Flashcards About IT Project Management Mid-Term (ch 1-6)
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According to the CHAOS studies, which of the following statements about IT projects is true?
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Project success is improving because of better project management tools and processes, smaller projects, and improved communication
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The Socio-Technical Approach focuses on ________
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using technology to meet the needs of the business.
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Assumptions are what we use to estimate scope, schedule and budget and to assess the risks of the project.
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True
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The top factors to project success as reported by the CHAOS studies focus on:
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user involvement and executive support
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According to the CHAOS studies most IT projects are completed on time and on budget.
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False
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Information Technology Projects are organizational investments.
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True
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The project sponsor is ____________.
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the client, customer, or organizational manager who acts as the project champion and provides organizational resources and direction.
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A value-driven approach to project management means _________
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Measuring project success in terms of the value the project brings to the organization and not only in terms of meeting the project schedule and budget
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____ can arise from the estimation process or the stability of the project team
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Internal risks
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The Network era ____________
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Began in the 1990s when many organizations sought to regain control of the IT deparment and hired a Chief Data Processing Officer
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The benefits, described in the text, of using a project management approach to developing information systems include all of the following except:
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the coupling of project success to the selection of team members and the skill sets and resources that they bring to the project.
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During the Network Era, IT projects have focused primarily on the challenge of creating a scalable IT infrastructure to support many partners, strategic alliances, vendors, and customers.
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True
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The technical expert is ____________
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provides the technical solution to the organizational problem and may include systems analysts, network specialists, or programmers.
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A project sponsor is responsible for ensuring that all of the project management and technical development processes are in place and being carried out within a set of specific requirements, defined processes, and quality standards.
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False
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The Socio-Technical Approach has been adopted by many organizations because successful projects require a pure technical approach that focuses on the tools, techniques, and methodologies of IT development.
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False
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Only the most successful projects are likely to lead to best practices.
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False
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According to the Standish Group, it appears that most project today fail not because of technology, but from a lack of user involvement and incomplete resources.
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True
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Which of the following organizational variables can influence the selection of IT projects?
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all of these
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The following statements about knowledge management (KM) are true except:
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KM is a well defined body of knowledge with an established theoretical base.
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The Micro Era that started in the 1980's provided a smooth transition from large centralized computers to the personal computer that was widely welcomed by data processing managers who believed the replication of data throughout the organization would provide added backup and security.
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False
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The Value-Driven Approach focuses on ___________.
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providing value to the organization.
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The project manager is ____________.
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responsible for ensuring that all management and technical processes are in place and carried out.
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The Micro era _____________
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Began in the early 1980s with the personal computer
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The desire to fund a project should be based upon ___________
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the value the completed project will provide to an organization
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The Guide to the Project Management Body of Knowledge provides a basis for identifying and describing the generally accepted principles of project management
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True
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The EDP era ______________
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Began in the 1960s when large organizations first purchased a centralized mainframe or minicomputer.
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Projects are planned organizational change. Therefore, the project manager and team do not need to worry about the political climate within the organization because top management has a firm understanding of the organization's culture, environment, politics, etc.
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False
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Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet project requirements.
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True
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IT projects must provide value to an organization
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True
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A project can be defined as a temporary endeavor undertaken to accomplish a unique purpose
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True
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A project ______________
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is a temporary endeavor undertaken to accomplish a unique product, service, or result
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The subject matter expert is ___________
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the user or client who has specific knowledge, expertise, or insight in a specific functional area needed to support the project
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The Data Processing Era that began in the 1960's focused on automating many of the organizational transactions such as general accounting, inventory management, and production scheduling with the aid of a centralized mainframe or mini computers.
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True
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According to the CHAOS studies, which of the following factors tend to be most prevelant for challenged or failed projects?
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Lack of user input and incomplete requirements
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According to the CHAOS studies, more IT projects are becoming increasing successful, but there is still a need to improve the likelihood of success
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True
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According to the CHAOS studies, user involvement and executive support tend to be important factors for successful projects
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True
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The rise of islands of independent that replicated data throughout the organization during the Micro Era in the 1980's often challenged the centralized control of many data processing managers.
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True
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The Guide to the Project Management Body of Knowledge provides a basis for identifying and describing the generally accepted principles of project management.
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True
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A value-driven approach to project management means _________.
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Measuring project success in terms of the value the project brings to the organization and not only in terms of meeting the project schedule and budget
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IT projects must provide value to an organization.
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True
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A project can be defined as a temporary endeavor undertaken to accomplish a unique purpose.
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True
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According to the CHAOS studies, more IT projects are becoming increasing successful, but there is still a need to improve the likelihood of success.
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True
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Only the most successful projects are likely to lead to best practices
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False
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Project management is the application of knowledge, skills, tools, and techniques to project activities in order to meet project requirements
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True
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The Project Management Body of Knowledge
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is a generally accepted set of principles and practices for project management
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A methodology provides a systematic way to plan, manage, and execute projects
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True
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The Project Management Body of Knowledge (PMBOK®) and PRojects IN Controlled Environments (PRINCE2®) are two popular and widely used project management methodologies.
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True
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The following are components of the Agile Manifesto except:
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User Involvement over Cost of Project
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Closing processes:
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formally accepts the project's product, service, or end result so the project or phase can be brought to an orderly close.
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Project Risk Management
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focuses on identifying and responding appropriately to risks that can impact the project
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The PMBOK® are called project cost management includes estimate costs, determine budget, and control costs.
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True
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Project Scope Management
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provides assurance that the project's work is defined accurately and completed as planned
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A project plan includes which of the following:
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All of these
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Under PRINCE2®, the Project Board is accountable for the project's success or failure
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True
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Planning processes:
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supports planning of the entire project and each individual phase
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The phases of a learning cycle include all of the following except:
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Assess risk
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PRINCE2® is similar to the PMBOK® Guide in that it follows the project life cycle and provides stakeholders with a common language and approach to managing projects.
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True
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Executing processes:
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focus on integrating people and resources to carry out the planned activities.
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Project Human Resource Management
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focuses on creating and developing the project team
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Project Communications Management
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entails providing timely and accurate information about the project to stakeholders.
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Project Cost Management
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assures that the project budget is developed and completed as approved.
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The PMBOK® area called project time management includes all of the following except:
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Assign Activities
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Project Time Management
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includes identifying the project phases and activities and estimating, sequencing, and assigning resources.
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Project Quality Management
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focuses on planning, developing, and managing the quality environment allowing the project to meet or exceed stakeholder expectations.
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Breaking a project down into phases increases the complexity and project risk.
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False
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Under PRINCE2®, any proposed changes to the project that the user wants should be approved and included.
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False
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Project Procurement Management
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is concerned with acquiring project resources that are outside the organization
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Planning, executing, and monitoring and controlling are examples of:
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Project Management process groups.
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Waterfall is an iterative development approach while Agile is a structured development approach.
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False
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Initiating processes:
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Signal the beginning of the project or phase.
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Contract closure ensures that all of the deliverables and agreed upon terms of the project have been completed and delivered.
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True
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Although projects follow a project life cycle, the development of new products, services, or information systems follow a product life cycle.
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True
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PRINCE2® was originally developed for government projects in the United States.
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False
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The four phases of a learning cycle include: Understand and frame the problem, plan, act, reflect and learn.
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True
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Project Integration Management
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focuses on coordinating the project plan's development, execution, and control of changes.
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A project's scope is primarily a list of resources available to the project team.
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False
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Monitoring and controlling processes:
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allows for managing and measuring progress toward the project's MOV and scope, schedule, budget, and quality objectives
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Product-oriented processes will define all of the sub-phases and deliverables associated with the ______ project management life cycle phase
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execute and control
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Fast tracking is defined as starting the next phase of a project before the current phase is complete.
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True
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The following are PMBOK® knowledge areas except:
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Project Research Management
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Project management processes include Scope, Schedule, Budget, and Quality.
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False
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The integration of project management and systems development activities is one important component that distinguishes IT projects form other types of projects
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True
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PMBOK® views project integration management as one of the most important because it coordinates the other nine knowledge areas.
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True
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Although projects follow a project life cycle, the development of new products, services, or information systems follow a product life cycle
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True
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Project management processes include Scope, Schedule, Budget, and Quality
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False
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How many widgets would a company have to sell if their initial investment was $60,000 and widgets sold for $25? Materials to produce 100 widgets cost $1000. Direct labor costs $2.50 per widget. Total indirect costs & overhead is 10% of the selling price.
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6,000
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A scoring model can combine both qualitative items reflected in the weights and scores that are based on people's judgments.
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True
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The overall goal and measure of project success is:
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The project's MOV
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Calculate the ROI for a project with total expected costs of $40,000 and total expected benefits of 35,000.
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-12.5%
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The total cost of ownership (TCO) includes only the direct or up-front costs and ongoing expenditures.
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False
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The total benefits of ownership (TBO) should address the benefits of an alternative over the course of its useful life.
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True
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In general, riskier project alternatives will have a lower breakeven point than less risky project alternatives.
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False
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Which of the following statements is the best indicator that the new software project was successful.
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The project's product, a software system, was a week late and 2% over budget, but six months later was found to have met the company's goal of reducing service callbacks by 15%.
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A project that increased profits would impact the _____area of an organization
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financial
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The net present value method of project valuation takes into account all relevant cash flows as well as the company's required rate of return
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True
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Determining whether employees will be able to adapt to the planned change is _____
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organizational feasibility
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Scoring models are useful because they allow for the inclusion of qualitative factors
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True
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A project that provided cleaner air would impact the _____area of an organization.
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social
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A project that provided customers better products and services would impact the _____area of an organization.
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customer
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Which of the following is the best MOV statement?
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Our project should increase sales in the Dayton market by 15% next year to complete our company's Ohio expansion strategy.
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A project that improved operational effectiveness would impact the _____area of an organization.
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operational
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Calculate the Net Present Value for a project with the following cash flows: Year 0: ($5,000) Year 1: $10,000 Year 2: $10,000 Year3: ($2,000). The discount rate is 5%.
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$11,866.43
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A significant deficiency of the payback method of analyzing alternatives is the failure to account for the time value of money.
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True
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A business case is a deliverable that documents the project's goal, as well as several alternatives or options.
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True
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The MOV should explicitly state the technology that will support the IT project.
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False
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For the sake of efficiency and unity of purpose and direction, it is usually advisable to have the project manager take sole responsibility for developing the business case.
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False
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All cash flows over the useful life of a project alternative must be included in the payback method of analysis.
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False
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Trying to decide between three alternatives, a company employed a scoring model. Three criteria were chosen. Criteria A was believed to be the most important and so was given a weight of 50%. The other two were deemed to be equal to each other in importance. A relative scoring range of 0 to 10 was used. The table below shows each alternative and their scores. Which alternative should the company choose? Criteria Alternative A Alternative B Alternative C A 5 6 7 B 8 7 7 C 8 8 5
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Choose alternative B
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Scope and schedule are examples of:
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Project Management objectives
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The MOV should be adjusted at each phase of a project to align with the realities of project execution.
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False
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Development of the project charter is the responsibility of the project sponsor.
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False
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A project that increased market share would impact the _____area of an organization.
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strategic
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Which of the following was NOT given as a reason for recruiting a core team to develop the business case?
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early identification of project team.
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Evaluating the feasibility of an alternative in terms of the funds and resources available to support a project for the organization is a measure of _____.
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economic feasibility
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A company utilizes the payback method exclusively to select projects. Which of the following mutually exclusive (they can only do one of them) projects will they choose? (Assume cash flows occur in equal monthly installments)
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Initial Investment:$100,000 Net Cash Flows: year 1:$1,000,000 year 2:$2,000,000 year 3:$2,000,000 each year thereafter:$0
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All of the following are steps in developing the project MOV except:
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Identify the available organizational resources.
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Which of the following statements about the business case is NOT true:
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A business case provides a project budget.
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Determining whether the proposed solution will work within the software architecture is a measure of _____.
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technical feasibility
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A project that improved operational effectiveness would impact the _____area of an organization
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operational
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The net present value method of project valuation takes into account all relevant cash flows as well as the company's required rate of return.
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True
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A project that increased profits would impact the _____area of an organization.
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financial
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Determining whether employees will be able to adapt to the planned change is _____.
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organizational feasibility
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The project charter _________.
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and the project plan should be developed together
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A communication plan, a quality management plan, and change management plan are all associated with which part of the project charter?
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Project Administration
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Higher potential for conflict and poor response time are disadvantages of:
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The Matrix Organization
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Stakeholders are individuals, groups, or even organizations that have a stake or claim in the project's outcome.
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True
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Disadvantages of the Project Organizational structure include project isolation, duplication of effort, and projectitis.
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True
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_____ organizes resources to perform specialized tasks or activities in order to attain the goals of the organization.
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The Functional Organization
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The _____ will specify how the project's product will be integrated into the organizational environment.
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Change Management Plan
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An IT project manager's technical knowledge is much more important that his or her ability to communicate with people.
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False
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The project environment includes not only the physical space where the team will work, but also the project culture as well.
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True
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The _____serves as the agreement and contract between the project sponsor and the project team including such items as the project MOV, infrastructure, and project plan details.
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Project charter
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The informal organizational structure is a published structure that defines the official lines of authority, responsibilities, and reporting relationships.
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False
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Within the Project Charter, _____defines the work to be completed.
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Project Scope
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Clear authority and responsibility, improved communication, and a high level of integration are advantages of:
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The Project Organization
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A single organizational structure is best for all organizations regardless of strategy.
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False
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Constraints are factors that can limit the project and usually can have an impact on scope, schedule, budget, or quality.
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True
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The project charter serves as an agreement for all the project stakeholders.
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True
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Stakeholders have only a positive interest in the project's outcome.
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False
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The _____ describes how changes to the project's scope will be submitted, logged, and reviewed.
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Scope Management Plan
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Increased flexibility, breadth and depth of knowledge and experience, and less duplication are advantages of:
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The Functional Organization
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Which structure will tend to work well when an organization cannot dedicate scarce resources to a project?
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The Matrix Organization
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Project team members should be chosen based upon their technology skills, business/organization skills, and interpersonal skills.
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True
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The _____ will identify the process for staff acquisition and team development.
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Human Resources Plan
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High potential for conflict and poor response time are disadvantages of the Matrix Organizational structure.
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True
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Assumptions can be thought of as things that must go right in order for the project to be completed as planned.
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True
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The structure that reveals most clearly how individuals in an organization relate is the:
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The Informal Organization
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Which of the following attributes is least important for sucessful project managers
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ability to learn new technical skills
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The Functional Organization is based upon organizing resources to perform specialized tasks or activities in order to attain the goals of the organization.
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True
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The more traditional organizational form best describes:
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The Functional Organization
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The _____ details how quality planning, assurance, and control will be supported throughout the project life cycle
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Quality Management Plan
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High level of integration, improved communication, and increased project focus are advantages of:
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The Matrix Organization
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Unity of command violations are most often associated with:
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The Matrix Organization
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_____ integrates areas and resources throughout the organization.
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The Matrix Organization
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Identifying the project stakeholders is an important component of the project charter.
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True
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Project isolation, duplication of effort, and projectitis are disadvantages of:
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The Project Organization
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Constraints can be thought of as things that must go right in order for the project to be completed as planned.
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False
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The Project Organizational structure supports clear authority and responsibility, improved communication, and high levels of integration.
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True
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The most complex organizational structure is the:
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The Informal Organization
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High level of integration, improved communication, increased project focus, higher potential for conflict, and poorer response time are advantages and disadvantages of:
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The Matrix Organization
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The main feature of the Matrix Organizational structure is the ability to integrate areas and resources throughout an organization.
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True
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Within the Project Charter, _____ focuses on the knowledge areas, processes, and controls that will support the project and are separate subplans or strategies.
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Project Administration
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Since adding features to a project will likely have a negative impact on schedules and budgets, once the project's scope has been defined, no new features should added.
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False
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Which of the following processes of Scope Management Process ensuring that controls are in place to manage proposed scope changes once the project's scope is accepted?
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Control Scope
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The scope statement defines the project boundary.
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True
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One way to ensure that the WBS has the appropriate level of detail is to ensure that the people who do the work are involved in its development.
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True
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Product scope is a statement detailing the deliverables and activities that support the IT methodology.
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False
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Project success will be determined in large part by _____
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thinking carefully through activities and estimating their durations.
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_____ may result in long hours and frustration for the project team, which may lead to burnout.
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Time Boxing
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An estimation technique characterized by the dividing the project into smaller modules and then directly estimating the time and effort in terms of person-hours, person-weeks, or person-months for each module best describes
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Bottom-Up Estimating
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All of the following are included in the Project Scope except:
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deliverable structure chart
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The Work Breakdown Structure is subdivided into smaller components called:
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work packages
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A tangible and verifiable piece of work is called a milestone
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False
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The Delphi technique is a quick and economical way to estimate the duration and costs of project activities.
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False
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Basing an estimate of activity durations on experience gained from working on similar projects is called analogous estimation.
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True
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The development of a work breakdown structure is an interim step to define detailed work packages used to estimate the project schedule and budget.
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False
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The _____ is a narrative description of the product, service, or Information System.
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Statement of Work
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According to the PMBOK® area of scope management, one of the processes is scope planning which means ensuring that authority and resources are committed to developing a scope management plan.
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False
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The work breakdown structure (WBS) decomposes, or subdivides, the project into smaller components and more manageable units of work called work packages.
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True
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The scope boundary establishes only those elements that are a part of the project work to be completed by the project team.
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False
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The _____ helps to identify the main functions or features of the system and the different users or external systems that interact with the system.
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Use case diagram
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The scope boundary establishes both what is, and what is not part of the project work to be completed by the project team.
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True
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Scope change control procedures protect the scope boundary from expanding as a result of increasing featurism.
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True
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Which of the following statements about the work breakdown structure (WBS) is not true?
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The WBS should be developed by the project manager.
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The most common error in guesstimating is to be pessimistic and to overestimate the time and resources necessary to complete a project.
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False
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A significant event or achievement that provides evidence that a deliverable is complete is called a _____
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milestone
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Scope change control is concerned with ensuring that any changes to the project scope will be beneficial, with determining that an actual scope change has occurred, and with managing the actual changes when and as they occur.
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True
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Changes in the scope boundary are handled through a _____.
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Change Control
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A work breakdown structure (WBS) represents a logical decomposition of the work to be performed and how the product, service, or result is naturally subdivided.
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True
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The _____ estimation method usually costs more and takes longer than other methods.
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Delphi Technique
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Project scope is a statement detailing the features and functions that must support the IT solution.
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False
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____ can be a very effective estimating technique by forcing examination of project risks so that specific budget or schedule targets can be achieved.
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Top-Down Estimating
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The significant event at the conclusion of each phase is called _____.
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milestone
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The scope statement documents the sponsor's needs and expectations.
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True
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The first step in accurately estimating an IT application is to _____.
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determine the size
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With _____, activity estimates are usually provided by the team members.
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Bottom-Up Estimating
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Scope grope suggests a fundamental and significant change in the project scope.
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False
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Time boxing involves allocating a time segment for a task rather than attempting to estimate how long that task should take.
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True
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An estimation technique characterized by the recruitment of multiple experts who provide rounds of estimates until a consensus estimate emerges.
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Delphi Technique
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According to the text, most real-world estimating is made using top-down estimating.
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False
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Which of the following processes of Scope Management Process centers on defining and documenting the stakeholders' needs to properly manage expectations?
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Collect Requirements
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An estimation technique characterized by picking numbers out of the air or "ballparking".
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Guesstimating
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Once the project schedule and project budget are approved they become the _____
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baseline plan
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Predecessor activities are activities that must be completed before another activity can be started.
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True
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_____ can help manage the Critical Path by providing information about which activities can be delayed without affecting the deadline target date.
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Project Network Diagrams
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Under the Precedence Diagramming Method, the least common relationship between two activities which occurs when they must complete at the same time is called:
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Finish-To-Finish (FF)
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_____ provide valuable information about the logical sequence and dependencies among the various activities and tasks:
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Project Network Diagrams
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The technique used to help manage the Polaris submarine project and which bases activity estimates on probabilistic estimates of three scenarios is most closely associated with:
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PERT
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Many organizations have a kick-off meeting because _______.
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All of these
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Once the project schedule and budget are accepted by the client or sponsor, the project plan becomes the baseline plan that will be used as a benchmark to track the project's actual progress.
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True
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Which of the following statements are true?:
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Baseline plans are approved project plans.
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Rolling wave planning is:
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preparing a summary plan and developing incremental detailed schedules
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_____ is well suited for developing simulations where the project manager can conduct sensitivity analysis for schedule planning and risk analysis.
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PERT
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Installing a server before loading the operating system is an example of a finish-to-start relationship.
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True
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A kick-off meeting is often held to develop the project plan.
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False
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The project budget is determined by the project schedule, the cost of the resources assigned to each of the tasks, and by any other direct or indirect costs and reserves.
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True
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Adding resources to an activity to shorten the critical path is called_____
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crashing
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The critical path has zero slack (or float)
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True
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_____ is considered the most useful and widely used project management tool.
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Gantt Charts
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Starting the next task before the first task is complete is _____
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lead
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The tool most closely associated with activity bars across a horizontal time axis is:
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Project Network Diagrams
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The kick-off meeting brings closure to the planning phase of the project.
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True
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Rent, utilities, insurance and administrative costs are examples of:
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Indirect Costs
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Completing activities in parallel is called_____
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fast tracking
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Funds allocated for unexpected expenses are _____
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Reserves Costs
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The technique used to find the sequence of tasks with zero slack (or float) is most closely associated with:
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Critical Path Analysis
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Start-to-Start and Finish-to-Finish relationships allow activities to be worked on in parallel.
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True
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To make a decision to attempt to build an application system based on what was left after a previous attempt ended in failure primarily because of the large investment the company made in the failed project most likely was made by a manager who did not fully understand:
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Sunk Costs
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Under the Precedence Diagramming Method, the situation which occurs when two activities can start at different times, have different durations, but are planned to be completed at the same time is called:
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Finish-To-Finish (FF)
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Under the Precedence Diagramming Method, the situation which occurs when a relationship between two tasks that can or must start at the same time is called:
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Start-To-Start (SS)
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The critical path is the shortest path in the project network and also is the longest time in which the project can be completed.
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False
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The final step in determining the cost of an activity is:
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ensuring resources are leveled
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An over allocated resource would arise when Mary is assigned to work on two tasks scheduled at the same time.
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True
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Installing the operating system on a computer before loading any application packages is an example of:
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Finish-To-Start (FS)
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The Critical Path is:
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the longest path in the project network.
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Waiting to leave your shift until another person shows up is an example of:
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Start-To-Finish (SF)
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Identifying the critical path is important because a project can only have one critical path and it never changes.
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False
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The idea that there is a cost associated with using a resource is _____
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Prorated Costs
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_____is ensuring that project resources are not overallocated.
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Resource leveling
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Project network diagrams provide valuable information about the logical sequence and dependencies among the various activities and tasks so that a completion date or deadline can be determined
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True
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Sunk costs include such things as rent, utilities, insurance, and other administrative costs.
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False
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A start-to-finish activity is the most common relationship between two activities.
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False
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Under the Precedence Diagramming Method, the most common relationship between two activities which implies a logical sequence is called:
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Finish-To-Start (FS)
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Scheduling other projects so that resources may be shared is_____
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Critical Chain Project Management
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Identifying the critical path is important because any change in the duration of the activities or tasks on the critical path will affect the project's schedule.
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True
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Critical Chain Project Management (CCPM) is based on the idea that
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people often inflate or add cushioning to their time estimates
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Predecessor activities are activities that can be worked on at the same time as another activity.
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False
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_____ can be useful for tracking and monitoring project progress because they are simple and straightforward.
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Gantt Charts
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Under the Precedence Diagramming Method, the situation which occurs when task A cannot end until task B starts is called:
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Start-To-Finish (SF)
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Costs incurred prior to the current project are _____
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Sunk Costs
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A parallel activity is a task that can be worked on at the same time as another activity.
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True
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Parallel activities can shorten the project schedule, but can have an impact on project resources if a resource is assigned to two tasks at the same time.
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True
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The amount of time an activity can be delayed before affecting the project deadline is _____
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Slack
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An activity being analyzed under PERT was judged to most likely have a duration of 40 days. When considering the time it would take to complete the activity if every relevant factor went well, it was estimated to be able to be doable in 20 days and even under the worst case imaginable, the task would be take 50 days. The estimates PERT duration of that activity is:
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38.33days
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Based upon the following diagram and activity durations, the Critical Path is: A2 B5 C4 D3 E1 F4 G3 H5 I5 J1
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A+B+C+F+H+J
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The cost of labor for using a resource are _____
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Direct Costs
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Time and effort needed to gather experience on a technology or process are _____
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Learning Curve Costs
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The critical path is the longest path in the project network and also is the shortest time in which the project can be completed.
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True
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PERT was developed in the 1950s to create a visual representation of scheduled activities, their logical sequence, and interrelationships using a statistical probability distribution.
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True
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The direct costs of using a resource is the only type of cost that should be considered when developing the project budget.
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False
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A reserve can provide a cushion when unexpected situations arise
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True
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_____ can be useful for tracking and monitoring project progress because they are simple and straightforward
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Gantt Charts