question

True

answer

Some of the operations-related activities of Hard Rock Cafe include designing meals and analyzing them for ingredient cost and labor requirements

question

False

answer

The production process at Hard Rock Cafe is limited to meal preparation and serving customers

question

True

answer

All organizations, including service firms such as banks and hospitals, have a good production function.

question

True

answer

Operations management is the set of activities that create value in the form of goods and services by transforming inputs to outputs.

question

True

answer

An example of a "hidden" production function is money transfers at banks.

question

True

answer

One reason to study operations management is to learn how people organize themselves for productive enterprise

question

True

answer

The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.

question

False

answer

"How much inventory of this item should we have?" is within the critical decision area of managing quality.

question

False

answer

In order to have a career in operations management, one must have a degree in statistics or quantitative methods.

question

False

answer

Henry Ford is known as the Father of Scientific Management

question

False

answer

Shewhart's contributions to operations management came during the Scientific Management Era.

question

True

answer

Students wanting to pursue a career in operations management will find multidisciplinary knowledge beneficial.

question

False

answer

Customer interaction is often high for manufacturing processes, but low for services.

question

True

answer

Productivity is more difficult to improve in the service sector

question

False

answer

Manufacturing now constitutes the largest economic sector in postindustrial societies.

question

True

answer

In the past half-century, the number of people employed in manufacturing has more or less held steady, but each manufacturing employee is manufacturing about 20 times as much.

question

False

answer

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

question

False

answer

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

question

False

answer

Measuring the impact of a capital acquisition on productivity is an example of multi-factor productivity.

question

True

answer

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

question

All of the above

answer

At Hard Rock Cafe, tasks that reflect operations or operations management include: a. designing meals b. testing meals (recipes) c. analyzing meals for the cost of ingredients d. preparing employee schedules e. all of the above

question

Preparing employee Schedules

answer

An operations task performed at Hard Rock Cafe is a. borrowing funds to build a new restaurant b. advertising changes in the restaurant menu c. calculating restaurant profit and loss d. preparing employee schedules

question

To all firms, whether manufacturing and service

answer

Operations management is applicable a. mostly to the service sector b. to services exclusively c. mostly to the manufacturing sector d. to all firms, whether manufacturing and service e. to the manufacturing sector exclusively

question

Marketing, Operations, and finance/accounting

answer

Which of the following are the primary functions of all organizations? a. operations, marketing, and human resources b. marketing, human resources, and finance/accounting c. sales, quality control, and operations d. marketing, operations, and finance/accounting e. research and development, finance/accounting, and purchasing

question

Finance/accounting function

answer

Budgeting, paying the bills, and collection of funds are activities associated with the a. management function b. control function c. finance/accounting function d. production/operations function e. staffing function

question

Advertising and promotion

answer

Which of the following would not be an operations function in a fast-food restaurant? a. advertising and promotion b. designing the layout of the facility c. maintaining equipment d. making hamburgers and fries e. purchasing ingredients

question

Generating the demand for the organization's products or services

answer

The marketing function's main concern is with a. producing goods or providing services b. procuring materials, supplies, and equipment c. building and maintaining a positive image d. generating the demand for the organization's products or services e. securing monetary resources

question

Learning about a costly part of the enterprise

answer

Reasons to study Operations Management Include a. studying why people organize themselves for free enterprise b. knowing how goods and services are consumed c. understanding what human resource managers do d. learning about a costly part of the enterprise e. all of the above

question

All of the above

answer

Reasons to study Operations management include learning about a. why people organize themselves for productive enterprise b. how goods and services are produced c. what operations managers do d. a costly part of the enterprise e. all of the above

question

Plan, organize, staff, lead, and control

answer

The five elements in the management process are

question

20%

answer

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

question

Pricing

answer

Which of the following is not an element of the management process? a. controlling b. leading c. planning d. pricing e. staffing

question

The identification of customers' wants and needs

answer

An operations manager is not likely to be involved in a. the design of goods and services to satisfy customers' wants and needs b. the quality of goods and services to satisfy customers' wants and needs c. the identification of customers' wants and needs d. work scheduling to meet the due dates promised to customers e. maintenance schedules

question

Financial Analysis

answer

All of the following decisions fall within the scope of operations management except for a. financial analysis b. design of goods and processes c. location of facilities d. managing quality e. All of the above fall within the scope of operations management.

question

All of the Above

answer

The Ten Critical Decisions of Operations Management include a. Layout strategy b. Maintenance c. Process and capacity design d. Managing quality e. all of the above

question

Mass Customization

answer

Which of the following is not one of The Ten Critical Decisions of Operations Management? a. Layout strategy b. Maintenance c. Process and capacity design d. Mass customization e. Supply chain management

question

Process and capacity design

answer

The Ten Critical Decisions of Operations Management include a. Finance/accounting b. Advertising c. Process and capacity design d. Pricing e. all of the above

question

Statistical Quality Control

answer

Walter Shewhart is listed among the important people of operations management because of his contributions to a. assembly line production b. measuring the productivity in the service sector c. just-in-time inventory methods d. statistical quality control e. all of the above

question

1920s; statistical sampling

answer

Walter Shewhart, in the _____, provided the foundations for ______ in operations management.

question

Nineteenth century; interchangeable parts

answer

Eli Whitney, in the _____, provided the foundations for ______ in operations management.

question

Eli Whitney

answer

The person most responsible for popularizing interchangeable parts in manufacturing was

question

Frederick W. Taylor

answer

The "Father of Scientific Management" is

question

Assembly line operations

answer

Henry Ford is noted for his contributions to

question

W. Edwards Deming

answer

Who among the following is associated with contributions to quality control in operations management? a. Charles Babbage b. Henry Ford c. Frank Gilbreth d. W. Edwards Deming e. Henri Fayol

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