Management (11th ed) – Chapter 1 – Griffin – Flashcards
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organization
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A group of people working together in structured and coordinated fashion to achieve a set of goals.
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management
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A set of activities (including planning and decision-making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and information) with the aim of achieving organizational goals in an efficient and effective manner
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efficient
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Using resources wisely, and in a cost-effective way
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effective
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Making the right decisions, and successfully implementing them
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manager
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Someone whose primary responsibility is to carry out the management process
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planning
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Setting an organization's goals, and deciding how best to achieve them
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decision-making
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Part of the planning process that involves selecting a course of action from a set of alternatives
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organizing
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Determining how activities and resources are to be grouped
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leading
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The set of processes used to get members of the organization to work together to further the interests of the organization
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controlling
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Monitoring organizational progress toward goal attainment
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levels of management
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The differentiation of managers into three basic categories: top, middle, and first-line
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areas of management
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Managers can be differentiated into marketing, financial, operations, human resource administration, and other areas
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interpersonal roles
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The roles of figurehead, leader, and liaison, which involve dealing with other people
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informational roles
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The roles of monitor, disseminator, and spokesperson, which involve the processing of information
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decisional roles
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The roles of entrepreneur, disturbance handler, resource allocator, and negotiator, which relate primarily to making decisions
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technical skills
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The skills necessary to accomplish or understand the specific kind of work being done in an organization
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interpersonal skills
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The ability to communicate with, understand, and motivate both individuals and groups
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conceptual skills
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The manager's ability to think in the abstract
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diagnostic skills
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The manager's ability to visualize the most appropriate response to a situation
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communication skills
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The manager's abilities both to effectively convey ideas and information to others, and to effectively receive ideas and information from others
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decision-making skills
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The manager's ability to correctly recognize and define problems and opportunities, and to then select an appropriate course of action to solve problems and capitalize on opportunities
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time-management skills
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The manager's ability to prioritize work, to work efficiently, and to delegate appropriately
