question

Controlling is often defined as the act of determining whether or not plans are accomplished. True False

answer

True

question

An effective definition of management would require which of the following? coordination of individual effort accomplishment of organizational goals concern for the larger environment all of the above A) and B) only

answer

all of the above

question

Although done at all levels, the task of planning in a healthcare organization would most likely be done more by:

answer

top management

question

It is important for healthcare managers to delegate some of their authority because it expands the manager's abilities and provides some decision-making opportunities for employees. True False

answer

True

question

The tendency of an healthcare organization to make decisions at upper levels is called: centralization delegation decentralization impersonalization none of the above

answer

centralization

question

Contingency theory is absolute in terms of its prescriptions to management (i.e. with this approach you do things one way and one way only). True False

answer

False

question

A healthcare manager's right to require or prohibit certain actions is his/her:

answer

authority

question

When a manager gets LOST AT SEA he/she will need the shaving mirror most? True False

answer

True

question

Organizational goals and priorities identified in its plans are not related to the organization's budget. True False

answer

True

question

Planning determines the direction an organization will go and the means by which it will get there. True False

answer

True

question

All of the following are related to the process of organization EXCEPT:

answer

determining the goals that are to be achieved

question

The unity of command principle:

answer

states that each person should receive orders from and be accountable to only one superior in the organization at a given time

question

All of the following are stages in the controlling process EXCEPT:

answer

goal setting

question

A bureaucratic organization is characterized as being tightly controlled. True False

answer

True

question

A desired future condition that the healthcare organization seeks to achieve is called a goal. True False

answer

True

question

Scientific management theory recognizes that people and situations are unique and thus focuses on the human behavior as a means to improve. True False

answer

False

question

With the old "craft style" of production, it was felt that efficiency will be better if a single person is responsible for all the related tasks to complete a job. Which of the following management principles could be used to argue against this idea?

answer

job specialization

question

Controlling involves both the prevention and management of variances. True False

answer

True

question

Grouping people into the various departments of an healthcare organization is known as organizing. True False

answer

True

question

The outcome of effective leadership within an healthcare organization is a low level of motivation among organizational members. True False

answer

False

question

healthcare managers who monitor the performance of subordinates are using the organizing function of management. True False

answer

False

question

An outcome of the controlling function should be the ability to measure the healthcare organization's performance accurately. True False

answer

True

question

In an organization, first-line managers typically report to top managers. True False

answer

False

question

Managers who supervise first-line managers are typically called middle managers. True False

answer

True

question

The amount of time spent in planning, organizing, leading, and controlling will change depending on the level of management which a healthcare manager occupies. True False

answer

True

question

The people who work in an organization are known as:

answer

human resources.

question

The people within an organization who are responsible for supervising the organization's use of its resources are known as:

answer

managers.

question

All of the following are basic managerial functions EXCEPT:

answer

demonstrating.

question

The process that healthcare managers use to design a structure of working relationships that allows managers to work together to achieve organizational goals is called:

answer

organizing.

question

When healthcare managers motivate and assist workers to achieve organizational goals, this is an important aspect of:

answer

leading.

question

A healthcare manager who cuts the ribbon at the opening ceremony of the hospital's new wing is performing which role for the healthcare organization?

answer

Figurehead

question

When a healthcare manager send a memo to subordinates outlining a new company policy, in which role is this manager primarily acting?

answer

Disseminator

question

The ability to analyze and diagnose a problem situation in distinguishing between cause and effect is called:

answer

conceptual skill.

question

When Columbia Health Systems appoints a privacy officer to be the "go-between" between the company's IT and health information department and the contractor which is sponsoring the creation of a new electronic record system, this is an example of which type of role?

answer

Liaison

question

When the CEO of HealthAmerica Corp. goes on TV to explain what the company is doing to avoid future problems like the ones created by a recent issue with lack of necessary referrals, this CEO is acting in which type of role?

answer

Spokesperson

question

When a healthcare manager takes responsibility for correcting an environmental problem that has been created by his or her company, this manager is acting in which type of role?

answer

Disturbance handler

question

If ABC Hospital is able to provide obstetric care at 10 percent lower cost than its major competitors, this result is most likely due to which function?

answer

Planning

question

Who founded the early study of management thought which became known as scientific management?

answer

F.W. Taylor

question

According to Fayol, the ability of workers to act on their own, without supervision by a manager, is known as:

answer

initiative.

question

When a healthcare manager and his or her subordinates share feelings of comradeship and devotion to a common cause, they are expressing Fayol's principle of:

answer

esprit de corps.

question

The research studies which experimented with different levels of lighting and its impact on worker performance and fatigue are known as:

answer

the Hawthorne studies

question

Who believed that the assumptions managers make about workers affect the ways in which workers act in organizations and popularized his ideas as Theory X and Theory Y?

answer

Douglas McGregor

question

The idea that the typical worker is lazy, dislikes work, and will try to avoid work is consistent with:

answer

Theory X

question

The management theory that considers the impact of how the manager interacts with employees as a determinant of how successful the manager is, is called:

answer

behavioral management.

question

The concept that: "There is no one best way to manage and that you should consider the unique features of a situation or the people involved before deciding what to do " is a fundamental premise in:

answer

contingency theory.

question

If the CEO has a long-range strategic plan for the organization and the Marketing department has its own five-year strategic plan, but the plans are not coordinated, this is a violation of Fayol's principle of:

answer

unity of direction.

question

The ability of a worker in the accounting department to prepare the organization's Balance Sheet is an example of:

answer

a technical skill.

question

The ability to understand, lead, and control the behavior of other workers is called:

answer

human skill.

question

All of the following are examples of "input resources" for an organization EXCEPT:

answer

number of units produced.

question

According to Mintzberg, the thousands of specific tasks managers perform fall into role categories which are decision making interpersonal informational all of the above

answer

all of the above

question

The process by which division of labor occurs is known as job specialization. True False

answer

True

question

The line of authority that pictures the authority of managers from the top to the bottom of the healthcare organization is called the "chain of command." True False

answer

True

question

In the Hawthorne studies, researchers found that as they raised and lowered the level of illumination, the workers' productivity decreased. True False

answer

False

question

Theory Y assumes that workers are lazy, dislike work, and will try to do as little work as possible. True False

answer

False

question

The measure of how well an organization uses its resources to achieve a goal is known as efficiency. True False

answer

True

question

Taylor and the Gilbreth's both did work with what method of observing what people do to try to find better ways of performing tasks?

answer

time and motion studies

question

A routine decision is called a nonprogrammed decision. True False

answer

False

question

The classical decision making model assumes that managers have all of the information they need in order to make the optimum decision. True False

answer

True

question

Because the complete range of decision-making alternatives is unknowable, it is unlikely that managers can have complete information when they are trying to make a nonprogrammed decision. True False

answer

True

question

When healthcare managers know the possible outcomes of a decision and can assign probabilities to each of these outcomes in terms of their likelihood of occurrence, a situation called uncertainty occurs. True False

answer

False

question

When a healthcare manager chooses an acceptable alternative instead of the optimum alternative, we say that a satisficing decision has occurred. True False

answer

True

question

Decisions which have been made many times in the past and for which healthcare managers have rules and guidelines as to how to make similar decisions in the future are known as: nonprogrammed decisions. heuristical decisions. programmed decisions. intuitive decisions. creative decisions.

answer

programmed decisions.

question

Nonroutine decisions that are made in response to novel situations in business are known as: intuitive decisions. creative decisions. programmed decisions. heuristical decisions. nonprogrammed decisions.

answer

nonprogrammed decisions.

question

In the administrative model of decision making, when the number of possible alternatives to a decision is so large that the manager cannot possibly evaluate all of them before making a decision, this is called:

answer

bounded rationality.

question

In the administrative model of decision making, information can be incomplete because of: time constraints. risk. uncertainty. ambiguity. all of the above.

answer

all of the above.

question

When healthcare managers know the possible outcomes of a decision and can assign probabilities to each of these outcomes in terms of their likelihood of occurrence in the future, this is known as:

answer

risk.

question

When the information available to a healthcare manager is incomplete because the manager must make a decision quickly, this is known as:

answer

a time constraint.

question

The first step in the managerial decision-making process is to:

answer

recognize the need for a decision.

question

The last step in the managerial decision-making process is to:

answer

learn from feedback.

question

Controlling is often defined as the act of determining whether or not plans are accomplished. True False

answer

True

question

Max Weber, a German professor of sociology, outlined his five famous principles of ____________ - a formal system of organization and administration designed to ensure efficiency and effectiveness.

answer

Bureaucracy

question

Formal, written instructions which specify what workers should do on the job under different conditions are known as:

answer

rules

question

The process by which managers respond to opportunities and threats facing their organizations by analyzing options and taking actions is known as

answer

decision making

question

When an organization introduces a new product or service unlike any previously on the market, for which it cannot estimate the probability of success, this condition is called

answer

uncertainty

question

When the meaning of information available to a manager is unclear and can be interpreted in various ways, the information is

answer

ambiguous

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