question

Letterhead

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Formal business stationery on which the doctor's name and address are printed at the top

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Watermark

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Impression or pattern that can be seen when paper is held up to the light

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Cotton fiber bond, sufite bond

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Letterhead paper is usually printed on these types of paper

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No. 10

answer

Envelope size most commonly used for correspondence

question

Transparent window envelopes

answer

Type of envelope used for invoices and statements

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Tan Kraft envelope

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Another name fro clasp envelopes.

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Padded envelopes

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Envelopes used to send documents or items that may otherwise be damaged in the mail

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Subject line of business letter

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Used to bring the subject of the letter to the reader's attention

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Begins two lines below the subject line, paragraphs are single spaced, double space between paragraphs, set lists apart from the rest of the letter

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Proper format for body of the business letter

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Single space within items, leave an extra line between items, leave an extra line of space above and below the lists

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Correct way to include a list in the body of a letter

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Two lines below the last line of the body

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Location of complimentary closing of a business letter

question

Aligned with the complimentary closing

answer

Position of the signature block in a business letter

question

Three to four

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Number of spaces that should be left above the signature block to allow for the signature

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Identification line

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The letter writer's initials followed by a colon or slash and the typist's initials

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Notations

answer

Business letter lines that include information such as the number of enclosures and the names of people who will receive a copy of the letter

question

Open punctuation

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No punctuation after the copy notation

question

Mixed puntuation

answer

Colon after the attention line

question

One inch margins on the left and right, single spaced body of letter; double space between paragraphs, short sentences, more than one sentence in each paragraph

answer

Business letter formatting guidelines

question

Modified block letter style

answer

Dateline, complimentary closing, signature block and notations are aligned and begin at the center of the page (or slightly right of center)

question

Full block style

answer

All lines are typed flush with the left margin

question

Block style

answer

Also called "full block style;" most often used in medical office correspondence

question

Simplified letter style

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Generally considered too informal for a medical office

question

Proofreading

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Checking a document for spelling, format errors, and grammatical errors

question

Know the type of person you are writing to

answer

General tip for writing an effective letter

question

Editing

answer

Checking a document for factual accuracy, logical flow, conciseness, and clarity and tone

question

Physician's Desk Reference (PDR)

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Reference book that provides up to date information on prescription and nonprescription drugs

question

Stick to the subject

answer

Rule for content of a letter

question

Formatting errors

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Errors in indenting, line length, or line spacing

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Mechanical errors

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Errors in punctuation and spelling

question

11

answer

When writing, use numerals when the number is _____ or greater

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Express Mail

answer

USPS service that provides either next day or second day delivery 365 days a year

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11 ounces

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Weight limit for first class mail

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Fourth class mail

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Former name for Parcel Post

question

Priority Mail

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Used for faster delivery (than parcel post) for any item that weighs between 11 oz and 70 lbs

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Special delivery

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Use this USPS special service to have items delivered as soon as it reaches the recipients's post office

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Certified mail

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Requires the postal carrier to obtain a signature when the item is delivered

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Registered mail

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Use for sending an item that is valuable or irreplaceable

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Sorting, recording, annotating and distributing

answer

Steps in processing incoming mail in the physician's office.

question

Sorting

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First step in processing incoming mail

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Annotating

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Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail

question

EXPY

answer

USPS approved abbreviation for expressway

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United Parcel Service

answer

A company that delivers packages and provides overnight letter express service

question

Interoffice memos

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Used to facilitate informal written communication within an office

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Obtain written consent for e-mail communication

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Step to take before undertaking e-mail communication with a patient

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The office has the right to monitor employee's e-mails

answer

Information to know when considering how to use the office e-mail system

question

Accordion

answer

Type of fold for mail that will be placed in a window envelope

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Computer printed envelope using the default font

answer

Type of envelope most easily read by and OCR system

question

Return receipt requested

answer

Mechanism to obtain proof that an item was delivered by the USPS

question

Priority

answer

When processing incoming mail, sort it into piles according to _______________________.

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