IS290 – Chapter 12

Flashcard maker : Lily Taylor
What is core ERP component?
traditional components included most ERP systems and they primarily focus on internal operations
What is extended ERP component?
extra components that meet the organizational needs not covered by the core components and primarily focus on internal operations
What are the 3 most common ERP components?
accounting and finance, production and materials management, and human resource
What is business intelligence?
describes information that people use to support their decision-making efforts
What is customer relationship management?
involves managing all aspects of a customer’s relationships with an organization to increase customer loyalty and retention and an organization’s profitability
What is supply chain management?
involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
What is ebusiness?
means conducting business on the internet, not only buying and selling, but also serving customers and collaborating with business partners
What are the components to ebusiness?
elogistics and eprocurement
What is elogistics?
manages the transportation and storage of goods
What is eprocurement?
the business-to-business purchase and sale of supplies and services over the internet
Which applications are employees most likely to use?
SCM, CRM, and ERP
Who are the primary users of ERP systems?
accounting, finance, logistics, and production
What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?
middleware
Which application’s primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
SCM
Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
CRM
Which application’s primary business benefits include sales forecasts, sales strategies, and marketing campaigns?
CRM
What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
enterprise application integration middleware
Who are the primary users of SCM systems?
customers, resellers, partners, suppliers, and distributors
What are the primary business benefits of an ERP system?
forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
Which of the following describes ERP systems?
enable communication, provide a foundation for collaboration, store critical knowledge used to make decisions
Which application’s primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
ERP
What is at the heart of any ERP system?
database

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