Indian Business Environment and Infosys Essay Example

model to accurately foresee the nature of their business in the future. This ability to accurately forecast has been instrumental in successfully implementing policies and generating significant returns for the company. The model employed by Infosys is characterized by elements such as profitability, predictability, sustainability, and de-risking. These key elements combined ensure effective achievement of organizational goals with minimal obstacles and in a more efficient manner (Kuemmerle ; Walter 12).

Hence, it is essential for upcoming business organizations to adopt the model used at Infosys as its effectiveness has been demonstrated through their experience, making it a recommended option. The progress and development of Infosys have been gradual and extensive, but they have achieved success by implementing suitable methods and techniques. Initially, Infosys aimed to deliver exceptional services and establish itself as a prominent Indian company without prioritizing profit or revenue generation in their operations.

The company efficiently met the needs of customers, employees, and investors. Its collaboration with a German-based technological company helped it expand globally, in addition to operating in India. The liberal Indian market, availability of cheap skilled labor, and a large number of employees fueled the growth of Infosys. The company utilized the global delivery model to offer services where it made the most value, incurred the least quality, and achieved the highest service quality (Barney et al 35).

Due to affordable labor and inexpensive telecom facilities, Infosys has successfully expanded its market by providing offshore services. The growth of the company is largely driven by consumer satisfaction. Infosys prioritizes delivering high-quality services, resulting in increased consumer trust and market diversification. Additionally, the company heavily invests in its staff through technical or management training

for new employees (Kuemmerle ; Walter 26).

Infosys has implemented the global delivery model to streamline its operations. This model is commonly used by companies in the IT consulting and service industry. At Infosys, the global delivery model involves a team of qualified professionals delivering services worldwide. This approach emphasizes the importance of information flow and communication in business, providing detailed guidelines for global service delivery. By aligning infrastructure and maximizing effectiveness, the model reduces risks involved in customer interactions compared to traditional delivery models (Barney et al 53).

The global delivery model is characterized by avoiding risky undertakings, using economical resources, conducting business activities in profitable locations, and focusing on tasks that make economic sense. Infosys has embraced this model and gained a competitive advantage over other companies using traditional delivery methods. As a globally recognized company, Infosys can understand evolving consumer demands and employ rapidly changing technology to meet their needs. This trust has resulted in significant profits for the company.

Due to its diverse global connection, the company can acquire resources at a reduced cost. This enables it to offer services at an optimal price, attracting more clients compared to other models. The company's ability to provide products around the clock and across different locations also contributes to higher returns compared to operating from a single location. Infosys' efficient multitasking gives it an advantage over other companies. With their emphasis on strictness and accuracy, the firm consistently delivers high-quality services, enhancing its reputation. The adoption of the global delivery model is anticipated to improve with advancements in technology, infrastructure, education systems, and business environment, resulting in a positive impact on the organization's returns. It should

be noted that Infosys has strong roots in India, leading to a significant number of Indian employees holding technical and management positions (Kuemmerle & Walter 22).

Infosys faces both internal and external challenges worldwide, especially in the United States. These challenges have necessitated changes, operational improvements, reputation enhancement, and fair business practices. One notable challenge includes allegations of Visa fraud against Infosys. Instead of work visas, visitor visas were allegedly used by the company, leading to a lawsuit filed by a US employee against them (Barney et al 65).

Language bias has been a significant topic of discussion at Infosys, with many members of the management team communicating in Hindi. This poses challenges for employees and clients in the United States. The investigations by the United States government into Infosys' operations revealed that employees from South California were laid off and their positions given to Indian citizens. In order to succeed in a competitive business landscape, it is crucial to eliminate any elements that exclude certain groups. Racism and non-compliance with government policies have no place in the business world. To thrive in today's business environment, hiring a team of experts who stay updated with current technological advancements is essential.

Constant review of the models used is necessary to efficiently meet the client's needs. The management team should take measures to integrate different groups in the organization and ensure no groups are eliminated. Infosys should employ enough staff and resources to gather feedback from clients, investors, and shareholders for wise investment decisions and delivering the required services. With support from parties of goodwill, the firm can command a significant share of the market and achieve satisfactory returns. Additionally,

it is crucial for the company to strictly adhere to foreign governments' guidelines and policies in order to gain trust from foreign clients and expand their geographical reach.

The company must strive to offer superior services in comparison to other similar companies in order to compete effectively and gain an edge over rivals. It is crucial to abandon traditional methods of running business operations and adopt automation to keep up with the technological advancements of the current era.

Work Cited.

• Barney, Matt, and Murthy N. R. Narayana. Leadership @ Infosys. , 2010. Print.
• Kuemmerle, Walter. Infosys: Financing an Indian Software Start-Up. Boston, MA: Harvard Business School Pub, 2004. Print.