goal. She displays high levels of energy and works day in and day out to achieve her goals. Which of the following traits is most evident in Penelope? A) emotional maturity B) emotional intelligence C) drive to succeed D) motivation to lead

answer

C) drive to succeed

question

Edwin manages a small team of knowledge workers. He often faces tight deadlines and other work pressures. Despite this, Edwin remains a calm and composed leader. He is often praised for his ability to handle things with maturity. He is also receptive to healthy criticism. Which of the following attributes of leadership is most evident in Edwin's actions? A) drive to succeed B) integrity C) emotional maturity D) self-confidence

answer

D) self-confidence

question

Charisma constitutes a set of traits that can produce an especially strong form of ________ power. A) referent B) expert C) legitimate D) situational

answer

A) referent

question

A person can be called a charismatic leader if he or she ________. A) can influence followers based on inspirational qualities B) has a legitimate power to influence other individuals C) exhibits more faith in others' ideas than his or her own ideas D) has a weak need for power and high expectations of followers

answer

A) can influence followers based on inspirational qualities

question

Which of the following is a possible disadvantage associated with charismatic leaders? A) They don't have belief in their own ideas. B) They often engage in orthodox actions to achieve goals. C) They lack a strong need for power. D) They do not always suit the requirements of the situation.

answer

D) They do not always suit the requirements of the situation.

question

Gordon, the CEO of a closed-end business development company, believes strongly in the ideas that he proposes and stands by them. He displays high level of self-confidence and is an inspiration to his followers. Many consider him as a role model. Gordon can be called a ________ leader. A) transactional B) neutralizing C) situational D) charismatic

answer

D) charismatic

question

Which of the following is a common attribute of charismatic leaders? A) ability to achieve goals by engaging in orthodox actions B) ability to engage in impression management C) limited expectations for follower performance D) stronger belief in followers' ideas than own ideas

answer

B) ability to engage in impression management

question

As a person moves up in the organization, the relative importance of ________ decreases. A) conceptual skills B) technical skills C) emotional intelligence D) social intelligence

answer

B) technical skills

question

Which of the following can be considered the essence of emotional intelligence? A) awareness of others B) behavioral flexibility C) social perceptiveness D) behavioral charisma

answer

A) awareness of others

question

Arminor, Inc. distributes medical and surgical supplies, apart from providing supply chain management services in the United States. The company is known for employee friendliness and quality of work life. The company requires its managers to be aware of the employees' feelings and their own feelings. The company recruits managers who have the ability to self-regulate their activities. Which of the following leadership skill is likely to be considered the most important by this company? A) conceptual skills B) personal charisma C) individualistic behavior D) emotional intelligence

answer

D) emotional intelligence

question

Which of the following is one of the key components of social intelligence? A) empathy B) behavioral flexibility C) self-regulation ability D) self-awareness ability

answer

B) behavioral flexibility

question

Which of the following statements is true about social intelligence? A) Standardized behaviors would help a manager achieve social intelligence. B) Social intelligence focuses on being able to read other people. C) Self-awareness is the most important aspect of social intelligence. D) Social intelligence considers self-regulative abilities to be more important than the circumstances.

answer

B) Social intelligence focuses on being able to read other people.

question

Which of the following can be categorized as task behavior? A) rewarding good performers B) providing personal support to employees C) setting performance standards D) showing confidence in subordinates

answer

C) setting performance standards

question

A manager who shows trust and confidence in subordinates is displaying ________ behavior. A) initiating structure B) maintaining structure C) consideration D) organizational task

answer

C) consideration

question

Transformational leaders ________. A) motivate followers by exchanging rewards B) motivate followers to ignore self-interests C) emphasize having subordinates implement procedures correctly D) make needed, but relatively routine, changes

answer

B) motivate followers to ignore self-interests

question

Leadership that motivates followers to ignore self-interests and work for the larger good of the organization to achieve significant accomplishments is called ________ leadership. A) transformational B) transactional C) informative D) consultative

answer

A) transformational

question

Charles leads a team of eleven employees in a fashion design company. He believes in achieving better productivity by effectively managing the employees. He adequately rewards good performers at his company and insists on the use of standard procedures. He makes changes only when it is absolutely essential for the survival of the company. Charles is a(n) ________ leader. A) transactional B) transformational C) charismatic D) informational

answer

A) transactional

question

A manager motivates his subordinates to work toward achieving the organizational goals even by foregoing their personal welfare. He does this by modeling the behaviors through his actions. He has created an image of a self-sacrificing leader through his actions. This manager is a(n) ________ leader A) transactional B) informational C) situational D) transformational

answer

D) transformational

question

According to authentic leadership development theory, those who earn the designation from others as authentic leaders ________. A) are associated with high emotional intelligence B) have a tendency to display directive leadership behaviors C) have high levels of self-awareness and self-regulation D) tend to be substitutable and the leadership becomes weak

answer

C) have high levels of self-awareness and self-regulation

question

Which of the following theories/models has its primary emphasis on followers' readiness to engage in learning new tasks? A) Fiedler's leadership contingency model B) Leader-member exchange (LMX) theory C) Path-goal theory of leadership D) Hersey and Blanchard's situational leadership model

answer

D) Hersey and Blanchard's situational leadership model

question

Which of the following stages in the development of leader-member relationships is associated with almost unlimited amounts of reciprocal influence? A) stranger B) introduction C) maturity D) acquaintance

answer

C) maturity

question

Which of the following statements is true about the maturity stage of leader-member relationships? A) Amounts of reciprocal influence are limited during this stage. B) Quality of leader-member exchange is the highest during this stage. C) Relationship-building focuses on role-making rather than role finding. D) Leaders and followers focus on self-interest during this stage.

answer

B) Quality of leader-member exchange is the highest during this stage.

question

Which of the following statements is consistent with the leader-member exchange theory? A) All leader-follower relationships start with the acquaintance stage. B) Leader-member relations are more dependent on the behavior of the members than the actions of the leader. C) Participative leadership style is less effective compared to consultative leadership style. D) Leaders' central task is to build strong and satisfying relationships.

answer

D) Leaders' central task is to build strong and satisfying relationships.

question

Which of the following situations can be seen as an application of leader-member exchange (LMX) theory? A) A manager continually attempts to accomplish operational efficiency by rewarding only the better performers. B) Sara, operations manager of a firm, successfully persuades employees to do well by offering rewards in exchange of good performance. C) Ronald, the manager of a pharmaceutical company, performs a part of the operational tasks all by himself D) Arnold, the factory manager of a manufacturer, continually attempts to maintain a good relationship with the factory workers.

answer

D) Arnold, the factory manager of a manufacturer, continually attempts to maintain a good relationship with the factory workers.

question

Which of the following theories advocated the view that leadership effectiveness would be dependent on a combination of the type of leader and the relative degree of favorability of the situation for the leader? A) Leader-member exchange (LMX) theory B) Path-goal theory of leadership C) Fiedler's leadership contingency theory D) Hersey and Blanchard's situational leadership theory

answer

C) Fiedler's leadership contingency theory

question

What is the central concept of Fiedler's leadership contingency theory? A) Leaders' attitudes toward their co-workers are more important than situational factors. B) Leadership effectiveness depends on the type of leader and the relative degree of favorability of the situation. C) Highly structured tasks do not offer a favorable situation for leaders. D) Relative degree of favorability of the situation for the leader is low when the leader has considerable position power.

answer

B) Leadership effectiveness depends on the type of leader and the relative degree of favorability of the situation.

question

Which of the following statements is consistent with the path-goal theory of leadership? A) Directive leadership behaviors are counterproductive and should be avoided. B) Supportive leadership style is suitable if subordinates are inexperienced. C) Leaders' job is to increase subordinates' satisfaction and effort. D) Leaders' styles cannot be changed and the situation has to be changed to fit the leader.

answer

C) Leaders' job is to increase subordinates' satisfaction and effort.

question

According to the path-goal theory of leadership, supportive leadership is most suitable when the ________. A) jobs are stressful and employees are highly experienced B) tasks are stressful and employees are inexperienced C) jobs are interesting and employees are inexperienced D) tasks are interesting and employees are highly experienced

answer

A) jobs are stressful and employees are highly experienced

question

Altdoor International Corp. manufactures and markets commercial trucks, buses, diesel engines, and military vehicles. The company manufactures the engines and assembles the vehicles from a large factory located in southern California. Lynn is the supervisor of one of the teams that function in the production line and most of the tasks that the members perform are structured and routine. Lynn believes that the supportive leadership style is most suited to manage his team. Which of the following information, if true, would most support Lynn's belief? A) Lynn's team typically works on short-term projects with varying goals, though the tools and operations are the common ones. B) Most members of the team are unskilled workers, and they often find it difficult to operate the complex machineries that the company installed recently. C) The team is composed of twenty-five young and enthusiastic employees who were selected and trained six months ago. D) More than eighty percent of the employees in the team have five or more years of experience in performing the tasks.

answer

D) More than eighty percent of the employees in the team have five or more years of experience in performing the tasks.

question

Which of the following is the best example of a leadership substitute? A) highly standardized tasks B) formalized procedures C) indirect feedback from managers D) advisory or staff support

answer

D) advisory or staff support

question

Neutralizer of leadership is any aspect of the organization or work situation that ________. A) necessitates the use of participative leadership B) diminishes the image of the organization's leadership C) can hinder the exercise of leadership D) allows leaders to exercise their power

answer

C) can hinder the exercise of leadership

question

Textronic Technologies, a large software company, believes that close supervision is not essential to manage the software developers. The company wants to find an alternative for using direct supervisors to manage the engineers. Which of the following techniques can the company use to achieve this goal? A) The company can use formal operational procedures and systems. B) The company can hire employees with high levels of formal education. C) A functional or vertical organizational structure can be used by the company. D) The company can reduce the number of leaders by forming large teams.

answer

B) The company can hire employees with high levels of formal education.

question

Which of the following would act as a neutralizer of leadership? A) inflexible organization procedures B) direct feedback from the tasks C) prolonged training sessions D) advisory or staff support

answer

A) inflexible organization procedures

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