question

maquiladoras

answer

Mexican factories located along the U.S. Mexican border that receive preferential tariff treatment

question

World trade organization

answer

an international organization that promotes world trade by lowering barriers to the free flow of goods across borders

question

North American Free Trade Agreement

answer

a free trade agreement between Canada, Mexico, and the US

question

European Union

answer

a European trade group that has 27 member states

question

Mission

answer

the purpose or rationale for an organization's existance

question

Strategy

answer

how an organization expects to achieve its missions and goals

question

competitive advantage

answer

the creation of a unique advantage over competitors

question

differentiation

answer

distinguishing the offerings of an organization in a way that the customer perceives as adding value

question

experience differentiation

answer

engaging a customer with a product through imaginative use of the five senses, so the customer "experiences" the product

question

low-cost leadership

answer

achieving maximum value, as perceived by the customer

question

Response

answer

a set of values related to rapid, flexible, and reliable performance

question

resource view

answer

method managers use to evaluate the resources at their disposal and manage or alter them to achieve a competitive advantage

question

value-chain analysis

answer

a way to identify those elements in the product/service chain that uniquely add value

question

five forces model

answer

a method of analyzing the five forces in the competitive environment

question

SWOT analysis

answer

a method of determining internal strengths and weaknesses and external opportunities and threats

question

Key Success Factor (KSFs)

answer

activities or factors that are key to achieving competitive advantage

question

Core competencies

answer

a set of skills, talents, and capabilities in which a firm is particularly strong

question

activity map

answer

a graphical link of competitive advantage, KSFs, and supporting activities

question

outsourcing

answer

transferring a firm's activities that had traditionally been internal to external suppliers

question

theory of comparative advantage

answer

a theory which states that countries benefit from specializing in (and exporting) goods and services in which they have relative advantage, and they benefit from importing goods and services in which they have a relative disadvantage

question

international business

answer

a business that engages in cross-border transactions

question

Multinational corporation (MNC)

answer

a firm that has extensive involvement in international business, owning or controlling facilities in more than one country

question

international strategy

answer

a strategy in which global markets re penetrated using exports and licenses

question

multi-domestic strategy

answer

a strategy in which operating decisions are decentralized to each country to enhance local responsiveness

question

global strategy

answer

a strategy in which operating decisions are centralized and headquarters coordinates the standardization and learning between facilities

question

transnational strategy

answer

a strategy that combines the benefits of global-scale efficiencies with the benefits of local responsiveness

question

which of the following international operations strategies involves a high degree of centralization?

answer

global

question

impacts changes in laptop computer design that builds in wireless technology might have on OM strategy

answer

new human resource skills inventory needs to be revised capital investment is added for new equipment or processes

question

impacts technology innovation in the manufacturing process might have on OM strategy

answer

new human resource skills quality standards need o be revised inventory needs to be adjusted

question

What is the difference between a multinational corporation and an international business?

answer

For the multinational firm, the business done outside the country is especially significant

question

The stated purposed of NAFTA is to

answer

phase out all trade and tariff barriers among Canada, Mexico and the U.s

question

what are the reasons why domestic business operations decide to change to some form of international operation?

answer

improve operations improve products improve the supply chain

question

A strategy is

answer

an action plan to achieve a mission

question

what is the purpose or rationale for an organizations existence?

answer

mission

question

example of differentiation

answer

Hunter fan as its a premier maker of quality ceiling fans that lower heating and cooling costs for its customers

question

example of cost leadership

answer

wal mart, as it has the low overhead and huge buying power to pressure its suppliers into concessions

question

example of response

answer

johnson electric, as it competes on speed - speed design, productivity , and delivery

question

competing on differentiation is

answer

concerned with uniqueness

question

IS NOT one of the 10 strategic OM decisions listed in the text

answer

finance/accounting ---- this is a primary function to an organization

question

which is an OM strategy / issue during the growth stage of the product life cycle?

answer

forecasting critical shift towards product focus enhance distribution

question

SWOT analysis refers to

answer

strengths opportunities weaknesses threats

question

Advantages of outsourcing

answer

accessing outside technology gaining outside expertise cost savings

question

An international business is a firm that

answer

engages in international trade or investment

question

which of the following international operations strategies uses decentralized authority with substantial autonomy at each business?

answer

multidomestic

question

globalization strategies could simplify the operations managers job T>F

answer

True

question

3 strategic approaches =

answer

differentiation response cost leadership

question

What is a graphical link of competitive advantage, KSF's , and supporting activities?

answer

activity map

question

the creation of a unique advantage over competitors is referred to as

answer

competitive advantage

question

what is an international strategy that involves a high degree of centralization?

answer

global

question

a method managers use to evaluate the resources at their disposal and mange or alter them to achieve competitive advantage is referred to as

answer

resources view

question

DISADVANTAGES of outsourcing

answer

negative impact on employees loss of control risks may not manifest themselves for years

question

the OM strategy issues during the introduction stage of the product life cycle

answer

frequent product and process design changes limited models high production costs

question

competing on cost is

answer

achieving maximum value as perceived by the customer

question

A strategy is established prior to establishing a mission the purpose for which an organization is established an action plan to achieve a mission a functional area of the firm

answer

an action plan to achieve a mission

question

Which of the following is NOT one of the three strategic approaches to competitive advantage? cost leadership differentiation response innovation

answer

innovation

question

Which of the following is the purpose of rationale for an organizations existence? articles of incorporation strategy charter mission

answer

mission

question

Which of the following is NOT one of the 10 strategic OM decisions listed in the text? location layout quality finance/accounting

answer

finance/accounting

question

Which of the following is NOT an OM strategy/issue during the introduction stage of the product life cycle? frequent product and process design changes high production costs limited models long production runs

answer

long production runs

question

Which of the following is NOT an OM strategy/issue during the growth stage of the product life cycle? reduce capacity shift towards product focus forecasting critical enhance distribution

answer

reduce capacity

question

A method managers use to evaluate the resources at their disposal and manage or alter them to achieve competitive advantage is referred as resources view competitive advantage value chain analysis five forces analysis

answer

resources view

question

What impacts the maturing of a product might have on OM strategy below purchasing needs to be revised product changes decrease cost cutting is instituted capital investment is added for new equipment or processes optimum capacity may be achieved new human resources skills

answer

product changes decrease cost cutting is instituted optimum capacity may be achieved longer production runs are used optimum capacity may be achieved design compromises are instituted

question

what impacts technology innovation in the manufacturing process might have on OM strategy quality standards need to be revised product design needs to be revised labor skills decrease cost cutting instituted inventory needs to be revised manufacturing process stabalizes

answer

quality standards need to be revised product design needs to be revised inventory needs to be revised product designs needs to be revised purchasing needs to be revised inventory needs to be revised

question

which impacts in laptop computer design that bulds in wireless technology might have on OM strategy manufacturing process stabalizes product changes decrease purchasing needs to be revised longer production runs are used inventory needs to be revised maintenance procedures need to be revised

answer

purchasing needs to be revised inventory needs to be revised maintenance procedures need to be revised

question

correct impacts that major increases in oil prices might have on OM strategy for the energy inefficient company, change in competitive position for a producer with high energy costs change in the competitive position for the energy inefficient company , change in the cost structure , result in higher selling prices for a producer with high energy costs, change in the cost structure, result in higher selling prices

answer

for the energy inefficient company, change in competitive position for a producer with high energy costs, change in the cost structure, result in higher selling prices

question

what impacts the OM strategy if there are correct impacts on water and air quality legislation difficulty in using the specific technologies increasing production cost closing of numerous plants including paper mills and steel mills difficulty in predicting both the cost of production and the market demand

answer

difficulty in using the specific technologies increasing production cost closing of numerous plants including paper mills and steel mills

question

what impacts that fewer young prospectie employees entering the labor market might have on OM strategy high unemployment rates tighter job market change in the income of employees in the lower pay classifications added capital investment for new equipment or processes

answer

tighter job market

question

impacts that inflation versus stable prices have on OM change in the income of employees in the lower pay classifications the manufacturing process stabilizes OM function focuses more on standardization difficulty in predicting both the cost of production and the market demand

answer

difficulty in predicting both the cost of production and the market demand

question

impacts legislation moving health insurance from a pretax benefit to taxable income change in the income of employees in the lower pay classifications increase in the take home pay of employees by the amount of the taxes operations managers get pressure to in crease wages of employees in the lower pay classifications decrease in the take home pay of employees by the amount of taxes

answer

change in the income of employees in the lower pay classifications operations managers get pressure to in crease wages of employees in the lower pay classifications decrease in the take home pay of employees by the amount of taxes

question

SWOT analysis refers to strengths , opponents , weaknesses, and threats support opponents weaknesses and threats strengths , opportunities , weaknesses, and threats

answer

strengths , opportunities , weaknesses, and threats

question

What is a graphical link of competitive advantage , KSF's , and supporting activities

answer

activity map

question

A set of skills , talents, and capabilities in which a firm is particularly strong is referred to as core competencies differentiation key success factors experience differentiation

answer

core competencies

question

Which of the following is the core competence for Honda? product flexibility gas powered engines sustainable design advertising

answer

gas powered engines

question

Parent company of ARROW SHIRTS AND COUNTRY

answer

bidermann International france

question

Parent company of Braun Household Appliences

answer

Proctor and Gamble U.S

question

Parent company of Volvo autos

answer

Geely china

question

Parent company of Firestone Tires

answer

bridgestone japan

question

godiva chocolate

answer

campbell soup u.s

question

haagen dazs ice cream

answer

nestle switzerland

question

jaguar autos

answer

tata india

question

MGM movies

answer

credit lyonnais France

question

lamborghini Autos

answer

volkswagen germany

question

good rich tires

answer

michelin france

question

alpo pet foods

answer

nestle switzerland

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