Intro to Management/Hospitality Flashcards
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Primary Responsibilities of the CVB
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Preventing injuries, enforcing rules, recognizing and responding quickly to emergencies, administering first aid and CPR, and informing others when help is needed.
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What is a destination management company?
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Requires the seller to deliver the goods at a particular destination. Risk of Loss passes to the buyer when the goods are tendered to the buyer at the destination.
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CVB
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Convention and Visitors Bureau
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Five Primary Responsibility of the CVB
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encourage groups to hold meetings, assists in preparation, encourage tourist to visit the destination
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What are the stages of event management?
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Researching, design, planning, coordination, evaluation
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What are special events?
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trade shows, conventions, charity balls, fundraisers, fairs festivals, social functions such as weddings and holiday parties
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What is the most widely recognized special event?
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wedding
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The final and most important tool for event planners?
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Evaluation
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Who is responsible for providing the services for a trade shows?
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Companies
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Five type or forms of meetings
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Annual meetings Board, committee, seminars and workshops, professional and technical meetings Corporate meetings, conventions, and expositions Social, military, educational, religious, and fraternal groups (SMERF) Incentive meetings
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What are associations?
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an organized body that exhibits some variety of volunteer leadership structure, which may employ an activity or purpose that the leadership shares in common.
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Five types of associations
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Trade association Professional association Medical and scientific association Religious organizations Government organizations
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What types of events are planned two to five years out?
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Association Events
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Why are sponsors important for a large event?
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sponsors provide money, receive recognition
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To enter in convention management one should have
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communication skills
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Event in which a particular subject is discussed by experts and opinions are gathered?
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symposium
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Who uses the greatest percentage of convention center utilization?
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large hotels
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An assembly for discussion of common concern where experts take different sides
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Forum
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Understanding of Management Skills, conceptual, human and technical
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Conceptual skills enable top managers to view the corporation as a complete entity and understand how it is split into departments to achieve specific goals Interpersonal - Managers need to lead, influence, communicate, supervise, coach, and evaluate employees' performances Technical - Managers need to have the technical skills required to understand and use modern techniques, methods, equipment, and procedures
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Difference between leadership and management
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management: Working in the system React Control risks Enforce organizational rules Seek and then follow direction Control people by pushing them in the right direction Coordinate effort Leadership: Working on the system Create opportunities Seek opportunities Change organizational rules Provide a vision to believe in and strategic alignment Motivate people by satisfying basic human needs Inspire achievement and energize people
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Efficiency and effectiveness are most important for whom?
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management
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Long Range goals are determined by what type of leadership?
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transformational leadership
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Ethics
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A system of moral principles.
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Three management skill areas
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Conceptual, Interpersonal, Technical
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What are the stages of management?
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Planning, organizing, controlling, motivating, communication
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As a leader who is responsible for short term planning
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transactional leaders
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Define Transactional, transformational, traditional leadership
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transactional -Process by which a leader is able to bring about desired actions from others by using certain behaviors, rewards, or incentives Transformational-Eliciting performance above normal expectations Traditional-
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Who manages the work of line employees?
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Frontline managers
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Different models of a leader
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Dr. Martin Luther King, Jr. Herb Kelleher Bill Fisher Richard P. Mayer
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Management is defined as
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"the process of working with and through others to accomplish organizational goals in an efficient and effective way"
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Common traits of a leader, manager, supervisor
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High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power
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Common traits of a leader, manager, supervisor
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High ego strength Strategic thinking ability Orientation towards the future Belief in principles of human behavior Strong connections Politically astute Know how to use power
