Human Relations Chapter 1 – Flashcards
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People skills are usually described as having which of the following abilities?
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Good interaction with people and thinking skills.
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Studies have shown that the primary reason people fail at their jobs is that
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They lack desirable personal qualities and problem-solving skills.
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The study of human relations broadly analyzes
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Human behavior, prevention strategies, resolution of behavioral problems, and self-development.
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Organizations that address conditions in employees' personal lives and offer programs in total personal development discover
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Increased worker commitment and efficiency.
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One reason that the importance of interpersonal relations in business is increasing is
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organizations; increasing customer service orientation.
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Peter's workplace contains a gym and on-grounds day care service. The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget. Peter's employer demonstrates an appreciation for developing
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the total person.
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The increase in workplace incivility particularly threatens which of the essentials of good interpersonal relations?
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Teamwork and group relations.
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Many companies are improving interpersonal relations by
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organizing their workers into teams in which each employee plays a part.
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Individuals can achieve greater satisfaction from their careers and personal lives when they successfully manage
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Their relationship with themselves, and their one-to-one relationships.
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In Whole Foods Market, the organization and employees value their customers and consistently strive to provide service that "satisfies and delights." In return, employees' efforts are valued and their results are rewarded. In this example, work behavior is influenced by
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Organizational culture.
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From an interpersonal relation perspective, major forces that influence work behavior include
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the organizational culture, supervisory-management personnel, and group cohesiveness.
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Christine is a manager at a consumer electronics retailer. She often works 12-15 hour days and pushes herself and the employees she oversees to work towards perfection. They feel that in order to succeed, they must adopt the same work behaviors, despite feeling stressed and burnt out. Work behavior of the employees is most influenced by
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supervisory-management personnel.
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The Industrial Revolution had a profound effect on
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the role of the worker
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Frederick Taylor's scientific management theory basically argued that
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Productivity could be improved by breaking jobs into specialized tasks and reducing the number of motions and time-wasting efforts involved.
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Over time, efforts to improve productivity in the workplace have
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Reflected a shift in values and concerns, from things to people.
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The Hawthorne studies contributed to the development of interpersonal relations through the discovery
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of the informal organization network that exists among workers.
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Self-disclosure is considered a major theme of interpersonal relations because
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the ability to express anger is the best way to resolve conflicts.
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The major theme of interpersonal relations that deals with an individual's understanding of how his/her behavior affects other is
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self-awareness.
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In general, the means by which we come to an understanding of ourselves and others is
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Communication.
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When the degree of ________ in a company is low, the flow of information declines as a result.
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Trust
