question

One of the first factors that increased the importance of human resource management was

answer

the 1964 civil rights act

question

the human resource function in organizations today

answer

has grown into the role of strategic partner

question

A large computer chip manufacturer has just hired another firm to perform its applicant background checks. Which of the following is likely part of this process?

answer

outsourcing

question

A small restaurant is concerned about increasing worker productivity and tries to better structure its jobs to maximize output and service delivery. The restaurant is likely using some of the principles discussed in

answer

scientific management

question

Early research determining that individual and group behavior was important to organizations involved the

answer

Hawthorne Studies

question

The basic notion of the human relations movement was that

answer

satisfies employees would work harder for the company

question

In the 1930s and 1940s, units within a company that dealt with employees' behavioral challenges and issues were called

answer

personnel departments

question

During the 1950s and 1960s, all of the following developed within the field of human resource management EXCEPT

answer

the human resource management function was recognized as being critically important to organizational success.

question

The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on all of the following EXCEPT

answer

age

question

include all individuals who gain knowledge and utilize the information effectively to enhance the organization.

answer

knowledge workers

question

A human resource management system integrates which of the following functions?

answer

finance, operations, marketing, other fundamental organizational functions **all the above

question

All of the following researchers contributed to the early growth of the human resource function EXCEPT:

answer

Thomas Edison

question

Which of the following is NOT one of the four basic goals of the human resource management function as discussed in the text?

answer

helping the global economy

question

Which of the following activities MOST directly relates to the basic HRM goal of facilitating organizational competitiveness?

answer

Developing a strategic perspective to human resource management that satisfies goals and objectives

question

Genevieve, a human resource staff member, has the task of investigating employee complaints about civil rights violations at work. Which of the goals of HR management is Genevieve working on?

answer

complying with legal and social obligations

question

Adam is a project manager in the human resources department of Intel, the U.S. semiconductor manufacturer. Adam says, "I work on issues ranging from dependent care to work/life benefits. I work with employees to better understand their needs and to help design programs for them." Which of the fundamental goals of HR management is Adam working on?

answer

Promoting individual growth and development

question

Which of the following would typically be considered a staff, rather than a line, manager?

answer

Human resource manager

question

HR activities are typically carried out by

answer

both line and staff managers

question

The goals of human resource management typically include all of the following activities EXCEPT

answer

overseeing financial reporting as part of the Sarbanes-Oxley Act.

question

The managers who are directly involved in creating goods and service are known as

answer

chief executive managers

question

Who would typically have responsibility for carrying out human resource activities in a small, independent business?

answer

owner or general manager

question

Which of the following is NOT a specific requirement for being a successful human resource manager?

answer

A degree in human resource management

question

A ____ involves the set of expectations about the exchanges that occur between employees and employers

answer

psychological contract

question

A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as:

answer

outsourcing

question

As the human resource field becomes more professional, more HR managers are acquiring the Human Resource Certification Institute (HRCI) credential. Which organization was instrumental in establishing that credential?

answer

The Society for Human Resource Management (SHRM)

question

The modern term used to describe the management of people is

answer

human resource management

question

Both the military and its suppliers became more interested person-job matching during

answer

WW2

question

The HRCI offers several certifications, including all of the following EXCEPT the

answer

UPHR

question

The widespread use of ____ has affected how HR systems are delivered.

answer

electronic technology

question

Following the requirements of the American Disabilities Act falls under which particular goals of HR?

answer

complying with legal and social obligations.

question

Utility analysis attempts to measure the effectiveness of different HR approaches.

answer

true

question

In order to take the PHR, SPHR, or GPHR certification exams, an individual must have at least 10 years of professional experience.

answer

false

question

Designing jobs that are more challenging and satisfying is part of a company's HR compliance with legal obligations.

answer

false

question

Scientists and lawyers are considered to be knowledge workers.

answer

true

question

The widespread use of the Internet has affected the basic approach to how human resources are managed.

answer

false

question

Theory X and Theory Y were principles developed by Elton Mayo.

answer

false

question

Scientific management focused on increasing efficiency and productivity

answer

true

question

Outsourcing has caused a dramatic increase in the size of HR departments.

answer

false

question

The human resource function in organizations today is viewed as a key activity that can enhance the bottom line.

answer

true

question

The realization that human resource management was an important field was spearheaded by the passing of the Rollins-Robinson Act.

answer

false

question

The Privacy Act of 1974 applies directly to ____ employees.

answer

federal

question

The basic premise of OSHA is that each employer must provide a workplace that is safe for employees, which is known as the

answer

general duty by clause

question

The ____ established the workweek in the United States as 40 hours per week.

answer

FLSA

question

The Vietnam Era Veterans' Readjustment Act of 1974 is directed primary at:

answer

both federal contractors and federal subcontractors

question

Executive Order 11246 requires that federal contractors receiving more than ____ must have affirmative action plans.

answer

50,000

question

Which of the following would be the LEAST likely to be involved when an organization evaluates its legal compliance with human resource management regulations?

answer

line workers

question

Alpha-Beta Company closed a plant and laid off 100 workers, who each made $100 per day in pay and benefits. The closing was announced by company managers on April 1 and took place 30 days later. Under the provisions of the Worker Adjustment and Retraining Act of 1988 (WARN), Alpha-Beta must pay a penalty of

answer

300,000

question

The law that prohibits employers from collecting genetic information about their employees is called the:

answer

Genetic Information Nondiscrimination Act

question

The Privacy Act of 1974 ensures that

answer

federal employees can review their personnel files for accuracy.

question

The Drug-Free Workplace Act of 1988 was passed to

answer

reduce the use of illegal drugs in the workplace.

question

The Occupational Safety and Health Act

answer

provides for criminal penalties for willful violations of the act.

question

Employees at Borders Bookstore in Ann Arbor, Michigan, recently held a strike to force their employer to negotiate a labor contract. Borders' employees were given the right to do this by the

answer

National Labor Relations Act.

question

____ was passed to protect employee safety.

answer

OSHA

question

Which labor law was passed to regulate union actions and internal affairs related to employee representation, shifting some power away from unions?

answer

Taft-Hartley Act

question

____ was passed to protect employee pensions benefits.

answer

ERISA

question

Titleist makes most of the golf clubs it sells to U.S. buyers in China, where the average hourly wage is

answer

is NOT in violation of the act, because the FLSA applies only to workers in the United States.

question

The Fair Labor Standards Act legislates such issues as:

answer

child labor

question

The American with Disabilities Act requires companies to

answer

make reasonable accommodations for disabled individuals.

question

The Vocational Rehabilitation Act of 1973 requires that that federal contractors receiving more than ____ must have affirmative action plans for persons who have disabilities.

answer

2500

question

The Family Medical Leave Act requires employers to provide which of the following for employees under certain emergency circumstances?

answer

Up to 12 weeks of unpaid leave

question

Which of the following would probably NOT be covered by the Americans with Disabilities Act?

answer

A person with poor vision that is correctable with glasses

question

The Age Discrimination in Employment Act prohibits discrimination with respect to age of employees or applicants

answer

40 and over

question

Executive Order 11478 requires that federal contractors receiving more than ____ must have affirmative action plans.

answer

10,000

question

Quid pro quo sexual harassment typically involves

answer

sexual favors in return for something of value.

question

The most noteworthy factors used to characterize a protected class include

answer

a. disability status. b. religion. c. national origin. d. gender. e. all of these.

question

One method for establishing whether disparate impact exists in a company's hiring practices involves

answer

geographic camparisions

question

A local office supply business routinely hires younger workers for stock staff over older applicants because much of the work requires heavy lifting and good mobility.

answer

The company needs to show that the job requirements are a business necessity

question

A bona fide occupational qualification

answer

permits an employer to discriminate against applicants on the basis of sex.

question

Employers with ____ employees must comply will the stipulations of Title VII of the 1964 Civil Rights Act.

answer

15 or more

question

Title VII of the 1964 Civil Rights Act makes illegal discrimination based on

answer

national origin

question

30. Which strategy poses the lowest risk for agency problems?

answer

global

question

When Kodak constructed a research lab in Japan, this action was an example of:

answer

direct foreign investment

question

The Star Alliance, which is a global group of airlines that cooperate so that reservations and purchasing is made easier for customers, is an example of:

answer

a strategic alliance

question

Hofstede partnered with ____ to collect cultural information from employees.

answer

IBM

question

Which of the following is NOT one of the cultural dimensions discussed by Hofstede?

answer

role identify

question

Which of the following is an accurate statement about labor unions outside the United States?

answer

Foreign labor unions are more likely to be involved in political and social issues.

question

repatriation occurs when:

answer

b. expatriate manager comes home from a foreign assignment.

question

Disney chose Andre Lacroix to be CEO of Euro Disney, following his success as CEO of Burger King International. Disney chose an experienced international manager who lived in France, rather than send an American manager overseas, in part to eliminate the risk of expatriate failure. Expatriate failure occurs when the

answer

expatriate returns early because of an inability to perform.

question

Wangkyo is an electrical engineer who designs power systems for factories. His employer is sending him on a foreign assignment for one month, to design a system for a new factory that is being built overseas. Which skills will be MOST important to Wangkyo in his foreign assignment?

answer

technical skills

question

Which of the following is NOT likely to be a part of a compensation package designed for an expatriate?

answer

unlimited travel to and from the home country

question

When a company hires host-country nationals to staff foreign locations in underdeveloped countries, it must often

answer

provide extensive training and development.

question

Prakash is a human resource manager for an Indian company that is building a manufacturing plant in Singapore. The plant will be staffed with Indian managers and local workers. Which advice would NOT be appropriate for Prakash?

answer

Compensation for workers in Singapore will likely be the same as for workers in India.

question

Celebrity Cruises is based in Florida, but it hires workers from various countries to communicate with and serve guests from around the world. Which of the following is an accurate statement?

answer

Celebrity will need to tailor training to best develop workers from various countries

question

Locating a facility in a relatively underdeveloped area will impact all of the following human resource activities EXCEPT

answer

production design

question

Local issues that must be dealt with by firms conducting business in foreign markets include all of the following EXCEPT

answer

human resource technology

question

Under which international strategy will several companies agree to cooperate for mutual benefit?

answer

strategic alliance

question

What is an advantage of direct investment in another country?

answer

there is more profit potential

question

Under which two approaches to international business will the human resource function be LEAST affected?

answer

exporting and licensing

question

What is the term used when a company lets a foreign firm make and/or distribute its products in a local market?

answer

licensing

question

A cultural dimension that focuses on relationship building and quality of life is

answer

femininity.

question

10. John prefers to work by himself on projects and avoids group work that requires him to monitor the actions of others. He would score highly on the ____ dimension of Hofstede's model of culture.

answer

individualism

question

What aspect of international business do NAFTA and the EU represent?

answer

economic communities

question

Which cultural dimension highlights a liking of structured circumstances instead of situations that are relatively unstructured?

answer

uncertainty avoidance

question

No outplacement firms exist in several Middle Eastern countries because the religion of Islam specifies that individuals should not benefit financially from other people's misfortunes. This cultural factor pertains to what type of difference?

answer

business practices

question

Which international staffing model involves staffing high-level foreign jobs with parent-country nationals?

answer

a. Globalcentric b. Polycentric c. Geocentric d. Egocentric e. None of these******

question

Under a geocentric staffing model,

answer

the organization seeks to hire the best person available for a position regardless of where the individual comes from.

question

Which international staffing model is typified by an organization using many host-country nationals to staff a variety of positions at many levels?

answer

polycentric

question

Which of the following trends is NOT true of developed nations today (such as the United States, Japan, the United Kingdom, and so on)?

answer

The labor force is growing quickly.

question

All EXCEPT which of the following countries are considered the leading industrial powers in today's global economy?

answer

India

question

which industrialized nation emerged as the only intact major power after WW2?

answer

the united states

question

Companies can establish a competitive advantage by

answer

hiring good employees and effectively managing human resources.

question

an organizations mission

answer

specifies how it will achieve its purpose. affects its human resource practices. is its basic reason for existence. describes its unique characteristics and strengths. all of these.***

question

Andy is a member of high-level group within a large hospitality organization that develops and coordinates corporate strategy. Andy is likely part of a(n)

answer

top management team

question

____ strategy involves the actions taken by firms to better operate in a relevant industry or market.

answer

business

question

When organizations are downsizing the number of employees in the hierarchy, this usually involves a ____ strategy.

answer

retrenchment

question

When a company decides to own and operate several separate companies, which strategy is being employed?

answer

diversification

question

An organization made up of various businesses similar in the products or services they provide is pursuing which type of strategy?

answer

related diversification

question

Which adaptation model of business strategy is best used when the situation is highly stable with low uncertainty?

answer

defender

question

Which adaptation model of business strategy is characterized by ignoring the environment?

answer

reactor

question

A new, medium-size hotel chain groups its personnel into different departments on the basis of individual expertise, which is called the ____ design.

answer

both functional and u-form

question

Rolex, a maker of expensive, high-quality watches that convey status and luxury, follows a differentiation strategy. Therefore, an important goal of its human resource strategy will likely be to

answer

b. hire workers who are flexible and can perform a variety of tasks.

question

12. Which of the following organizational designs is MOST likely to have few managerial levels?

answer

horizontal

question

Yum Brands began with three businesses: Pizza Hut, Taco Bell, and Kentucky Fried Chicken. Since its founding, the company has acquired other fast-food firms, including Long John Silver's and A. Which type of organization design would be most appropriate for Yum's strategy?

answer

a multidivisional design

question

Which of the following was NOT identified as an organizational component affecting the formulation and implementation of human resource strategy?

answer

organizational development

question

The process of handling union issues and challenges is called

answer

labor relations

question

The principles and beliefs that shape what employees think about a company is called

answer

focus grouping

question

The set of factors that prompt people to perform work at high levels is called

answer

motivation

question

An individual's reactions to environmental factors that present excessive demands is called

answer

stress

question

The Home Depot is following an overall strategy of growth. It's the fastest-growing retailer in history, opening a new store every 43 hours. Which of the following actions is Home Depot NOT likely to use as it implements its strategy?

answer

The Home Depot will offer early retirement to workers.

question

What is a psychological contract?

answer

The set of expectations held by an individual as to what he or she will contribute to the organization and what the organization will provide in return

question

Adrienne believes that it is fine to spend one or more hours each workday talking on the phone with personal friends. Adrienne's employer disagrees. This disagreement involves which part of the psychological contract?

answer

the individual contributions

question

When Hershey family interests considered selling their Hershey Foods stock in 2001, employees were outraged. They felt betrayed and were angry and pessimistic. Which individual or interpersonal process was interfering with implementation of Hershey's strategy?

answer

worker attitudes

question

In the past, evaluations of the effectiveness of the human resource function concentrated mainly on

answer

cost

question

Companies that view their human resource function as a strategic asset should NOT evaluate HR effectiveness by investigating

answer

cost as the only factor

question

Pierre would like to increase the effectiveness of human resources at his firm. What advice would you give him?

answer

Don't pay everyone the same. Pay high-performing workers more in order to increase motivation.

question

The organization's ____ is the basic reason for existence.

answer

purpose

question

The top management team includes the:

answer

a. CEO b. COO c. chairperson of the board of directors d. president e. all of these*****

question

____ strategies deal with how the firm manages each of its major functions such as marketing or human resources.

answer

functional

question

General Electric owns and operates are number of different businesses, which is primarily an example of a ____ strategy.

answer

diversification

question

A ____ strategy occurs when a company targets a particular facet of the market.

answer

focus

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