question

Jameel, a purchasing manager for Peerless Products, uses an ERP system to send purchase orders to vendors, schedule deliveries, provide shipping instructions, and manage payment information as well as arrival and receipt information for all of the materials that are needed to build their products. This describes Jameel's use of ERP to manage ________.

answer

the supply chain

question

Which of the following conditions exist when data are isolated in separated information systems?

answer

information silo

question

For a product to be considered a true ERP, it must include applications that integrate all of the following except? Human Resources Quality Management Supply Chain Manufacturing Finances

answer

Quality management

question

The solutions to problems in an enterprise system usually involve a single department of the organization. True or False

answer

False

question

All of the following statements apply to Enterprise Application Integration (EAI), except __________

answer

EAI establishes an integrated enterprise information store.

question

Returned products, recycled products, and disposal of materials or products are called:

answer

reverse flows

question

In the establishment of its new 3D design-selling business, All Road parts used information systems to reduce shipping costs in the selling process by ______.

answer

Automating the delivery of the purchased #D design

question

Which of the following is false regarding the various aspects of the business processes in an organization?

answer

Processes are the flow of authority in a functional area.

question

All of the following are security risks associated with the PRIDE system, except _______.

answer

Doctors and trainers may be restricted to viewing only partial data.

question

____________ systems link up all of the direct activities in the organization: including logistics, operations, manufacturing, sales and marketing, and support.

answer

ERP

question

The sequence of activities and phases of the customer lifecycle are as follows _________.

answer

Attract, sell, support, and categorize

question

Requirements gap identification is a major task when implementing enterprise systems because of all of the following, except __________.

answer

Consolidating the functional systems will closes the gaps.

question

In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way. True or False

answer

False

question

In a process diagram, a ______ represents an activity.

answer

Rectangle with rounded corners

question

Lead tracking is an application traditionally run in the functional area of ____________.

answer

Sales and marketing

question

Which of the following statements is NOT true about a business process?

answer

Activities in a business process are fixed.

question

Inventory management (raw materials, good-in-process) is an application traditionally run in the functional area of ________.

answer

Manufacturing

question

__________ systems link up all the direct activities in the organization: including logistics, operations, manufacturing, sales and marketing, and support.

answer

ERP

question

While changing a business process by adding a resource, one should add cost to the process if _________.

answer

The change generates value greater than its cost

question

Business process reengineering (BPR) takes advantage of new capabilities by all of the following except __________.

answer

Supporting functional systems that still function

question

The different types of users in the PRIDE system include all of the following, except _________.

answer

Employers

question

What exactly is ERP?

answer

It is an umbrella term for a complicated software solution.

question

The problems presented by functional processes can be resolved by _______?

answer

Cross-functional processes

question

Which process below is typically performed by the accounting department?

answer

Budgeting

question

How does ERP make businesses more efficient?

answer

It provides modules that link business processes together in a cross-functional manner.

question

Customer relationship management applications include all of the following except __________.

answer

Lead tracking

question

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems. True or False

answer

True

question

Which of the following terms refers to an ERP module that sends order or payment information automatically between companies?

answer

Electronic data interchange

question

Enterprise information systems can solve all of the following problems except __________.

answer

Data quality problems

question

In the case of multi-national retailers, the customer relationship with venders has become more personal. True or False

answer

False

question

Which of the following workgroup processes is related to human resources?

answer

assessment

question

Which of the following information systems minimizes data duplication among departments?

answer

enterprise information systems

question

Which of the following is the reason why business process reengineering is difficult across cross-functional processes?

answer

No manager has authority over all the processes assigned to them

question

Information system can be used to improve process quality by ____________.

answer

Controlling process flow

question

__________ are the physical products, raw materials, and supplies that flow along a supply chain.

answer

Material flows

question

Sourcing from external suppliers occurs in the upstream portion of the supply chain. True or False

answer

True

question

Among the following, what is NOT a factor that facilitates implementing an enterprise information system?

answer

Providing training

question

What is the major problem caused by information silos at the workgroup level?

answer

Data integrity problem due to inconsistent duplicated data

question

Which of the following is not a functional process in an organization?

answer

Customer relationship management (CRM)

question

An ERP feature that provides up-to-date information on what is going on throughout the company is called a ________.

answer

live dashboard

question

Facebook, Twitter, LinkedIn, and Google are al SM application providers.True or False

answer

True

question

SM sponsors contribute to SM sites via browsers or by using specialized sponsor applications provided by the SM application provider. True or False

answer

True

question

Employees who contribute to and mange social networking sites generate direct labor costs. True or False

answer

True

question

SM communities differ from communities in the past n that they are __________.

answer

formed based on mutual interests

question

Data and responses to data that are contributed to SM sites by users and SM sponsors are referred to as _________.

answer

content data

question

__________ is the application of social media to facilitate the cooperative work of people inside organizations.

answer

Enterprise 2.0

question

Which of the following is a risk associate with human resources when using social media to form conclusions about employees?

answer

possibility of error on the site

question

A student invests money and time in a business administration course. In this example, the student invests in _________.

answer

Human capital

question

When a student attends a business function for the purpose of meeting people and reinforcing relationships, he or she is investing in his or her _________.

answer

Social capital

question

Social capital, unlike traditional capital,________

answer

sometimes depreciates and at other times appreciates with time

question

Which of the following statements is not true about social media informations systems (SMIS)?

answer

The five component model is not valid for SMIS

question

A social media site chooses to relate to communities of users based on its goals. If the site is interested in pure publicity, it __________.

answer

Creates a viral hook to enable users to share communications

question

A typical social media sponsor does all of the following, EXCEPT ___________.

answer

Run the social media application

question

Before initiating a social networking presence, social media sponsors must develop procedures for all of the following EXCEPT __________.

answer

Deleting connection data from the social media site

question

Which of the following is NOT a social media application provider?

answer

SAP

question

________ are the companies that operate the SM sites.

answer

Social media application providers

question

"Defenders of belief"-type user communities have the following characteristics, EXCEPT _________.

answer

They are good for innovative problem solving

question

"Seekers of the truth"-type user communities have the following characteristics, EXCEPT __________.

answer

They share a common solution to their problem

question

Which of the following is NOT a true statement regarding problems faced by organizations in a variety of social media scenarios?

answer

Bad PR is a potential risk faced in a "seeker of truth" community type

question

Among the following statements, which is NOT true regards to differences between social CRM and traditional CRM?

answer

Social CRM is centered on lifetime value

question

Which statement among the following is not one the SLATES characteristics of Enterprise 2.0?

answer

Tagged content be pushed to users.

question

Defenders-of-belief communities facilitate activities such as ___________.

answer

Sales and marketing

question

Which of following activities would seekers of the truth facilitate?

answer

Customer service

question

__________ is the dynamic social media process of employing users to participate in product design or product redesign.

answer

Crowdsourcing

question

Which of the following is a risk associated with human resources using social media to form conclusions about candidate evaluation?

answer

Possibility of error

question

According to Lin, social capital adds value in the following ways, EXCEPT _________.

answer

Monetary

question

The nature of social capital means that, figuratively, social capital equals __________.

answer

Number of Relationships x Relationship Strength x Entity Resources

question

A(n) __________ organization uses social media to transform its interactions with customers, employees and partners into mutually satisfying relationships with them and their communities.

answer

Hyper-socail

question

Which of the following describes the meaning of the "sense" activity, in the SEAMS dynamic process?

answer

Finding and relating to the communities that are important to a person

question

Social media information systems can foster hyper-social organizations in all the following ways, EXCEPT ___________.

answer

Allowing the organization to publish purely advertising information

question

Which of the following observations is true about social capital?

answer

Most organizations today ignore the value of entity assets and simply try to connect to more people with relationships

question

The first step and hyper-social organization should take is to develop and publicize a(n) ________ policy.

answer

Social media

question

The major sources of problems with user-generated content on social media sites, include all of the following EXCEPT __________.

answer

Government cover-ups

question

Building a personal brand on social media involves all of the following, EXCEPT __________.

answer

Engaging in self-promotion

question

The effect of social media on organizations and the workplace over the next ten years will likely result in following changes, EXCEPT _________.

answer

Organizations will lose control of their employees regarding how they use social media

question

What is social capital?

answer

It is trusting relationships that allow people to support one another.

question

How does social capital improve the quality of life?

answer

Trusting relationships add opportunities and possibilities in our lives.

question

Which of the following illustrates the use of social capital?

answer

Roger telephones several friends to ask if they know someone who can help with a plumbing problem

question

The members of a local philanthropic group meet to discuss identifying a new financial advisor for the organization. This is an example of using __________ to facilitate a business relationship.

answer

social capital

question

Which of the following is a benefit of social capital?

answer

It provides opportunities to find and work with people in different social networks.

question

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge. True or False

answer

False

question

The functions of a data warehouse are to do all of the following except ________.

answer

Filter data

question

Operational data can have many problems that make it unsuitable for data mining. Among the following, which is NOT a data problem in operational data that creates issues for data mining?

answer

Data is highly integrated

question

All Road Parts used a BI system to find candidate parts for the sale of the 3D parts designs by using all of the following criteria, except __________.

answer

By finding parts ordered in large quantities

question

Which of the following is not a primary activity in the BI process?

answer

Tracking the access and use of the data mining results

question

Expert systems

answer

work in vey limited domains

question

An OLAP report has measures and dimensions. Which of the following is an example of a dimension?

answer

Purchase date

question

RFM analysis ranks customers by considering the recency, frequency, and ________ of their orders.

answer

Dollar amount

question

Among the following, what is the best way to distinguish between reporting tools and data-mining tools?

answer

Complexity of techniques used

question

Which of the following statements is NOT true about data brokers or data aggregators?

answer

Data brokers cannot reliably infer ethnicity from consumer behavior data.

question

Goal-seeking analysis attempts to find the value of the inputs necessary to achieve a desired level of output. True or False

answer

True

question

Executive dashboards provide support primarily to analytical, quantitative types of decisions. True or False

answer

False

question

Among the following statements, which one is NOT applicable to BigData?

answer

BigData can be processed with traditional techniques

question

________ involves searching for patterns and relationships among data.

answer

Data minig

question

__________ analysis is a way of analyzing and ranking customers according to their purchasing patterns.

answer

RFM

question

A BI system enabled Target to identify customers who might be pregnant by _______.

answer

Their purchasing patterns of lotions and vitamins.

question

A geographic information system is a decision support designed specifically to work with spatial information. True or False

answer

True

question

Which of the following is true of unsupervised data mining?

answer

Analysts do not create a model before running the analysis.

question

When All Road acquired data for its BI system from its operational database, it used all of the following conditions, except __________.

answer

Only select items with a unit price of more than $100.

question

Which of the following is NOT a way in which the PRIDE systems can be used?

answer

Creating feedback

question

In the implementation phase of the decision making process, managers set criteria for the evaluation of alternative potential solutions.True or False

answer

False

question

Technology that consists of computer-based systems that attempt to emulate human behavior called:

answer

AI technology

question

An RFM score of _________ probably mans this customer has taken their business elsewhere and s most likely not worth spending too many marketing resources on.

answer

555

question

With the help of technology, the number of alternatives to be considered in decisions today is decreasing. True or False

answer

False

question

Hardware an software that attempts to emulate the processing patterns of the biological brain best describes

answer

a neural network

question

________ reports enable users to drill down to view increasingly detailed levels of the data.

answer

OLAP

question

Data warehouses do not include data that are purchased from the outside sources.True or False

answer

False

question

Among the different types of social media to manage and deliver organizational knowledge, the tool NOT in use for problem solving is __________.

answer

Blogs

question

Which of the following statements is NOT true about business intelligence (BI) systems?

answer

BI systems support only decision-making activities.

question

Which of the following is an example of a supervised data-mining technique?

answer

Regression analysis

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