question

Research has shown that CMC has had an overall negative effect on interpersonal communication

answer

False

question

The person you believe yourself to be in moments of honesty is called the presenting self

answer

False

question

*The characteristic ways you think and behave across a variety of situations describes your

answer

Personality

question

*A self-fulfilling prophecy is

answer

A prediction which affects the outcome of one's own or another's behavior

question

The tendency to seek and attend to information that conforms to an existing self concept has been labeled

answer

Cognitive conservatism

question

Some of the social needs we strive to fulfill by communicating are

answer

Control and affection

question

Noise in the communication process is

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Any force that interferes with effective communication

question

According to your text, "ego-boosters and busters" are

answer

People or words that influence the self-concept positively or negatively

question

Almost all messages have

answer

Both content and relational dimensions

question

An interpersonal relationship differs from an interpersonal one because

answer

All of the choices are correct

question

The relatively stable set of perceptions you hold of yourself is called your

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Self-concept

question

The communication strategies people use to influence how others view them is the process of

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Identity management

question

The environments that communicators occupy are

answer

Fields of experience that affect how they understand others' behavior

question

The kind of person you believe yourself to be is called the

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Perceived self

question

Identity and communication are related in that we

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Gain an idea of who we are from the way others communicate with us

question

When you pay attention to your behavior in relationships, you are

answer

Self-monitoring

question

According to Chapter One, all of the following are the attributes needed to communicate successfully with people from different cultures except

answer

Friendliness

question

Explain how communication is irreversible

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Essay

question

It is always clear what emotion someone is experiencing if you closely observe his nonverbal behavior

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False

question

Over-expression of emotion may create physiological ailments as much as under-expression of emotion

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True

question

Social rules discourage too much expression of negative emotion, but there are really no social limits to expressing positive emotions

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False

question

*Sympathy is the ability to experience the world from another person's point of view

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False

question

In perceiving others, we usually blame their problems on their personal qualities rather than on factors outside them

answer

True

question

Total empathy is impossible to achieve

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True

question

*When you believe that satisfaction in life is determined by forces beyond your control, you are falling for the fallacy of

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Helplessness

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Self-talk

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All of these choices are correct

question

Which one of the following is a better way of expressing emotion in the statement: You're making me nervous"?

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Say, "I feel nervous when you drive over the speed limit"

question

Two things that distinguish facilitative feelings from deliberative ones are

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intensity and duration

question

Which of the following is an example of falling for the fallacy of causation?

answer

"People at parties make me nervous"

question

*All of the following would be included in a good definition of empathy except

answer

It involves agreeing with the others position.

question

Many of our debilitative feelings come from

answer

all of these choices are correct

question

"My roommate ought to be more understanding." This quote is an example of the fallacy of

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shoulds

question

High affection communicators are

answer

all of these choices

question

*The steps in the perception process are

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selection, organization, interpretation

question

*Empathy is related to perception in that

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empathy is facilitated by trying to perceive things from the other person's point of view

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Using the skill of perception checking will prevent

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inaccurate decoding of messages

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Debilitative emotions

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detract from effective functioning

question

When Lynn got caught speeding, Amy said she should have been more careful; later when Amy got caught speeding, she denied she was driving too fast. This is an example of what tendency in perception?

answer

The self-serving bias

question

"No" is so clear and short that it is one of the few words that is never misinterpreted

answer

False

question

*Nonverbal communication is not as effective at conveying attitudes and feelings

answer

True

question

Women use more indirect and elaborate ways of talking than men do

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True

question

A perfectly worded "I" statement delivered with total sincerity will ensure that the other person will not get defensive

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False

question

"We" language

answer

All of the choices are correct

question

Nonverbally, women ___ more than men

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gesture more

question

When our nonverbal behavior is unintentional

answer

others recognize it and make interpretations based on it

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*A friend told you there was a "good chance" that he would come to your party. When he didn't show up you were upset. The semantic problem you experienced was due to

answer

relative language

question

Proxemics is the study of

answer

the way people and animals use space

question

*Edward T. Hall's Distance Zones are

answer

intimate, personal, social, public

question

The nonverbal term for brief flashed of emotion in the face is

answer

microexpressions

question

*When a speaker uses powerful speech pattern he/she

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may undermine relational goals to accomplish short term goals

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An indicator of deception is

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All of these choices are correct may be indicators of deception

question

Kinesics is the study of

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body position and motion

question

Communication researchers call the process of adapting one's speech style to match that of others

answer

convergence

question

A speaker's willingness to take responsibility for his/hers thoughts or feelings can be indicated by the use of

answer

"I" language

question

Gina looked annoyed when she walked into the classroom and saw megan sitting in the chair she usually sits in. The nonverbal communication Gina is demonstrating is

answer

territoriality

question

Of the following, what is not an element of a complete "I" statement

answer

the other persons intentions

question

When we study semantic rules, we learn that

answer

understanding occurs as a result of users agreeing on the same meanings for words.

question

*In nonverbal communication, studies of leakage deal with

answer

deception signals

question

*Couples are happiest when their levels of openness are roughly equal

answer

True

question

Dialectical tensions arise when a relationship is new and tend to disappear after the first two years

answer

False

question

According to your text, people usually try their best to listen but their effectiveness is limited primarily by biological factors

answer

False

question

Closed questions are not very useful and should be avoided

answer

False

question

Self-disclosure must be frequent to be effective

answer

False

question

All of the following are reasons why it is difficult to listen all the time except

answer

We comprehend words at a slower rate than people speak them

question

All of the following are ineffective listening styles mentioned in the text except

answer

signal listening

question

The residual message is

answer

the part of the message we remember

question

Social exchange theory suggests that we often seek out people who can give us

answer

rewards greater than or equal to the costs we encounter in dealing with them

question

*Interrupting is a form of

answer

stage hogging

question

*Giving only the appearance of being attentive is termed

answer

pseudo-listening

question

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call her listening style in this instance

answer

pseudo-listening

question

Constructive criticism is a kind of listening response that falls into the category termed

answer

judging

question

*The term used to describe messages that people exchange, verbally or nonverbally, about their relationship lead to the

answer

metacommunication

question

Conflicting desires for both intimacy and the lack of it in an interpersonal relationship lead to the

answer

openness-privacy dialectic

question

All of the following are strategies that couples use to keep their relationships satisfying except

answer

constructive criticism

question

To qualify as self-disclosure, a statement must

answer

be intentional, significant, and not otherwise known

question

*According to your text, all of the following are reasons to be somewhat deceitful in relationships except

answer

to empower others

question

Identify a dialectical tension, explain how this tension has affected the relationship and identify/explain the strategy you use to manage the dialectical tension

answer

Essay

question

Collaboration is considered the best single way to resolve a conflict

answer

False

question

Interdependence must exist between two parties in order for a conflict to exist

answer

True

question

What conflict style to choose should be determined by the style you are most comfortable using

answer

False

question

*When coping with criticism, it isnt a good idea to ask what else is wrong because it just brings up too much material to handle at one time

answer

False

question

*Which of the following is an accurate feeling statement

answer

"I feel angry when you laugh at me."

question

The term that describes the quality of a personal relationship is

answer

climate

question

An inconsistency between two conflicting pieces of information about one's self, attitudes, or behavior is called

answer

cognitive dissonance

question

*All of the following are true about conflict, except

answer

people typically have similar conflict styles

question

Communication climates are a function of

answer

the way people feel about one another

question

All of the following are conflict styles that we discussed in class except

answer

equivocating

question

*In order to decide which conflict style you should use, you should consider

answer

All of these answers are correct

question

The text suggested that you may react non-defensively to criticism by

answer

guessing about the specifics of a critic's remarks

question

All of the following describe passive-aggressive behavior except

answer

switching between passivity and aggression

question

According to research defensiveness, when one person in a dyad acts in a defensive manner

answer

a defensive spiral usually results

question

When communicating with a passive-aggressive person, it is best to use any of the following approaches, except,

answer

Asserting control

question

The communication climate in a relationship is determined by the

answer

degree to which each person feels valued

question

Sue and John argue and John storms out of the house. Sue calls John asking for forgiveness. He returns and they reconcile. Soon they fight again with John once again leaving. This is an example of a(n)

answer

conflict ritual

question

Defensiveness is the process of protecting your

answer

presenting self

question

Psychological devices that resolve dissonance by maintaining a positive presenting image called

answer

defensive mechanisms

question

*The "ownership" of a problem almost always belongs to

answer

the person who brings it up

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