IS290 – Chapter 12 – Flashcards
22 test answers
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What is customer relationship management?
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involves managing all aspects of a customer's relationships with an organization to increase customer loyalty and retention and an organization's profitability
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What is supply chain management?
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involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
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What is ebusiness?
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means conducting business on the internet, not only buying and selling, but also serving customers and collaborating with business partners
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What are the components to ebusiness?
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elogistics and eprocurement
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What is elogistics?
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manages the transportation and storage of goods
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What is eprocurement?
answer
the business-to-business purchase and sale of supplies and services over the internet
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Which applications are employees most likely to use?
answer
SCM, CRM, and ERP
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Who are the primary users of ERP systems?
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accounting, finance, logistics, and production
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What are several different types of software that sit in the middle of and provide connectivity between two or more software applications?
answer
middleware
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Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
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SCM
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Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
answer
CRM
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Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?
answer
CRM
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What represents a new approach to middleware by packaging together commonly used functionality, such as providing prebuilt links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
answer
enterprise application integration middleware
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Who are the primary users of SCM systems?
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customers, resellers, partners, suppliers, and distributors
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What are the primary business benefits of an ERP system?
answer
forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
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Which of the following describes ERP systems?
answer
enable communication, provide a foundation for collaboration, store critical knowledge used to make decisions
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Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
answer
ERP
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What is at the heart of any ERP system?
answer
database
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