IS 438 exam #2 part 2 – Flashcards
Unlock all answers in this set
Unlock answersquestion
_____ means that a product can be used as it was intended.
answer
Fitness for use
question
Performing quality assurance is a subprocess of the _____ process of project quality management.
answer
executing
question
_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.
answer
Design of experiments
question
_____ are the system's special characteristics that appeal to users.
answer
Features
question
The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.
answer
six 9s of quality rule
question
_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.
answer
External failure cost
question
According to Herzberg, which of the following is a motivational factor?
answer
Recognition
question
According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.
answer
promotion
question
_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
answer
Coercive power
question
A(n) _____ is a column chart that shows the number of resources assigned to a project over time.
answer
resource histogram
question
The formula to determine the number of communication channels is _____, where n is the number of people involved.
answer
n (n-1)/2
question
The items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members' experiences.
answer
lessons-learned report
question
_____ are a complete set of organized project records that provide an accurate history of the project.
answer
Project archives
question
Risk utility rises at a decreasing rate for a _____ person.
answer
risk-averse
question
_____ involves numerically estimating the effects of risks on project objectives.
answer
Performing quantitative risk analysis
question
A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other.
answer
influence diagram
question
A(n) _______ contract carries the least risk for suppliers.
answer
FP-EPA
question
The ________ is a description of the work required for a procurement.
answer
SOW
question
The process of choosing suppliers or sellers is known as ____.
answer
source selection
question
The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
answer
high interest and high power
