HPEX 445 – EXAM 1 Chapters 1-7

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There are many layers of segmentation at the health care managers disposal. All of the following are among thing except :
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Psychographic
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Which is considered a key barrier rather than a challenge for health care leadership?
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Women in top leadership positions
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This function refers to the acquiring and retaining human resources
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staffing
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the external domain of health care management includes which of the following ?
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Medicare/Medicaid
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future health care managers will need to manage different generations, but will not have to deal with other changes, such as the shift to a value-based payment system.
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false
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the following are all examples of intrinsic theories of motivation except-
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skinners reinforcement theory
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what is a new trend for health care governance?
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Manage change
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Jill a manager in healthcare is leveraging marketing strategies and tactics that will alter or create behaviors that have a positive effect on the target individuals or society as a whole. Jill is implementing
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– Social marketing
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A hospital marketing manager can segment the market by
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Everything is correct- portfolio of products or services offered, choosing a select group of customers, the characteristics or needs of various groups
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Maria, the new accountant impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Maria recommendations, even though Maria has no experience with the complexity of patient insurance claim payments. This supervisor seems to be guilty of ____.
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halo effect
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what aspect of quality does CQI focus upon to improve quality?
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Process
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Organizational dashboard metrics should include a baseline, target, and timeframe.
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True
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Strategic health care marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ___ in selected markets.
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customer value
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the Baldrige award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige award criteria?
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-followership
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who introduced the concepts underlying statistical process control?
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-Walter shewhart
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flowcharting is a quality improvement technique used for:
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process mapping
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” to err is human” examined the high rate of medical errors in the U.S. hospitals suchas …..following?
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– Misuse
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Why is it important to develop multiple scenarios for the future cast?
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To consider the most likely scenarios since a future cast deals with a variety of predictions
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Ideally who should provide input In the development of the strategic plan?
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Physicians and other providers, volunteers, senior management
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Which of the following would you expect in a supervisor with a fixed mindset about employees?
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-does not recognize an employees improved job performance
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a physician who believes a medical error occurred due to___may be making a fundamental attribution?
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– A negligent nurse
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People who don’t perform well at work are just not motivated
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-false
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managers play an important role in the engagement process
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true
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the majority of the workforce is currently comprised of baby boomers, gen xen, and gen Yers.
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True
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Which of the following leadership development activities address learning and personal growth of aspiring leaders as assisted by senior managers?
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mentoring
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managers interesting in promoting work life balance focus on which of the following?
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-employee well-being, personal accomplishments, need for leisure, the importance of family
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standards of behavior are defined as –
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expectations for conduct for all employees
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which new initiative needs are healthcare leaders active engagement once it involves the understanding that the distribution of health outcomes within a specific population will be used to measure a health care organization success and determine its reimbursement?
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population health
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between 2012-2022 total employment in the US is expected to increase.
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10.8%
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the competency involves the ability to critically analyze and solve complex problems
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-conceptual
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when marketing-savvy medical practices divide the total market into groups that have relatively similar health care needs, they are implementing
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market segmentation
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by understanding how people make decisions and the associated internal and external influences as the consumer decision making process manager can anticipate consumer needs and develop solutions for those needs
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-true
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the purchases of products or services in health care may not be the decision maker , the consumer, or even the payer
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-true
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shared schema are valuable to organizations because they-
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help create shared understanding to support common action
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the competency involves the ability to critically analyze and solve complex problems
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conceptual
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within the FOCUS-PDCA model, the letter U represents –
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identifying measures, collecting data, and analyzing it
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Organizational behavior draws upon the field of –
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Sociology, cognitive psychology, and neuroscience
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A manager reports that she makes the right hiring decision 90% of the time. This is an example of ___
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Over confidence bias
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Which of the following statements about cognition is NOT true?
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Emotional states have little influence on how we think
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Healthcare managers have little power over employees and cannot et them to act in certain ways.
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false
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engagement is a straightforward concept and thus is easily measured.
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-false
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research on leadership development programs allows that leadership development programs achieve all of the following except
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-reduce staff absenteeism
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what is the relationship of organizational mission, values, and vision
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– Values shape mission that shapes vision
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Which model of leadership supports finding meaning?
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-spirituality leadership
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Maslow’s needs based theory of motivation includes the following types of needs:
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safety and physiological
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future health care managers will need to manage different generations, but will not have to deal with other changes, such as shift to a value-based payment system
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– False
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Effective change management requires that managers-
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identify performance gaps by routinely assessing operational activities and performance focus on management innovation
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choose which is NOT one of the competing values under “master leadership”
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-risk taker
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what is (are) the focus area(s) for health care leadership ethics?
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– Bioethics and managerial ethics
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Motivators in Herzberg’s theory of motivation emphasize supervision and working conditions
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-false
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What is the relationship of organizational mission, values, and vision?
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-values shape mission that shapes vision
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all behavior is needs oriented.
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True
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What is an example of a business to business (B2B) marketing?
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Marketing EKG equipment to physician practices
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Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
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Fishbone diagram
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For health care marketing to be socially responsible:
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It must not be induce demand for unnecessary procedures
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Strategic health care marketing seeks to satisfy customer needs thru profitable relationships, communicating, and delivering ____ in selected markets.
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Customer value
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This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feed back-
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Generation Z
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The controllable variables of the organization are referred to as the –
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4Ps
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The term effectiveness of clinical car can be address with which of the following questions?
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Are the right things done?
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Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
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Measuring processes and outcomes, applying statistical process control, and using power tools to address issues in the facility management
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A health service (that has) risk (that) outweigh its benefits is the definition of which of the following terms?
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overuse
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A “thinking manager could best address information misperceptions by:
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Encouraging employees to discuss their preconceptions and beliefs

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