question

Soo Jin was recently hired as a facilities director at Star Bottling. Which of the following should she do immediately as she tries to improve productivity? A. Use the established technology with which her employees are most familiar. B. Rotate all personnel so that each has an opportunity to try something new. C. Hire new employees such that they are similar to those already on the team. D. Immediately cut costs. E. Establish a system of measurement.

answer

E. Establish a system of measurement.

question

Which of the following is a challenge a manager will deal with in the 21st century? A. Sustainability B. Employee revolts C. Economic instability D. Leadership vacuums E. Religious issues

answer

A. Sustainability

question

Which of the following is a primary function of management? A. Communicating B. Organizing C. Cooperating D. Globalizing E. Influencing

answer

B. Organizing

question

Productivity equals A. labor, capital, energy, and materials, divided by goods and services. B. goods and services and energy and materials, divided by labor and capital. C. labor, energy, and capital, divided by goods, services, and materials. D. goods and services, divided by labor, capital, energy, and materials. E. energy and materials, divided by labor and capital.

answer

D. goods and services, divided by labor, capital, energy, and materials.

question

Managers can increase overall productivity by A. decreasing efficiency of capital. B. increasing energy. C. increasing the efficiency of materials. D. decreasing the efficiency of labor. E. decreasing outputs.

answer

C. increasing the efficiency of materials.

question

Which of the following has been a primary source of productivity gains in the years 1995 to 2001? A. Reduced standards of living B. Recessionary spending C. Reemphasis on ethical business behaviors D. Enterprise resource planning software systems E. Reduced costs of raw materials through globalization

answer

D. Enterprise resource planning software systems

question

______ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed. A. Measuring B. Controlling C. Organizing D. Leading E. Planning

answer

B. Controlling

question

Manuel, a manager, tracks monthly customer complaints and has been trying over the past six months to reduce them to a goal of less than 0.5%. He is engaged in A. controlling. B. organizing. C. measuring. D. leading. E. planning.

answer

A. controlling.

question

Which of the following is NOT one of the reasons that control is needed in an organization? A. To adapt to change & uncertainty B. To eliminate the need for teamwork C. To detect opportunities D. To deal with complexity E. To decentralize decision making

answer

B. To eliminate the need for teamwork

question

Ferris Insurance has effective control processes, allowing its managers to discover ______ in bookkeeping right away, before a would-be embezzler could seriously affect its business. A. team problems B. a potential merger C. competence D. a tax break E. irregularities

answer

E. irregularities

question

Which of the following is a step in the control process? A. Complete a job redesign B. Evaluate opportunities C. Establish standards D. Implement TQM E. Compare work units to one another

answer

C. Establish standards

question

Standards are best measured when they are A. broad. B. efficient. C. narrow. D. quantifiable. E. green.

answer

D. quantifiable.

question

Which of the following standards is the most difficult to measure directly? A. An increase in insurance policies sales month to month B. Stable material costs C. More effective teamwork D. 0.5% of products rejected for poor quality E. Reduced energy costs compared to the same month last year

answer

C. More effective teamwork

question

The amount of acceptable deviation from a standard, determined when the standard was established, is called the A. span of exception. B. range of variation. C. breadth control. D. benchmark. E. zero-based control.

answer

B. range of variation.

question

Which of the following may be done as corrective action in the control process? A. Evaluate performance B. Revise standards C. Compare performance to standards D. Align processes with goals E. Establish standards

answer

B. Revise standards

question

Benny's supervisor noticed that he was struggling with the computerized set-up for production runs at his new job. The supervisor sat next to him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process? A. Compare performance to standards B. Establish standards C. Take corrective action D. Measure performance E. Control productivity

answer

C. Take corrective action

question

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature. A. RATER scales B. ratio analyses C. standards D. PDCA cycles E. strategy maps

answer

C. standards

question

Monitoring performance to ensure that day-to-day goals are being implemented and taking corrective action as needed is known as ______ control. A. strategic B. functional C. tactical D. operational E. managerial

answer

D. operational

question

Tactical control is performed mainly by A. middle managers. B. top managers. C. the CEO. D. first level managers. E. team leaders.

answer

A. middle managers.

question

Typically, strategic control is accomplished through reports issued A. daily. B. weekly. C. monthly. D. quarterly or less frequently. E. randomly.

answer

D. quarterly or less frequently.

question

An organization might request more frequent strategic control reports than normal if the organization is A. affected by the news media. B. very large. C. formal in organizational structure. D. decentralized. E. operating in an uncertain environment

answer

E. operating in an uncertain environment.

question

A sales forecast is an example of an organizational control from the ______ area. A. physical B. informational C. human resources D. financial E. capital

answer

B. informational

question

Which of the following is one of the areas of control for organizations? A. External B. Decentralized C. Ethical D. Cultural E. Competitive

answer

D. Cultural

question

Aurelia was required to take a word processing test as part of her application for an executive assistant position. This control is part of the ______ area. A. human resources B. physical C. financial D. informational E. structural

answer

A. human resources

question

Which of the following is an example of an informational resource control? A. A personality test B. A delivery-tracking system C. A debt-repayment schedule D. A leadership survey E. A competition analysis

answer

E. A competition analysis

question

______ control is an approach to organizational control that is characterized by informal and organic structural arrangements. A. Decentralized B. Functional C. Relational D. Bureaucratic E. Market

answer

A. Decentralized

question

Which of the following is the best example of bureaucratic control? A. Southwest Airlines B. U.S. Army C. General Electric D. Levi Strauss E. Ritz Carlton

answer

B. U.S. Army

question

Tanya manages employees at Anchorage Transport. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. This problem is typical of ______ control. A. clan B. market C. decentralized D. bureaucratic E. functional

answer

D. bureaucratic

question

Some managers use ______, which provides four indicators with which organizations can set goals and measure performance. A. the balanced scorecard B. a strategic map C. measurement management D. a strategic scorecard E. evidence-based management

answer

A. the balanced scorecard

question

Which of the following is a perspective of the balanced scorecard? A. Internal weaknesses B. Innovation and learning C. External processes D. Stakeholder satisfaction E. Collaboration and teamwork

answer

B. Innovation and learning

question

Examining how the organization looks to shareholders is part of which balanced scorecard perspectives? A. External perspective B. Customer perspective C. Financial perspective D. Internal business perspective E. Innovation & learning perspective

answer

C. Financial perspective

question

Which balanced scorecard perspectives helps top management's judgment to be better linked to measures of employee actions at lower levels? A. External perspective B. Financial perspective C. Customer perspective D. Internal business perspective E. Innovation & learning perspective

answer

D. Internal business perspective

question

According to Kaplan and Norton, "______ show the cause-and-effect links by which specific improvements create desired outcomes." A. Positioning maps B. Strategy maps C. Multi-dimensional maps D. Customer maps E. Graphical interface maps

answer

B. Strategy maps

question

Which of the following is a mechanism that contributes to a measurement-managed company's success? A. Using mostly "soft" objectives that are not quantifiable B. Measuring activities of all types C. Developing the measurement systems without interference from employees D. Trusting in informal feedback systems E. Developing alignment between individual, unit, and strategic performance

answer

E. Developing alignment between individual, unit, and strategic performance

question

Which of the following is a frequent barrier to effective measurement? A. Communication is bureaucratic. B. Top executives create the organization's strategy. C. The organizational culture overemphasizes teamwork. D. Employees resist new measurement systems. E. The organizational culture allows too much risk taking.

answer

D. Employees resist new measurement systems.

question

A budget that allocates increased or decreased funds to a department by using the last budget period as a reference point is called a(n) A. standardized budget. B. incremental budget. C. zero-based budget. D. fixed budget. E. tactical budget.

answer

B. incremental budget.

question

One characteristic of incremental budgeting is that it A. allows comparison between multiple units, like labor hours and dollars. B. is flexible to changing environmental demands. C. locks managers into stable spending arrangements. D. allows easy comparison of different departments doing different activities. E. requires more time from managers than zero-based budgeting.

answer

C. locks managers into stable spending arrangements.

question

A budget that allocates resources on the basis of a single estimate of costs is called a(n) ______ budget. A. unitary B. zero-based C. cash D. fixed E. incremental

answer

D. fixed

question

The type of budget that can be adjusted over time for changing environmental conditions is known as a(n) ______ budget. A. variable B. incremental C. zero-based D. operating E. cash

answer

A. variable

question

At Aurora Fencing, orders have significantly exceeded projections, and Samraj, the operations director, has decided to hire for a third shift in the plant. Samraj is clearly operating with the use of a(n) ______ budget. A. zero-based B. incremental C. variable D. fixed E. cash

answer

C. variable

question

A(n) ______ budget projects what an organization will create in goods and services, what financial resources are needed, and what income is expected. A. expense B. revenue C. cash D. operating E. cash flow

answer

D. operating

question

Current assets, fixed assets, and liabilities are all part of an organization's A. capital expenditures budget. B. balance sheet. C. income statement. D. expense budget. E. cash flow statement.

answer

B. balance sheet.

question

Profits or losses incurred by an organization are represented in its A. income statement. B. expense budget. C. ratio analysis. D. capital expenditures budget. E. balance sheet.

answer

A. income statement.

question

______ ratios can help an organization to detect if it has obsolete or excessive inventory on hand. A. Return B. Liquidity C. Debt management D. Asset management E. Activity

answer

D. Asset management

question

ROI is a(n) A. liquidity ratio. B. return ratio. C. cash ratio. D. asset management ratio. E. debt management ratio.

answer

B. return ratio.

question

Which of the following is NOT a characteristic of an external audit? A. Primarily used when management suspects embezzlement B. Performed by CPAs C. Performed by an independent organization D. Verifies that generally accepted accounting principles have been followed E. Verifies the accuracy and fairness of financial statements

answer

A. Primarily used when management suspects embezzlement

question

Which of the following is NOT a principle of Deming management? A. Quality should be aimed at the needs of the consumer. B. Companies should aim at improving the system. C. Improved quality leads to increased market share. D. Quality can be improved on the basis of hard data. E. Companies should determine which workers are to blame for problems.

answer

E. Companies should determine which workers are to blame for problems.

question

Which of the following is part of Deming's PDCA cycle? A. Protect B. Drive C. Apply D. Check E. Decide

answer

D. Check

question

TQM has two core principles: A. employee commitment and customer satisfaction. B. financial health and financial stability. C. people orientation and improvement orientation. D. management and leadership. E. radical innovation and continuous improvement.

answer

C. people orientation and improvement orientation.

question

A team that meets temporarily to solve a particular problem is called a A. continuous improvement team. B. work group. C. self-managed team. D. special-purpose team. E. department.

answer

D. special-purpose team.

question

The process of instituting ongoing small, incremental improvements in all parts of an organization is called A. MBO. B. reengineering. C. radical innovation. D. MBWA. E. continuous improvement.

answer

E. continuous improvement.

question

Chablis Mechanical convened a team to help the organization determine a course of action in the wake of a forest fire that temporarily closed access to its mountain satellite office. This is an example of a A. cross-functional team. B. special-purpose team. C. JIT team. D. self-managed team. E. continuous improvement team.

answer

B. special-purpose team.

question

Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale? A. Reliability B. Assurance C. Tangibles D. Empathy E. Responsiveness

answer

B. Assurance

question

At Pittsburgh Packaging, Melanie pulls six samples an hour from the assembly line to examine them for quality defects. If she finds any, she makes adjustments to various pieces of equipment in her area. Melanie's job involves A. statistical process control. B. benchmarking. C. reduced cycle time. D. feedforward control. E. strategic control.

answer

A. statistical process control.

question

Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to A. ISO 14000. B. restructuring. C. reduced cycle time. D. ISO 9000. E. statistical process control.

answer

D. ISO 9000.

question

Which of the following is NOT a common characteristic of successful control systems? A. Results-oriented B. Realistic C. Encouragement of self-control D. Flexible E. Emphasis on punishment

answer

E. Emphasis on punishment

question

Which kind of organization is most likely to try to exert too much control? A. Clan B. Market C. Bureaucratic D. Decentralized E. Matrix

answer

C. Bureaucratic

question

Before the fall term began, the professors at Littleton University were required to complete a variety of documents, ranging from performance objectives to lists of summer contacts with prospective students. Many professors complained that they would rather spend the time getting ready for their courses. This is an example of which barrier to successful control? A. Overemphasis on one instead of multiple approaches B. Overemphasis on paperwork C. Overemphasis on means instead of ends D. Too much control E. Too much flexibility

answer

B. Overemphasis on paperwork

question

At Bertram Development, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. Bertram has overcome which of the following barriers to success of control systems? A. Overemphasis on one instead of multiple approaches B. Overemphasis on paperwork C. Overemphasis on means instead of ends D. Too much control E. Too little employee participation

answer

E. Too little employee participation

question

Recruiters for Alperton University were under extreme pressure to meet their objective of a 10% increase in the size of the freshman class. As a result, they admitted many students that were not qualified and who failed to perform in classes. This is an example of which problem associated with control systems? A. Overemphasis on one instead of multiple approaches B. Overemphasis on paperwork C. Overemphasis on means instead of ends D. Too much control E. Too little participation

answer

C. Overemphasis on means instead of ends

question

Grandview Casino & Resort requires its casino dealers to have licenses, observes them using closed circuit TV, and requires detailed reports at the end of each shift. This organization has overcome the control system barrier of A. overemphasis on one instead of multiple approaches. B. overemphasis on paperwork. C. overemphasis on means instead of ends. D. too much control. E. too little participation.

answer

A. overemphasis on one instead of multiple approaches.

MAN3025 Exam 4 (Ch 16) – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards