HRM Chapter 11 Vocab – Flashcards
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The process of dealing with individuals in a company who are represented by a union is called: a. labor relations b. benchmarking c. total quality management d. management by objectives e. negotiated contracting
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a. labor relations
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___ is the process by which managers and union representatives negotiate the terms and conditions of employment a. benchmarking b. total quality management c. negotiated contracting d. management by objectives e. collective bargaining
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e. collective bargaining
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Which of the following acts required management to bargain with labor unions in good faith? a. Taft-Hartley b. Wagner Act c. Landrum-Griffin Act d. Sherman Act e. Union Shop Act
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b. Wagner Act
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Which of the following acts required labor unions to bargain with management in good faith? a. Taft-Hartley Act b. Wagner Act c. Landrum-Griffin Act d. Sherman Act e. Union Shop Act
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a. Taft-Hartley Act
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The American Federation of Labor focused on what types of work? a. blue-collar jobs b. craft-based jobs c. professional-level jobs d. secretarial jobs e. white-collar jobs
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b. craft-based jobs
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The Taft-Hartley Act of 1947 outlawed a. union memberships b. collective bargaining c. union shops d. union stewards e. union negotiations of working conditions
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c. union shops
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Which of the following is NOT a mandatory subject of collective bargaining? a. wages b. no-strike clauses c. pension benefits d. health benefits e. working hours
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b. no-strike clauses
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Which of the following is the term given to items such as wages, working hours, and benefits? a. mandatory items b. permissive items c. negotiated items d. price-point items e. strike items
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a. mandatory items
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One difference between mediation and arbitration is that a. arbitration occurs in a court of law; mediation does not b. arbitration is compulsory; mediation is not c. the recommendation of the arbitrator is binding; the recommendation of the mediator is not d. mediation is compulsory; arbitration is not e. the recommendation of the mediator is binding; the recommendation of the arbitrator is not
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c. the recommendation of the arbitrator is binding; the recommendation of the mediator is not
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____ items may be included in the collective bargaining if both parties agree a. mandatory b. oblique c. permissive d. progressive e. regressive
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c. permissive
