question

Which of the following is true of the relationship between training and development?

answer

The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.

question

Which of the following is true of the Myers-Briggs Type Indicator (MBTI)?

answer

The MBTI is a valuable tool for understanding communication styles.

question

Which of the following skills do managers demonstrate if they show genuine interest in others?

answer

Compassion and sensitivity

question

Which of the following statements about Benchmarks is true?

answer

The items measured by Benchmarks are based on research into the lessons that executives learn in critical events of their careers.

question

How does 360-degree feedback help organizations?

answer

Performance improves and behavior changes as a result of participation.

question

Which of the following is true of job enlargement?

answer

It involves adding challenges or new responsibilities to employees' current jobs.

question

Which of the following is a potential problem of job rotation?

answer

Employees typically develop a short-term perspective on problems and solutions.

question

Which of the following is true about a transfer?

answer

It is an assignment of an employee to a position in a different area of the company, usually in a lateral move.

question

Which of the following is true about succession planning?

answer

It provides a set of developmental experiences that managers must complete to be considered for top management positions.

question

An Individual Coaching for Effectiveness program is designed to:

answer

help managers with dysfunctional behaviors.

question

Which of the following is true of development?

answer

Participation in development is voluntary.

question

The four general approaches that companies use to develop employees include:

answer

formal education, assessment, job experiences, and interpersonal relationships.

question

According to the Myers-Briggs Type Indicator, Extroverted types (E) gain energy through:

answer

interpersonal relationships.

question

Which of the following is true about an assessment center?

answer

At an assessment center, multiple raters or evaluators evaluate employees' performance on a number of exercises.

question

Most employee development occurs through:

answer

job experiences.

question

Job rotation involves:

answer

moving the employee through a series of job assignments in one or more functional areas of the company.

question

A mentor is generally a(n):

answer

experienced, productive senior employee who helps develop a protégé.

question

Which of the following is true of mentoring?

answer

Mentoring programs tend to be most successful when they are voluntary and participants understand the details of the program.

question

In the feedback step of the career management process, the employee is primarily responsible for:

answer

identifying what skills he/she could realistically develop in light of the opportunities available.

question

Circumstances that resemble an invisible barrier that keep most women and minorities from attaining the top jobs in organizations are referred to as the:

answer

glass ceiling.

question

Historically, if the organization and employee do not have a specific employment contract, the employer or employee may end the employment relationship at any time. This is referred to as the _____ doctrine.

answer

employment-at-will

question

An employee refuses an employer's request to falsify the contents of a report to the EEOC. The employer subsequently discharges the worker for "not following orders." Identify the exception to the at-will-employment doctrine that the employee is like to choose when he/she files a wrongful discharge suit.

answer

Public policy

question

Which of the following is a typical first response in the progressive discipline system?

answer

Unofficial spoken warning

question

Conducting personal business online during work hours is called:

answer

cyberslacking.

question

The _____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act.

answer

Open-door policy

question

Adam, a neutral party outside of La Meares Inc., helped clarify issues between two technical teams of the company. Though Adam's solution had no binding power, both the teams decided to accept his solution. This is an example of _____.

answer

Mediation

question

_____ results when circumstances such as the nature of the job, supervisors and co-workers, pay levels, or the employee's own disposition cause the employee to become dissatisfied with the job.

answer

Job withdrawal

question

Negative affectivity is related to dissatisfaction caused by:

answer

employee's personal disposition.

question

In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in:

answer

physical job withdrawal.

question

Helen is very dissatisfied with her job situation, but she does not perceive any other employment opportunities, so she stays and spends most of the workday dreaming about nonwork matters. Which of the following behaviors is she experiencing?

answer

Psychological job withdrawal

question

Terminating an employee for the use of illegal drugs is an example of a(n) _____ turnover.

answer

involuntary

question

When employees initiate a turnover, when the organization would prefer to keep them, it is called _____

answer

voluntary.

question

People's perception of _____ depends on their judgment that the consequences of a decision to employees are just.

answer

outcome fairness

question

People's perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.

answer

procedural justice

question

A perception of _____ is a judgment that the organization carried out its actions in a way that took the employee's feelings into account.

answer

interactional justice

question

If employers covered by the _____ do not inform the employees (and their union, if applicable) of layoffs, they may have to provide back pay and fringe benefits and pay penalties as well.

answer

Worker Adjustment Retraining and Notification Act

question

According to this principle of discipline, discipline should give clear warning and following up with consistent, objective, immediate consequences. Identify the principle.

answer

Hot-stove rule

question

The two sets of people in the organization who most affect an individual's job satisfaction are:

answer

supervisors and co-workers.

question

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

answer

Exit interviews

question

When employees cannot work with management to make changes, they may engage in ____, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change.

answer

whistle-blowing

question

Which of the following would act as a market force during the development of a pay structure?

answer

Obtaining human resources in labor markets

question

Which of the following is true of the Fair Labor Standards Act (FLSA)?

answer

Nonexempt employees are covered by FLSA and include most hourly workers.

question

Under the FLSA, exempt status of an employee depends on his/her:

answer

job responsibilities and salary.

question

_____ means that the employee is paid a given amount regardless of the number of hours worked or quality of the work.

answer

Salary basis

question

Under the FLSA, which of the following statements is true of child labor?

answer

The FLSA's restrictions on the use of child labor apply to children younger than 18.

question

Which of the following is true of competition in product-markets?

answer

Organizations in a product market are competing to serve the same customers.

question

A company that views employees as resources is most likely to pay the employees _____.

answer

above the market rates

question

Pay policies are one of the most important human resource tools for:

answer

encouraging desired employee behaviors.

question

Which of the following is true of compensable factors?

answer

They are the characteristics of jobs that a firm values and chooses to pay for.

question

Which of the following is true of pay ranges?

answer

The market rate or the pay policy line generally serves as the midpoint of a range for the job.

question

An organization's job structure consists of:

answer

the relative pay for different jobs within the organization.

question

According to _____, people measure outcomes such as pay in terms of their inputs.

answer

equity theory

question

_____ is an administrative procedure for measuring the relative worth of an organization's jobs.

answer

Job evaluation

question

_____ are sets of jobs having similar worth or content, grouped together to establish rates of pay.

answer

Pay grades

question

_____ is a set of possible pay rates defined by a minimum, maximum, and midpoint of pay for employees holding a particular job.

answer

Pay range

question

A _____ is an adjustment to a pay rate to reflect differences in working conditions or labor markets.

answer

pay differential

question

The compa-ratio:

answer

measures the degree to which actual pay is consistent with the pay policy.

question

By combining more assignments into a single layer, organizations give managers more flexibility in making assignments and awarding pay increases which results in:

answer

broad bands.

question

Reducing the number of levels in an organization's job structure is known as:

answer

delayering.

question

A rate of pay for each unit produced is known as:

answer

piecework rate.

question

Which of the following is a disadvantage of using incentive plans?

answer

The goals of an incentive plan may interfere with other management goals.

question

A piecework rate plan is best suited for:

answer

production workers.

question

Which of the following is true about a piece rate plan?

answer

It has a direct link between the work and how much the employee earns.

question

Standard hour plans are likely to succeed if:

answer

employees want the extra money more than they want to work at a pace that feels comfortable.

question

Which of the following is a disadvantage of a merit pay system?

answer

It can quickly become expensive for the company.

question

Which of the following is an incentive plan that is intended to improve the overall performance of an organization?

answer

Profit sharing

question

Identify the disadvantage of using profit sharing plans.

answer

Profit sharing is not directly linked to individual behavior.

question

Which of the following is an advantage of using balanced scorecard?

answer

It helps employees understand the organization's goals.

question

How does the balanced scorecard help organizations deal with unethical behaviors of executives?

answer

Rewarding the achievement of a variety of goals reduces temptation on the executive's part to gain bonuses by manipulating data.

question

Pay specifically designed to energize, direct, or control employees' behavior is known as:

answer

incentive pay.

question

An effective incentive pay plan should:

answer

have performance measures linked to the organization's goals.

question

An incentive system in which an organization links pay increases to ratings on performance appraisals is

answer

merit pay.

question

Which of the following is true of a performance bonus?

answer

It should be re-earned by employees during each performance period.

question

When an employee's pay is calculated as a percentage of sales, it is referred to as:

answer

commission.

question

Which of the following types of incentive plans are specifically designed to promote group performance?

answer

Gainsharing

question

Which of the following incentive programs measures improvements in productivity and effectiveness and distributes a portion of each profit to employees?

answer

Gainsharing

question

Which of the following is a disadvantage of using group bonuses?

answer

It could result in competition among groups.

question

Which of the following incentive plans would enable its employees to think like owners, taking a broad view of what they need to do in order to make the organization more effective?

answer

Profit sharing

question

What is meant by backdating a stock option?

answer

Changing the price in the original option agreement so that the option holder can buy stock at a bargain price

question

What is a balanced scorecard?

answer

A combination of performance measures directed toward the company's long- and short-term goals and used as the basis for awarding incentive pay

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