Question 1

There are many layers of segmentation at the health care managers disposal. All of the following are among thing except :

Accepted Answer

Psychographic

Question 2

Which is considered a key barrier rather than a challenge for health care leadership?

Accepted Answer

Women in top leadership positions

Question 3

This function refers to the acquiring and retaining human resources

Accepted Answer

staffing

Question 4

the external domain of health care management includes which of the following ?

Accepted Answer

Medicare/Medicaid

Question 5

future health care managers will need to manage different generations, but will not have to deal with other changes, such as the shift to a value-based payment system.

Accepted Answer

false

Question 6

the following are all examples of intrinsic theories of motivation except-

Accepted Answer

skinners reinforcement theory

Question 7

what is a new trend for health care governance?

Accepted Answer

Manage change

Question 8

Jill a manager in healthcare is leveraging marketing strategies and tactics that will alter or create behaviors that have a positive effect on the target individuals or society as a whole. Jill is implementing

Accepted Answer

- Social marketing

Question 9

A hospital marketing manager can segment the market by

Accepted Answer

Everything is correct- portfolio of products or services offered, choosing a select group of customers, the characteristics or needs of various groups

Question 10

Maria, the new accountant impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Maria recommendations, even though Maria has no experience with the complexity of patient insurance claim payments. This supervisor seems to be guilty of ____.

Accepted Answer

halo effect

Question 11

what aspect of quality does CQI focus upon to improve quality?

Accepted Answer

Process

Question 12

Organizational dashboard metrics should include a baseline, target, and timeframe.

Accepted Answer

True

Question 13

Strategic health care marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ___ in selected markets.

Accepted Answer

customer value

Question 14

the Baldrige award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige award criteria?

Accepted Answer

-followership

Question 15

who introduced the concepts underlying statistical process control?

Accepted Answer

-Walter shewhart

Question 16

flowcharting is a quality improvement technique used for:

Accepted Answer

process mapping

Question 17

\" to err is human\" examined the high rate of medical errors in the U.S. hospitals suchas .....following?

Accepted Answer

- Misuse

Question 18

Why is it important to develop multiple scenarios for the future cast?

Accepted Answer

To consider the most likely scenarios since a future cast deals with a variety of predictions

Question 19

Ideally who should provide input In the development of the strategic plan?

Accepted Answer

Physicians and other providers, volunteers, senior management

Question 20

Which of the following would you expect in a supervisor with a fixed mindset about employees?

Accepted Answer

-does not recognize an employees improved job performance

Question 21

a physician who believes a medical error occurred due to___may be making a fundamental attribution?

Accepted Answer

- A negligent nurse

Question 22

People who don\'t perform well at work are just not motivated

Accepted Answer

-false

Question 23

managers play an important role in the engagement process

Accepted Answer

true

Question 24

the majority of the workforce is currently comprised of baby boomers, gen xen, and gen Yers.

Accepted Answer

True

Question 25

Which of the following leadership development activities address learning and personal growth of aspiring leaders as assisted by senior managers?

Accepted Answer

mentoring

Question 26

managers interesting in promoting work life balance focus on which of the following?

Accepted Answer

-employee well-being, personal accomplishments, need for leisure, the importance of family

Question 27

standards of behavior are defined as -

Accepted Answer

expectations for conduct for all employees

Question 28

which new initiative needs are healthcare leaders active engagement once it involves the understanding that the distribution of health outcomes within a specific population will be used to measure a health care organization success and determine its reimbursement?

Accepted Answer

population health

Question 29

between 2012-2022 total employment in the US is expected to increase.

Accepted Answer

10.8%

Question 30

the competency involves the ability to critically analyze and solve complex problems

Accepted Answer

-conceptual

Question 31

when marketing-savvy medical practices divide the total market into groups that have relatively similar health care needs, they are implementing

Accepted Answer

market segmentation

Question 32

by understanding how people make decisions and the associated internal and external influences as the consumer decision making process manager can anticipate consumer needs and develop solutions for those needs

Accepted Answer

-true

Question 33

the purchases of products or services in health care may not be the decision maker , the consumer, or even the payer

Accepted Answer

-true

Question 34

shared schema are valuable to organizations because they-

Accepted Answer

help create shared understanding to support common action

Question 35

the competency involves the ability to critically analyze and solve complex problems

Accepted Answer

conceptual

Question 36

within the FOCUS-PDCA model, the letter U represents -

Accepted Answer

identifying measures, collecting data, and analyzing it

Question 37

Organizational behavior draws upon the field of -

Accepted Answer

Sociology, cognitive psychology, and neuroscience

Question 38

A manager reports that she makes the right hiring decision 90% of the time. This is an example of ___

Accepted Answer

Over confidence bias

Question 39

Which of the following statements about cognition is NOT true?

Accepted Answer

Emotional states have little influence on how we think

Question 40

Healthcare managers have little power over employees and cannot et them to act in certain ways.

Accepted Answer

false

Question 41

engagement is a straightforward concept and thus is easily measured.

Accepted Answer

-false

Question 42

research on leadership development programs allows that leadership development programs achieve all of the following except

Accepted Answer

-reduce staff absenteeism

Question 43

what is the relationship of organizational mission, values, and vision

Accepted Answer

- Values shape mission that shapes vision

Question 44

Which model of leadership supports finding meaning?

Accepted Answer

-spirituality leadership

Question 45

Maslow\'s needs based theory of motivation includes the following types of needs:

Accepted Answer

safety and physiological

Question 46

future health care managers will need to manage different generations, but will not have to deal with other changes, such as shift to a value-based payment system

Accepted Answer

- False

Question 47

Effective change management requires that managers-

Accepted Answer

identify performance gaps by routinely assessing operational activities and performance focus on management innovation

Question 48

choose which is NOT one of the competing values under \"master leadership\"

Accepted Answer

-risk taker

Question 49

what is (are) the focus area(s) for health care leadership ethics?

Accepted Answer

- Bioethics and managerial ethics

Question 50

Motivators in Herzberg\'s theory of motivation emphasize supervision and working conditions

Accepted Answer

-false

Question 51

What is the relationship of organizational mission, values, and vision?

Accepted Answer

-values shape mission that shapes vision

Question 52

all behavior is needs oriented.

Accepted Answer

True

Question 53

What is an example of a business to business (B2B) marketing?

Accepted Answer

Marketing EKG equipment to physician practices

Question 54

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Accepted Answer

Fishbone diagram

Question 55

For health care marketing to be socially responsible:

Accepted Answer

It must not be induce demand for unnecessary procedures

Question 56

Strategic health care marketing seeks to satisfy customer needs thru profitable relationships, communicating, and delivering ____ in selected markets.

Accepted Answer

Customer value

Question 57

This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feed back-

Accepted Answer

Generation Z

Question 58

The controllable variables of the organization are referred to as the -

Accepted Answer

4Ps

Question 59

The term effectiveness of clinical car can be address with which of the following questions?

Accepted Answer

Are the right things done?

Question 60

Whatever the quality improvement approach, what key concept(s) is/are common between each approach?

Accepted Answer

Measuring processes and outcomes, applying statistical process control, and using power tools to address issues in the facility management

Question 61

A health service (that has) risk (that) outweigh its benefits is the definition of which of the following terms?

Accepted Answer

overuse

Question 62

A \"thinking manager could best address information misperceptions by:

Accepted Answer

Encouraging employees to discuss their preconceptions and beliefs

HPEX 445 – EXAM 1 Chapters 1-7 – Flashcards

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