IST 309 Chapter 10 CSUSB clickers – Flashcards
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Airgas improved its efficiencies by using SAP, which is a customer relationship management system.
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True
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Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize. a) low, repetitive, difficult b) high, repetitive, easy c) high, different, difficult d) low, different, easy e) high, different, easy
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b) high, repetitive, easy
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Business Transactions that are processed as they occur is an example of a) batch processing b) source data automation c) OLTP d) TPS e) ESS
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c) OLTP
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When interest is credited to your savings account at your bank, it is called a: a) process b) function c) calculation d) transaction e) decision
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d) transaction
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Which of the following is not a characteristic of a transaction processing system? a) small amounts of data are processed b) sources of data are mainly internal c) low computation complexity d) high level of accuracy, data integrity, and security e) high level of detail
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a) small amounts of data are processed
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Which of the following is not an example of a transaction? a) A person hired b) A payroll check generated c) A service sold d) Printing a report e) Checking out at Walmart
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d) Printing a report
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Which of the following is false? a) TPS need large computers to process the transaction. b) Business transactions can be processed when they occur. c) Business transactions can be processed after they occur. d) Data for transactions can be collected by sensors. e) A transaction is a business event.
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a) TPS need large computers to process the transaction.
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Which of the following is not a function of functional area information systems? a) providing information to managers in the functional areas. b) supporting the managerial tasks of planning, organizing, and controlling operations. c) providing information mainly in the form of reports. d) providing data from business events to the corporate database. e) providing analysis capabilities to middle level managers and staff.
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d) providing data from business events to the corporate database.
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Which of the following is not a process within an information system for Human Resource Management? a) Benefits administration b) Firing Decisions c) Peer evaluation d) Recruitment e) Training
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b) Firing Decisions
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Which of the following is false? a) inventory management determines how much inventory to order. b) large companies allow vendors to manage inventory. c) the POM function within an organization monitors sales. d) quality control used by manufacturing units uses metrics. e) computer systems are used to integrate all aspects of product design.
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c) the POM function within an organization monitors sales.
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Which of the following is false? A. ERP systems are an evolution of functional information systems. B. ERP systems look the same to users as functional information systems. C. ERP systems have much the same functionality as functional information systems. D. ERP systems produce the same reports as functional information systems. E. ERP systems use the same data as functional information systems.
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B. ERP systems look the same to users as functional information systems.
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Enterprise resource planning systems take a(n) _____ view of the overall organization. A. User's B. Management C. Functional D. Business process E. Transactional
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D. Business process
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____ integrate the planning, management, and use of all of an organization's resources, and are designed to tightly integrate the functional areas of the organization. A. Transaction processing systems B. Supply chain management systems C. Functional area information systems D. Enterprise resource planning systems E. Corporate extranets
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Enterprise resource planning systems
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Which of the following is false? A. Functional area information systems were usually developed independently. B. Functional area information systems easily communicate with each other. C. ERP systems are designed to integrate business processes. D. ERP systems use a common database. E. ERP systems integrate functional areas within an organization.
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B. Functional area information systems easily communicate with each other.
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Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions. A. unstructured, business processes B. structured, reporting relationships C. structured, accounting processes D. unstructured, inventory control E. structured, business processes
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E. structured, business processes
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The characteristics of ERP systems include all of the following except: a. providing information necessary to control the business processes of the organization b. typically fitting an organization's existing business processes c. they are expensive and time-consuming d. including a set of interdependent software modules e. integrating the planning, management, and use of all resources of the organization
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b. typically fitting an organization's existing business processes
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______________ are interorganizational ERP systems that provide Web-enabled links between a company's key business systems (such as inventory and production) and its customers, suppliers, distributors, and others. a) Functional area information systems b) Supply chain management systems c) Transaction processing systems d) Office automation systems e) ERP II systems
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e) ERP II systems
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Which of the following is false? a. ERP systems change an organization's business processes. b. An organization doesn't have to use the business processes coded into the ERP. c. ERP systems are time consuming to implement. d. ERP systems require functional areas to work together. e. Breaking down functional silos makes an organization more adaptive.
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b. An organization doesn't have to use the business processes coded into the ERP.
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Which of the following has not been identified as a reason for ERP implementation failure? A. Failure to include affected employees in planning B. The complexity of the planning C. Lack of documentation D. Insufficient training E. No change management processes
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C. Lack of documentation
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Which of the following is true? a) Implementing an ERP system will maintain a competitive advantage. b) Implementing an ERP system will allow a company to operate faster than their competition. c) The IT costs of an ERP implementation goes down over time. d) Customizing an ERP system is permitted. e) The benefits of an ERP implementation go down over time.
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d) Customizing an ERP system is permitted.
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When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report? a) Ad hoc b) Routine c) Exception d) detailed e) Key indicator
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c) Exception
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Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?
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d) driving to the clients house
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