question

Most organizations produce only two or three different kinds of documents.

answer

False

question

A sentence fragment is

answer

a group of words that is not a complete sentence and is punctuated as if it were a complete sentence.

question

Which of the following is an example of an external document?

answer

A letter to stockholders.

question

Which of the following does NOT make your document more visually inviting?

answer

Long paragraphs

question

Henry is very dynamic and persuasive in person but he writes poorly. If he wants to be promoted to a management position, he should

answer

improve his writing skills.

question

Identify the error, if any, in the following: "Smiling, he promised to give the order to Dan and myself."

answer

"Smiling" should be "As he smiled."

question

According to the text, the three basic purposes of business communication are to _____, to _____ __ _____, and to _____ _____.

answer

inform, request or persuade, build goodwill

question

Items in a series or list must have the same grammatical structure. Which of the following is not parallel? "In the second month of your internship, you will . . ."

answer

Supervision of desk staff

question

Choose the alternative that corrects any error(s) in the following sentence "Either the teaching assistant or the professor have to approve the student's topic for the first report."

answer

Either the teaching assistant or the professor has to approve the student's topic for the first report.

question

In an entry-level position, writing and speaking skills are important only if you're in a communication-oriented field, such as publishing or broadcasting.

answer

False

question

A semicolon may be used to join two independent clauses if the ideas are very closely connected.

answer

true

question

Written channels are better than oral ones for conveying complex information.

answer

true

question

A good business document should fulfill one purpose only.

answer

false

question

Good writers maintain a consistent style no matter who their audience is.

answer

false

question

Identify the error, if any, in the following: "Manquella Salinas, who was appointed shift supervisor last week, has benefited from company-sponsored training programs."

answer

The original sentence is correct.

question

Which of the following is NOT a criterion for good reader benefits?

answer

Based on extrinsic motivators

question

When it is not possible to meet all your audiences' needs, meet the needs of the gatekeepers and primary audience first.

answer

true

question

"Because expressing my thoughts is so satisfying." What error does the preceding contain?

answer

sentence fragment

question

Lee is sending a questionnaire about this year's brown-bag lunch series to all faculty members. She knows that busy faculty will not give her questionnaire first priority. Which of the following is NOT something she should do to encourage people to return the questionnaire?

answer

Stipulate in both the first and last paragraphs that the questionnaire must be returned immediately.

question

Oral messages make it easier to get immediate action or response.

answer

true

question

The following example, illustrating subject and verb agreement, is correct: "The accountants who conducted the audit was recommended highly."

answer

false

question

To fulfill your purposes in any message you must reach the ____________ audience.

answer

primary

question

"If your suggestion for improving company procedures is accepted, you will get a check for 10% of the first year's estimated savings." This sentence is an example of an internal motivator.

answer

false

question

Pick the alternative corresponding to the correct use(s), if any, of "accept/except."

answer

I cannot do anything except offer my sympathy. I cannot do anything but accept your apology

question

Gwen conducts a three-day training session for new employees. One participant writes on the evaluation form at the end of the session, "You told us you were a feminist, but I thought you were very professional." This comment shows that the participant

answer

sees the term "feminist" as highly negative.

question

When preparing a message for a large, diverse audience, you must

answer

look for common denominators that tie a group together.

question

At a staff meeting, Jill Joyce, your department head, tells you that the CEO has asked each staff member to write a memo outlining his or her suggestions for improving company-wide productivity. Each department head is to pass on no more that five suggestions and there are 16 employees in your department, so Jill will have to screen them. The CEO will decide herself whether she will implement any of the suggestions. Before writing your memo, think about your audience. What type of audience is Jill?

answer

Your initial audience and the gatekeeper

question

Numbers must be spelled out if they

answer

come at the beginning of a sentence.

question

"I am anxious to meet with you soon about the possibility of adopting my new sales strategy." Indicate the alternative that both correctly evaluates the sentence and correctly explains the reason for the evaluation.

answer

Lacks positive emphasis because it contains the negative word "anxious"

question

_________ is the implied attitude of the writer toward the reader.

answer

tone

question

"The applicant put their best foot forward throughout the interview." What grammatical error does the preceding sentence contain?

answer

a dangling modifier.

question

Choose the alternative that corrects any error(s) in the following sentence. "As business becomes increasingly global. We must become more aware of the impact that culture has on communication.

answer

As business becomes increasingly global, we must become more aware of the impact that culture has on communication.

question

Which of the following is NOT a principle for achieving you-attitude?

answer

Always use the word "you."

question

The subject and verb agree when they

answer

are both singular or both plural.

question

_____________ is a style of writing that looks at things from the reader's point of view, emphasizing what the reader wants to know, respecting the reader's intelligence, and protecting the reader's ego.

answer

you-attitude

question

Apply you-attitude by putting good news first and by avoiding jargon.

answer

true

question

Periods and commas go inside quotation marks in US punctuation.

answer

true

question

The bottom of the first page in a multi-page document is more emphatic than the bottom of any other page in the document.

answer

true

question

"We are happy to issue you a new all-in-one check card." Does this sentence have good you-attitude?

answer

No, since the reader doesn't care about the writer's emotions

question

The sentence "He is a gifted and compassionate Native-American physician" is racist because

answer

it implies that the writer does not expect a Native-american physician to have positive qualities.

question

"You'll be delighted to hear that you have received an additional $500 scholarship for spring semester." Does this sentence have you-attitude?

answer

No, because it is distancing for the writer to presume to know the reader's emotions

question

According to the text, which of the following sentences would be considered the HIGHEST level of politeness?

answer

Would you be able to submit your expense report by Friday?

question

Choose the alternative that improves the following: "Qualities we look for in job candidates include integrity, good grades and job experience."

answer

Qualities we look for in job candidates include integrity, good grades, and experience.

question

Choose the alternative that corrects any error(s) in the following: "The student prepared visuals were better than some professional specimens."

answer

The student-prepared visuals were better than some professional specimens.

question

As a general rule, good business writing uses short, simple words and short sentences and paragraphs.

answer

true

question

Your prose will be more readable if you vary your sentence length and structure.

answer

true

question

Choose the alternative that corrects any error(s) in the following: "Every professor have to turn in their book orders by Friday."

answer

Every professor has to turn in his or her book orders by Friday.

question

It is desirable to use "enumerate" instead of "list"?

answer

No, because short, simple words are better than long ones.

question

Most words can have multiple connotations and denotations.

answer

true

question

Which of the following would be the BEST replacement for "Please do not hesitate"?

answer

Omit

question

Which of the following, if any, would be the BEST replacement for "take into consideration"?

answer

"consider"

question

A semicolon tells the reader:

answer

What comes next is closely related to what I just said.

question

Which of the following sentences does NOT contain a passive verb?

answer

We are scheduled to break ground this summer.

question

"It is the case that good communicators advance more quickly in the company." Which of the following would be the best revision of this sentence?

answer

"Good communicators advance more quickly in the company."

question

You should use whom when him would fit grammatically in the same place in your sentence.

answer

True

question

______________ is a word's literal or dictionary meaning. ______________ means the emotional colorings or associations that accompany a word.

answer

denotation connotation

question

Choose the alternative that corrects any error(s) in the following: "Carolyn, whose principal duties were the same as mine, will be perfect for this job."

answer

The original sentence is correct.

question

Choose the alternative that corrects any error(s) in the following: "Cheryl and myself are upset about the budget cut and it's long-term implications."

answer

Cheryl and I are upset about the budget cut and its long-term implications.

question

You are ___________ when you write without stopping for 10 minutes or so, even if all you have to say is "I'll think of something soon."

answer

freewriting

question

Which of the following processes is LEAST likely to be used by good writers?

answer

Stop writing when words don't flow quickly.

question

Which of the following writing processes is LEAST likely to produce good writing?

answer

Proofread everything as soon as it is written.

question

Identify the error, if any, in the following sentence: Forty percent of the respondents answered "yes" in our survey."

answer

The original sentence is correct.

question

"Editing" and "revising" are interchangeable terms.

answer

False

question

Nonverbal communication is a universal language that people from all cultures can understand.

answer

False

question

Many letters and memos can be written more quickly if you choose a basic organizational pattern before you begin.

answer

True

question

____________ is a method of thinking of ideas by writing the central topic in the middle of the page, circling it, writing down the ideas the topic suggests, and circling them.

answer

Clustering

question

You are producing a very important document for an audience who sees even minor typographical errors as evidence of incompetence. Which of the following is the BEST way to catch any typos?

answer

Ask several different people to proof the document.

question

This sentence is correct: He hoped that his argument would affect the group's decision, but it had no effect.

answer

True

question

Items in a series or a list can have a different grammatical structure.

answer

False

question

Communication

answer

helps organizations and the people in them achieve their goals. The ability to write and speak well becomes increasingly important as you rise in an organization.

question

People put things in writing to

answer

create a record, to convey complex data, to make things convenient for the reader, to save money, and to convey their own messages more effectively.

question

Internal documents go to

answer

people inside the organization.

question

External documents

answer

go to audiences outside; clients, customers, suppliers, stockholders, the government, the media, and the general public.

question

the three basic purposes of business and administrative communications are

answer

to inform, to request or persuade, and to build goodwill. Most messages have more than one purpose.

question

Poor writing

answer

wastes time, wastes effort, and jeopardizes goodwill.

question

Good business and administrative writing meets five basic criteria

answer

it's clear, complete, and correct, it saves the reader's time, and it builds goodwill.

question

to evaluate a specific document

answer

we must know the interactions among the writer, the readers, the purposes of the message, and the context. No single set of words will work for all readers in all situations.

question

common business communications

answer

have conventions as do organizations. Business communications need to know how to adjust conventions to fit a particular audience, context, and purpose.

question

The _________ audience will make a decision or act on the basis of your message.

answer

Primary

question

The ________ audience may be asked by the primary audience to comment on your message or to implement your ideas after they've been approved.

answer

secondary

question

The _______ audience encounters the message but does not have to interact with it.

answer

auxiliary

question

A _______ controls whether the message gets to the primary audience.

answer

gatekeeper

question

A ________ audience political, social, or economic power and may base future actions on its evaluation of your message.

answer

watchdog

question

A ________ is the means by which you convey your message to your audience.

answer

communication channel

question

the following questions provide a framework for audience analysis.

answer

1. What will the audience's initial reaction be to the message? 2. How much information does the audience need?

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