HR final – Flashcard
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Circumstances that resemble an invisible barrier that keep most women and minorities fro attaining the top jobs in organizations are referred to as the?
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glass ceiling
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which of the following is true of job enlargement?
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it involves adding challenges or new responsibilities to employee' current jobs
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a mentor is generally a?
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experienced, productive senior employee who help develop a protege
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the step in the career management process in which employees receive information about their skills and knowledge and where these assets fit into the organization's plans is called?
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feedback
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____ helps employees select development activities that prepare them to meet their career goals?
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career management
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what is the organization's responsibility in the goal-setting stage of the career management process?
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to ensure that the goal is specific, challenging, and attainable
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the four general approaches that companies use to develop employees include?
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formal education, assessment, job experiences, and interpersonal relationships
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the career management process starts with?
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self- assessment
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____ is the process of identifying and tracking high- potential employees who will be able to fill top management positions when they become vacant?
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succession planning
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which of the following skills do managers demonstrate if they show genuine interest in others?
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compassion and sensitivity
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identify the skill related to a successful manager?
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can behave in ways that are often seen as opposites
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collecting information and providing feedback to employees about their behavior is called___?
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assessment
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an individual coaching for effectiveness program is designed to?
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help managers with dysfunctional behaviors
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a move to a job with a similar level of responsibility within the same organization is call a?
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lateral move
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most employee development occurs through?
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job experiences
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the 360 degree feedback process?
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involves rating the individual in terms of work-related behaviors
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the decision making dimension of the Myers-Briggs type indicator relates to the?
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amount of consideration given to others' feelings when making a decision
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which of the following is true of protean careers?
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based on the psychological contract, employees look for organizations to provide development opportunities
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which of the following is true of the relationship between reining and development?
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the goal of training os preparation for the current job, while the goal of development is preparation for changes in the current job
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which of the following is a component of a basic career management system?
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goal setting
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the final step in the career management process is?
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action planning
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which of the following is true about an assessment center?
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at an assessment center, multiple raters or evaluators evaluate employee's performance on a number of exercises
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job rotation involves?
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moving the employee through a series of job assignments in one or more functional areas of the company
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which of the following is true of the Myers-Briggs type indicator (MBTI)?
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the MBTI is a valuable tool for understanding communication styles
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an employee's tolerance for uncertainty and ability to get a long with others ate assessed in __?
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personality tests
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an employee refuses an employer's request to falsify the contents of a report to the EEOC. the employer subsequently discharges the worker for "not following orders." identify the exception to the at-will-employment doctrine that the employee is like to choose when he/she files a wrongful discharge suit?
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public policy
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as predictor of job dissatisfaction, nothing surpasses?
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the nature of the task itself
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people's perception of ____ is their judgment that fair methods were used to determine the consequences an employee receives?
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procedural justice
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___ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse?
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employee assistance program
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peer review is an example of ___?
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alternative dispute resolution
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based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to heat complaints. typically, the first "open door" is that of the employee's?
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immediate supervisor
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which of the following is a typical first response in the progressive discipline system?
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unofficial spoken warning
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according to this principle of discipline, discipline should give clear warning and following up with consistent, objective, immediate consequences. identify the principle?
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hot-stove rule
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terminating an employee for the use of illegal drugs is an example of a?
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involuntary
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the ____ type of alternate dispute resolution works only to the degree that employees trust management and managers who hear complaints listen and are able to act?
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open-door policy
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which of the following is an example of alternative disputer resolution method?
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arbitration
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people's perception of ___ depends on their judgement that the consequences of a decision to employees are just?
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outcome fairness
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if peer review does not lead to settlement, a neutral party from outside the organization heats the case and tries to help the people in conflict arrive at a settlement. this process is called?
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mediation
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historically, if the organization and employee do not have specific employment contract, the employer or employee may end the employment relationship at any time. this is referred to as the ____ doctrine?
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employment-at-will
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the principle of justice suggest that organization prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense. identify this process?
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progressive discipline system
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when employees cannot work with management to make changes, they may engage in ____, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change?
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whistle-blowing
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the amount of income associated with each job is called the?
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pay level
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in the principles of justice following in systems of disciplining, explanation, consideration, and empathy are features of?
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interactional justice
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_____ is an employee's recognition that demands of the job are incompatible or contradictory?
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role conflict
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a progressive discipline system?
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communicates unacceptable behavior and responds to a series of offenses with increasing forcefulness
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employees with negative affectivity tend to?
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experience feeling of anger, contempt, fear, and guilt
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the two sets of people in the organization who most affect an individual's job?
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supervisors and co-workers
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to prevent job withdrawal, organization therefore need to promote job satisfaction, a pleasant feeling resulting form the perception that one;s job fulfills or allows for the fulfillment of one's important job values. this definition has three components?
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values, perceptions, and ideas of what is important
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which of the following has the primary responsibility of creating a formal discipline process for the workplace?
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human resource department
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____ is an administrative procedure for measuring the relative worth of an organization's jobs?
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job evaluation
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the compa- ratio?
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measures the degree to which actual pay is consistent with the pay policy
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a graphed line showing the mathematical relationship between job evaluation points and pay rate is termed as an?
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pay policy line
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which of the following is true about skill based pay?
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skill based pay does not necessarily provide an alternative to the bureaucracy and paperwork of traditional pay structures
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the size of the range of pay levels based on labor and product markets depends on?
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an organization's competitive environment
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which of the following is a characteristic of delayering?
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it increases an organization's flexibility
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the comparable worth policy?
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uses job evaluation of an organization's jobs in terms of such criteria as their difficulty
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which of the following is true of key jobs?
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a job with a higher evaluation score than a particular key job would receive higher pay than that key job
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which of the following is true of labor markets?
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competition for labor establishes the minimum on organization must pay to hire an employee for a particular job
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___ are sets of jobs having similar worth or content, grouped together to establish rates of pay?
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pay grades
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which of the following statement is true of the FLSA requirements for overtime pay?
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overtime must be paid whether or not the employer specifically asked or expected the employee to work the extra hours
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which of the following is true about job-based pay structures?
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organizations may avoid change because it requires repeating the time-consuming process of creating job descriptions and related paperwork
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according to ____, people measure outcome such as pay in terms of their inputs?
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equity theory
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which of the following statements is true of equal employment opportunity law?
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the goal of these laws is for employers to provide equal pay for equal work
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____ is a set of possible pay rates defined by a minimum, maximum, and midpoint of pay for employees holding a particular job?
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pay range
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which of the following is true of the fair labor standards act (FLSA)?
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nonexempt employees are covered by FLSA and include most hourly workers
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the procedure in which an organization compares its own practices against those of successful competitor is known as?
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benchmarking
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pay ranges are most common for?
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white-collar jobs
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a ___ is an adjustment to a pay rate to reflect differences in working conditions or labor markets?
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pay differential
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which of the following is true of compensable factors?
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they are the characteristics of jobs that a firm values and chooses to pay for
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under the FLSA, exempt status of an employee depends on his/her?
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job responsibilities and salary
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decisions about how to respond to the economic forces of product markets and labor markets limit an organization's choices about?
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pay structure
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by combining more assignments into a single layer, organizations give managers more flexibility in making assignments and awarding pay increases which results in?
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broad band
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a ____ is an adjustment to a pay rate to reflect differences in working conditions or labor markets?
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pay differential
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which of the following is a disadvantage of a pay structure that rewards employees for winning promotions?
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it discourages employee from gaining valuable experience through lateral career moves
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an incentive system in which an organization links pay increases to ratings on performance appraisals is referred to as?
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merit pay
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when designing incentives, managers should make sure that?
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employment think that the pay plan is fair
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which of the following is a reason for ESOPs' popularity?
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ESOPs provide very high risk free retirement income
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how does linking executive pay to stock performance lead to unethical behavior?
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executives can use the advantage of knowing the company's inside information to buy or sell stock and crate huge personal gains
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what is the difference between bonuses and team awards?
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bonuses reward attainment of goals measured in terms of physical output whereas team awards reward performance in terms of cost savings
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when an employee 's pay is calculated as percentage of sales, it is referred to as?
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commission
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what should employees do to earn bonuses under the scanlon plan?
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they should keep labor costs to a minimum and produce as much as possible with that amount of labor
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the link between employees' performance and pay is harder to establish in?
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stock ownership plan
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an effective incentive pay plan should?
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have performance measures linked to the organization's goal
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in merit pay programs, an individual's compa-ratio represent his/her?
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pay relative to average pay
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how does the balanced scorecard help organizations deal with unethical behaviors of executives?
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rewarding the achievement of a variety of goals reduces temptation on the executive's part to gain bonuses by manipulating data
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which of the following types of incentive pay plans are used to reward individual performance?
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merit pay
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which of the following is true of a performance bonus?
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it should be re-earned by employees during each performance period
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an advantage of merit pay is that?
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it makes the reward more valuable by relating it to economic conditions
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which of the following is an advantage of using balanced scorecard?
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it helps employees understand the organization's goals
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what is the difference between stock options and employee stock ownership plan (ESOP)?
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stock options are usually used with top management whereas ESOPs are provided to all employees.
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if employee participation in making pay-related decisions is encouraged in and organization, the?
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the incentive plan has more chances of being successful
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which of the following is a method where a combination of performance measures directed toward the company's long- and short- term goals are used as the basis for awarding incentive pay?
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balanced scorecard
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which of the following types of incentive plan are specifically designed to promote group performance?
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gainsharing
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piecework rate plans are most suited for?
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routine, standardized jobs
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which of the following is an incentive plan that is intended to improve the overall performance of an organization?
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profit sharing
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an organization uses a gainsharing program in which employees receive a bonus if the ratio of labor costs to the sales value of production is below a set standard. this incentive plan is referred to as?
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scanlon plan
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employee participation in pay related decisions can be part of a general move toward?
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employee empowerment
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stock options have their greatest motivational potential during periods of?
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high economic growth
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identify the disadvantage of using profit sharing plans?
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profit sharing is not directly linked to individual behavior
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the pregnancy discrimination act of 1978 requires employers?
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offer disability plan to treat pregnancy as they would any other disability
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which of the following is true of the employee retirement income security act of 1974?
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the act established certain rights related to vesting
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which of the following options can be legally adopted by organizations looking to restructure the workforce to minimize the expense of benefits?
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use more independent contractors rather than hire additional employees
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which one of the following is true of health maintenance organizations?
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it pays physicians on a flat salary basis
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which of the following is true of 529 savings plan?
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they allow parents and other family members to defer taxes on the earnings of their deposits
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which of the following is true of the employee retirement income security act (ERISA) of 1974?
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it established vesting rights related to pensions
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the mental health parity and addiction equity act of 2008 exempts which of the following companies?
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companies with less than 50 employees
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which of the following is a difference between PPO and HMOs?
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PPOs provide benefits at a reduced fee rather than on a prepaid basis as in HMOs.
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the cost of a worker's compensation insurance depends on?
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the state where the company is located
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which of the following is true of a cash balance plan?
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the money earns interest at a predetermined rate, such as the rate paid on U.S treasury bills
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which of the following is true of benefits?
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employees do not pay income taxes on most benefits they receive
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which type of retirement plan guarantees a specified level of retirement income?
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defined benefit plan
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under the americans with disabilities act, which of the following employers is most likely to face legal challenges?
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an employer who switches to a rick-based policy after hiring a disabled employee
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benefit plans that permit employee to choose the types and amounts of benefits they want from a set of alternatives are called?
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cafeteria-style plans
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the ____ is a report that describes a pension plan's funding, eligibility requirements, risk, and other details?
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summary plan description
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which of the following legally required employer provided benefits help workers injured on the job?
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worker's compensation
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within a 401 k plan, who has the responsibility for investing?
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the employee
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which one of the following is an objective of the unemployment insurance program?
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to provide an incentive for employers to stabilize employment
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which of the following is true of the cost of benefits?
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data about costs help employers to select the kinds of benefit to offer
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which of the following is true of flexible spending accounts?
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funds must be used by the plans year end or they revert to the employer
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to take unpaid family leave under the family and medical leave act, employees must meet which of the following criteria?
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should be working for an employer with 50 or more employees within a 75- mile radius
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active employee wellness programs?
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assume that behavior change requires not only awareness opportunity, but support and reinforcement
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the ____ is a federal law that requires employers to permit employees or their dependents to extend their health insurance coverage at group rates for up to 36 months following a qualifying event, such as a layoff, reduction in hours, or the employee's death?
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consolidated omnibus budget reconciliation act COBRA
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a popular defined- contribution plan whereby employees contribute pretax dollars which are then matched by the employer is known as?
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section 401 k plans
