HPEX 445 – EXAM 1 Chapters 1-7 – Flashcards
Unlock all answers in this set
Unlock answersquestion
There are many layers of segmentation at the health care managers disposal. All of the following are among thing except :
answer
Psychographic
question
Which is considered a key barrier rather than a challenge for health care leadership?
answer
Women in top leadership positions
question
This function refers to the acquiring and retaining human resources
answer
staffing
question
the external domain of health care management includes which of the following ?
answer
Medicare/Medicaid
question
future health care managers will need to manage different generations, but will not have to deal with other changes, such as the shift to a value-based payment system.
answer
false
question
the following are all examples of intrinsic theories of motivation except-
answer
skinners reinforcement theory
question
what is a new trend for health care governance?
answer
Manage change
question
Jill a manager in healthcare is leveraging marketing strategies and tactics that will alter or create behaviors that have a positive effect on the target individuals or society as a whole. Jill is implementing
answer
- Social marketing
question
A hospital marketing manager can segment the market by
answer
Everything is correct- portfolio of products or services offered, choosing a select group of customers, the characteristics or needs of various groups
question
Maria, the new accountant impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Maria recommendations, even though Maria has no experience with the complexity of patient insurance claim payments. This supervisor seems to be guilty of ____.
answer
halo effect
question
what aspect of quality does CQI focus upon to improve quality?
answer
Process
question
Organizational dashboard metrics should include a baseline, target, and timeframe.
answer
True
question
Strategic health care marketing seeks to satisfy customer needs through profitable relationships by creating, communicating, and delivering ___ in selected markets.
answer
customer value
question
the Baldrige award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige award criteria?
answer
-followership
question
who introduced the concepts underlying statistical process control?
answer
-Walter shewhart
question
flowcharting is a quality improvement technique used for:
answer
process mapping
question
" to err is human" examined the high rate of medical errors in the U.S. hospitals suchas .....following?
answer
- Misuse
question
Why is it important to develop multiple scenarios for the future cast?
answer
To consider the most likely scenarios since a future cast deals with a variety of predictions
question
Ideally who should provide input In the development of the strategic plan?
answer
Physicians and other providers, volunteers, senior management
question
Which of the following would you expect in a supervisor with a fixed mindset about employees?
answer
-does not recognize an employees improved job performance
question
a physician who believes a medical error occurred due to___may be making a fundamental attribution?
answer
- A negligent nurse
question
People who don't perform well at work are just not motivated
answer
-false
question
managers play an important role in the engagement process
answer
true
question
the majority of the workforce is currently comprised of baby boomers, gen xen, and gen Yers.
answer
True
question
Which of the following leadership development activities address learning and personal growth of aspiring leaders as assisted by senior managers?
answer
mentoring
question
managers interesting in promoting work life balance focus on which of the following?
answer
-employee well-being, personal accomplishments, need for leisure, the importance of family
question
standards of behavior are defined as -
answer
expectations for conduct for all employees
question
which new initiative needs are healthcare leaders active engagement once it involves the understanding that the distribution of health outcomes within a specific population will be used to measure a health care organization success and determine its reimbursement?
answer
population health
question
between 2012-2022 total employment in the US is expected to increase.
answer
10.8%
question
the competency involves the ability to critically analyze and solve complex problems
answer
-conceptual
question
when marketing-savvy medical practices divide the total market into groups that have relatively similar health care needs, they are implementing
answer
market segmentation
question
by understanding how people make decisions and the associated internal and external influences as the consumer decision making process manager can anticipate consumer needs and develop solutions for those needs
answer
-true
question
the purchases of products or services in health care may not be the decision maker , the consumer, or even the payer
answer
-true
question
shared schema are valuable to organizations because they-
answer
help create shared understanding to support common action
question
the competency involves the ability to critically analyze and solve complex problems
answer
conceptual
question
within the FOCUS-PDCA model, the letter U represents -
answer
identifying measures, collecting data, and analyzing it
question
Organizational behavior draws upon the field of -
answer
Sociology, cognitive psychology, and neuroscience
question
A manager reports that she makes the right hiring decision 90% of the time. This is an example of ___
answer
Over confidence bias
question
Which of the following statements about cognition is NOT true?
answer
Emotional states have little influence on how we think
question
Healthcare managers have little power over employees and cannot et them to act in certain ways.
answer
false
question
engagement is a straightforward concept and thus is easily measured.
answer
-false
question
research on leadership development programs allows that leadership development programs achieve all of the following except
answer
-reduce staff absenteeism
question
what is the relationship of organizational mission, values, and vision
answer
- Values shape mission that shapes vision
question
Which model of leadership supports finding meaning?
answer
-spirituality leadership
question
Maslow's needs based theory of motivation includes the following types of needs:
answer
safety and physiological
question
future health care managers will need to manage different generations, but will not have to deal with other changes, such as shift to a value-based payment system
answer
- False
question
Effective change management requires that managers-
answer
identify performance gaps by routinely assessing operational activities and performance focus on management innovation
question
choose which is NOT one of the competing values under "master leadership"
answer
-risk taker
question
what is (are) the focus area(s) for health care leadership ethics?
answer
- Bioethics and managerial ethics
question
Motivators in Herzberg's theory of motivation emphasize supervision and working conditions
answer
-false
question
What is the relationship of organizational mission, values, and vision?
answer
-values shape mission that shapes vision
question
all behavior is needs oriented.
answer
True
question
What is an example of a business to business (B2B) marketing?
answer
Marketing EKG equipment to physician practices
question
Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
answer
Fishbone diagram
question
For health care marketing to be socially responsible:
answer
It must not be induce demand for unnecessary procedures
question
Strategic health care marketing seeks to satisfy customer needs thru profitable relationships, communicating, and delivering ____ in selected markets.
answer
Customer value
question
This generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feed back-
answer
Generation Z
question
The controllable variables of the organization are referred to as the -
answer
4Ps
question
The term effectiveness of clinical car can be address with which of the following questions?
answer
Are the right things done?
question
Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
answer
Measuring processes and outcomes, applying statistical process control, and using power tools to address issues in the facility management
question
A health service (that has) risk (that) outweigh its benefits is the definition of which of the following terms?
answer
overuse
question
A "thinking manager could best address information misperceptions by:
answer
Encouraging employees to discuss their preconceptions and beliefs
