question

A global firm's success or failure is increasingly dependent upon ________, which cannot be duplicated.

answer

Human Resources

question

According to the "Best International Human Resource Management Practices Project," which of the following is a skill sought universally in the selection process?

answer

Getting along with other

question

According to research, ________ has been the most frequently cited reason for the failure of expatriate managers who work in foreign subsidiaries of U.S. or European companies.

answer

Inability of the spouse to adjust

question

All of the following are most likely components of an expatriate's total compensation package EXCEPT ________.

answer

Performance based pay

question

Which of the following terms refers to employees who work and live in a foreign country but remain citizens of the country where the employing organization is headquartered?

answer

Expatriates

question

A state of disorientation and anxiety that results from not knowing how to behave in an unfamiliar culture is called ________.

answer

Culture Shock

question

Which of the following is the most likely reason that Japanese expatriates are successful?

answer

All of the above

question

Recruiting managers from Latin America for a position in Brazil is an example of which staffing approach?

answer

Regiocentric

question

The direct cost alone of a failed expatriate assignment is estimated to be ________.

answer

$200,000 - $1.2 million

question

Fred, an American, works as a manager at his firm's headquarters in New York. He recently learned that he has been assigned to manage the firm's subsidiary office in Tokyo and that he will be relocating to Japan within the next six weeks. This is an example of the ________ staffing approach.

answer

Ethnocentric

question

..... is/are the most common reasons given by Mexican workers for absenteeism and for failing to return to work.

answer

Family Reasons

question

...... involves the ability to inspire and influence the thinking, attitudes, and behavior of people anywhere in the world.

answer

Effective Global Leadership

question

Effective human resource management of a company's global cadre ends with....

answer

successful repatriation of the executive into company headquarters

question

In the Middle East, .......plays a major role in all aspects of life, including work

answer

Religion

question

Reverse culture shock occurs primarily because of the difficulty of........

answer

Reintegrating into the organization

question

There are various categories of resources, both people and processes, which IHR managers and others must develop and maintain; in particular it is essential for them to.....

answer

Develop effective global management teams

question

Which of the following is the primary benefit for a firm that carefully manages its expatriates' careers?

answer

retaining managers with global experience and skills

question

Which of the following is true, according to the MOW research study on work centrality?

answer

The Japanese hold work to be very important in their lives

question

As women continue to move up the corporate ladder, the accompanying spouse is often male, estimated at more than ...... percent.

answer

25

question

For most people, the basic meaning of work is tied to .........

answer

Economic Necessity

question

Key managerial positions are filled with people from headquarters, i.e., parent-country nations (PCNs).

answer

Enthnocentric

question

Enthnocentric Advantages

answer

PCN familiarity with company goals products, technology, policies, and procedures. Dealing with inadequate local managerial skills and of maintaining close control

question

Enthnocentric Disadvantages

answer

Lack of opportunities and development for local managers, and poor adaptation and lack of effectiveness of expatriates in foreign countries

question

Often used with a multinational strategy and fills key positions with host country nationals (HCNs). HCNs are local managers hired to fill key positions in their own country

answer

Polycentric

question

Polycentric Advantages

answer

Helps companies to "act local", can be less expensive than using PCNs, and can help stave off problems in sensitive political situations. Achieved by acquiring foreign firms

question

Polycentric Disadvantages

answer

Polycentric approach include difficult coordinating activities and goals between the subsidiary and parent company, conflicting loyalties from local mangers, and headquarters managers do not gain overseas experience.

question

The best managers are recruited from within or outside of the company, regardless of nationality (i.e., third county nationals (TCNs).

answer

Global Staffing

question

Global Staffing Advantages

answer

Providing a greater pool of qualified and willing applicants from which to choose, which can further develop a global executive cadre. TCNs tend to more culturally flexible, bi or multilingual, and viewed as an acceptable compromise between headquarters and local managers. Can be more cost effective to transfer and pay managers form some countries than from others because their pay scale and benefits packages are lower.

question

Global Staffing Disadvantages

answer

Global staffing approach is easier said than done, as there can difficulty in finding high-quality manager who are willing to transfer frequently around the world.

question

Truly becoming global and move away from the concepts of host and home country

answer

Transpatriates

question

Recruiting is done on a regional basis. Approach can produce a mix of PCNs, HCNs, and TCNs depending on the needs of the company or the product strategy.

answer

Regiocentric

question

5 Expatriate Success Factors

answer

1. Job Factor 2. Relational Dimensions 3. Motivational State 4. Family Situation 5. Language Skills

question

Contingency Model of Selection/Training Variable

answer

1. Area Studies 2. Culture Assimilators 3. Language Training 4. Sensitvity Training 5. Field experiences

question

Contributions to expatriate Failure

answer

a. Poor selection b. Poor preparation and planning from entry and reentry transitions of the manager and his or her family. c. Adjustment of spouse d. Insufficient compensation and financial support e. Poor programs for career support and repatriation

question

4 Stages of Culture Shock

answer

1. Honeymoon phase 2. Irritation and Hostility Phase 3. Gradual Adjustment 4. Biculturalism

question

Includes positive attitudes and excitement and may last up to several weeks.

answer

Honeymoon Phase

question

Crisis stage when cultural differences result in problems at home and work. Homesickness, and many expatriates never get past this phase.

answer

Irritation and Hostility Phase

question

Recovery in which the expatriate begins to understand and predict patterns of behavior, use the language, and accepts his or her new life

answer

Gradual Adjustment

question

Expatriate and family members grow to accept and appreciate local people and practices and are able to function effectively in two cultures. Many people never get to this stage, and but operate acceptable at the third stage

answer

Biculturalism

question

Manger is transferred to another part of the country where there are cultural differences The "shock" comes from feeling like an "immigrant" in one's own country.

answer

Subculture Shock

question

Training Techniques to assist overseas assignees

answer

1. Area Studies 2. Culture Assimilators 3. Language Training 4. Sensitivity Training 5. Field Experiences 6. Host-family surrogate

question

Are collections of managers in or from several countries who must rely on group collaboration if each member is to experience optimum success and goal achievement

answer

Global Management Teams

question

Effective human resource management of a company's global cadre does not end with the overseas assignment. It ends with the successful repatriation of the executive into company headquarters.

answer

Preparation, Adaptation, and Repatriation

question

Occurs primarily because of the difficulty of reintegrating into the

answer

Reverse Culture

question

When firms seek the spouses opinion about the international assignment and the expected standard of living When the spouse initiates his or her own perdeparture training

answer

Role of the expatriate spouse

question

The exit transition from the home country, the success fo which will be determined largely by the quality of preparation the expatriate has received The entry transition to the host country, in which successful acculturation will depend largely on monitoring and support The entry transition back to the home country or to a new host country, in which the level fo reverse culture shock and the ease of re-acculturation will depend on previous stages of preparation and support.

answer

Expatriate Retention

question

A mentor program to monitor the expatriate's career path while abroad and upon repatriation The establishment of a special organizational unit for the purposes of career planning and continuing guidance for the expatriate. A system of supplying information and maintaining contact with the expatriate so that he or she may continue to feel a part of the home organization

answer

3 phases of transition for successful socialization to new culture

question

Role of Repatriation in Developing a global management cadre

answer

1. Managerial Skills 2. Tolerance for ambiguity 3. Ability to work with and manage others 4. Learn new technology, local marketing, and competitive information

question

Represent a horizontal networked structure, with people around the world conducting meetings and exchanging information via the internet, enabling the organization to capitalize on 24-hour productivity.

answer

Virtual Transnational Teams

question

Advantages of international teams

answer

Cost savings are frequently offset by their challenges.

question

Disadvantages of international teams

answer

Geographic dispersal, cultural difference, language and communication, and technology.

question

Women are dis-proportionally underrepresented in expatriate assignments Different opportunities for women may reflect the cultural expectations of the host countries

answer

Role of women in international management

question

Japanese women at work statistics

answer

60% of women not employed 8.9% represent women as managerial workers

question

Refers to the process through which managers and workers determine their workplace relationships. The process may be though verbal agreement or through a union's written labor contract, which has been reached through collective bargaining between workers and managers.

answer

Labor Relations

question

The participation of labor in the affairs of the firm, especially as this affects performance and well-being The role and impact of unions in the relationship Specific human resource policies in terms of recruitment, training, and compensation

answer

3 main dimensions of the labor management relationship

question

Cross-cultural Motivation

answer

1. High uncertainty avoidance 2. High Power Distance

question

The Meaning of Work

answer

a. A needed income b. Interest and satisfaction c. Contacts with others d. A way to serve society e. A mean s of keeping occupied f. Status and prestige g. Thai work for work is ngan, which is the same as the word for play

question

Islamic Work Ethic

answer

a. Laziness is a vice b. Dedication to work is a virtue c. Justice and generosity in the workplace are necessary d. Life has no meaning without work e. More leisure time is good for society

question

Motivation in mexica

answer

a. Family is of central importance b. Males - work is its ability to help them fulfill breadwinner c. Motivation occurs through training examples, cooperation, and subtle shaming d. Everyone works together

question

Global Leaders role and environment

answer

a. Involves the ability to inspire and influence the thinking, attitudes, and behavior or people anywhere in the world. b. Representative of the parent firm c. The manager of the local firm d. Resident of the local community e. Citizen of either the host country or of another country f. A member of a profession g. Member of a family

question

Effective leadership varies across cultures People have accepted images of what a leader should be

answer

Cross-Culture Leadership

question

Needs are determined largely by the cultural context of values and attitude in which he or she lives and works. The needs then determine the meaning of work for that employee. That means in that employees life can then lead to the design of a culturally appropriate jbo context and reward system to guide individuals and group employee job behavior to meet mutual goals.

answer

Role culture plays in motivational process

question

5 categories of the reward system in all culture

answer

1. Financial 2. Social Status 3. Job Content 4. Career 5. Professional

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