question

____ are often more effective, particularly for sensitive information.

answer

Short face-to-face meetings

question

It is not good practice to include time for informal meetings with customers to help develop relationships and provide staff to assist in relationship management.

answer

False

question

Most educational systems for information technology graduates promote strong technical skills over strong communication and social skills.

answer

True

question

Many WBSs include a section for project communications to ensure that reporting key information is a project deliverable.

answer

True

question

The ____ line for any e-mail messages you write should clearly state the intention of the e-mail.

answer

subject

question

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

answer

True

question

Since information technology projects often require a lot of coordination, it is a good idea to have ____ meetings. Question

answer

short, frequent

question

Many practitioners define project success as ____.

answer

satisfying the customer/sponsor

question

As the number of people involved in a project ____, the complexity of communications ____.

answer

increases, increases

question

Getting project information to the right people at the right time and in a useful format is not as important as developing the information in the first place.

answer

False

question

____ describe where the project stands at a specific point in time.

answer

Status reports

question

Having ____ review and approve all stakeholder communications analysis will ensure that the information is correct and useful.

answer

stakeholders

question

Status reports can take various formats depending on the stakeholders' needs.

answer

True

question

Often, many non-technical professionals—from colleagues to managers—prefer to ____ about project information to try to find pertinent information.

answer

have a two-way conversation

question

There are ____ main processes in project communications management.

answer

three

question

The communications management plan should not address frequency of communication.

answer

False

question

By analyzing stakeholder communications needs, you can avoid wasting time or money on creating or disseminating unnecessary information. Question

answer

True

question

Rarely does the receiver interpret a message exactly as the sender intended.

answer

True

question

____ describe what the project team has accomplished during a certain period.

answer

Progress reports

question

Instead of knowing the people working on their projects and developing a trusting relationship with them, many colleagues and managers should want to focus on getting information by reading technical documents.

answer

False

question

Many users prefer ____ to learn how to use a new system.

answer

face-to-face meetings

question

____ predict future project status and progress based on past information and trends.

answer

Forecasts

question

Not understanding how to communicate effectively with other cultures and people of diverse backgrounds hurts projects and businesses.

answer

True

question

____ are a good way to highlight information provided in important project documents, empower people to be accountable for their work, and have face-to-face discussions about important project issues.

answer

Status review meetings

question

Consistent communication helps organizations improve project communications, especially for programs composed of multiple projects.

answer

True

question

Communicating badly exponentially increases the possibility of making fatal mistakes.

answer

True

question

You can assume that a task originally scheduled to take two months of one person's time can be done in one month by two people.

answer

False

question

People have a tendency to want to report bad information.

answer

False

question

____ involves making needed information available to project stakeholders in a timely manner.

answer

Distributing information

question

The communications management plan can be part of the team ____.

answer

contract

question

Do not have a meeting if there is a better way of achieving the objective at hand.

answer

True

question

____ involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting.

answer

Reporting performance

question

The communications management plan will vary with the needs of the project.

answer

True

question

Project team members rarely need to see all project documentation.

answer

False

question

The ____ serves as a good starting point for information distribution.

answer

stakeholder communications analysis

question

It is common to find someone with a natural ability for both communication and technical skills.

answer

False

question

E-mail is always an appropriate medium for all types of communications.

answer

False

question

Many projects have each team member prepare a monthly or sometimes weekly progress report.

answer

True

question

Four people have ____ communications channel(s).

answer

six

question

____ involves determining the information and communications needs of the stakeholders.

answer

Planning communications

question

The output of the ____ process is a communications management plan.

answer

planning communications

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