How Can A Service Firm Essay Example

How can a service firm build a strong service culture that emphasizes service excellence and productivity? Service management has to take a personal interest in improving the service culture by showing the employees how to provide excellence service and be very productive through this example or display employees can copy this vision and provide excellence service and productivity. Once the management has committed itself to building this strong service culture, the next most important thing is to filter this message, in a manageable and meaningful form, down to the service personnel.

This form provides the vision or goals set by management for employees to emulate the vision such as to provide service excellence and productivity. Management should also gain feedback from the employees on ways to improve their jobs therefore providing management with the insight of the trouble areas that exist within the o