Manage Service Desk Essay Example

level of control over its employees to ensure proper implementation of procedures and reinforcement in case of repetitive mistake occurrence. Compliance with organizational regulations is more critical than communication or reducing gaps among employees. Amazon must coordinate its IT department's regulations with suppliers and other stakeholders. With an IT-based business model, governance is crucial for proper implementation and supervision.

Despite the longevity of the internet, there remains a lack of trust in online transactions. Online selling companies like Amazon.com face difficulties in guaranteeing their customers' security.

Due to Amazon.com's neglect of technical risks, their e-commerce project has lost credibility in terms of security, resulting in potential customers being wary of making purchases on the site. However, other websites have implemented a thorough process to ensure the safety of personal and credit card information. Many sites that accept credit cards use encryption certificates to guarantee their security.

This is where the padlock symbol can be observed at the lower part of the screen. The message carrying credit card particulars is encoded by the encryption certificate at the time of transmission and the issuer organization (e.g., Thawte or Verisign) verifies the company prior to issuing it. (E-commerce Security, n.d.). Amazon.

E-commerce websites make significant efforts to ensure customer security, but the risk of sensitive information theft and misuse remains high. This fear often deters potential customers from online transactions. To mitigate these risks, Afferent Media uses anti-virus and firewall systems on their servers and avoids storing credit card information, providing an extra layer of protection against security breaches.

Despite its efforts, Amazon.com is confronted with the same technical risk as many other online retailers.

While Amazon.com is often seen as trustworthy, individuals

may still have concerns about potential financial loss. However, the risk can be minimized by utilizing real-time transactions that mimic EFTPOS machine purchases. During this procedure, the transaction message is encrypted and sent to the bank. If all required card verifications are passed, payment is swiftly transferred from the purchaser's account to the seller's account, similar to purchasing fuel or groceries.

E-commerce Security (n.d.) states that the vendor utilizes an EFTPOS machine to process your card and does not retain any card data. It is recommended to address this matter early on in order to avoid potential issues. While it may seem daunting, delaying its resolution increases the likelihood of negative consequences such as decreased customer loyalty for Amazon.com.

The company can incorporate a previously identified e-commerce security procedure and conduct regular checks to establish customer confidence. However, addressing potential risks is crucial for safeguarding the success of the organization since customers will not risk their financial information when shopping online.

Bibliography: Join Associates. (2007).

On March 11th, 2007, information was obtained from http://affiliate-program.amazon.com/gp/associates/join regarding Amazon's business news.

Visit the Morgan Stanley Technology Conference Webcast Investor Conference Presentation at http://seattle.dbusinessnews.com/shownews.php?type_news=latest;newsid=110363. This information was retrieved on March 11, 2007.