hb 307 midterm – Flashcards

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About how much of our local work force is functionally illiterat
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15-25%
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What is positively related to annual earnings
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Educational level
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compiled by the Department of Labor, contains standardized and comprehensive job descriptions
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O*Net
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What percent of applicants stretch the truth on their resume
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30%
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employers can legally use what kind of tests to screen applicants
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Pencil and paper honesty test
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What examines how people are empowered
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Cultural Audit
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What can inadvertently discriminate against individuals who would otherwise perform effectively
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Personality Tests
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found that panel interviews lead to higher reliability and faster decision times than one-to-one interviews
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HRM specialists
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Employers using the ________________ may be required to pay overtime to employees under the Fair Labor Standards Act.
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Compressed workweek
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Insubordination is generally defined as a refusal to submit to authority. Inherent in this definition is an employee's open defiance of a manager's request. In discharge cases regarding insubordination, arbitrators often hold that for managers to uphold their insubordinations claim, (1) the employee's supervisor must have given a clear and direct order to the employee, (2) the employee must clearly disobey the order, and (3) the supervisor must explain to the employee the consequences of insubordination. Employees are normally not insubordinate where they disregard the mere requests of managers.
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True
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The closer the content of the selection instrument to actual work samples or behaviors, the higher the content validity
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True
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Consists of different duties and responsibilities performed by one person
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Position
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Group of related activities and duties
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Job
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Statement of the needed knowledge, skills, and abilities of the person who is to perform the job
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Job specification
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Statement of the tasks, duties, and responsibilities of a job to be performed
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Job description
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Process of obtaining info about jobs by determining the duties, tasks, or activities of the job
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Job analysis
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Group of individual jobs with similar characteristics
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Job family
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When rolling out new web-based HR systems in large companies, as described in the WellPoint-PeopleSoft case in chapter 1, a potential implementation problem is getting
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Employee "buy-in"
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Suggests that the motivated, satisfied, and productive employee is one who (1) experiences meaningful work; (2) experiences responsibility for work outcomes; and (3) has a knowledge of the results of his or her work activities.
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Job characteristics model
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A method for tracking the pattern of employee movements through various jobs
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Markov analysis
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Federal guidelines and court decisions now require that the specific performance requirements of a job be based on ...
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Valid job-related criteria
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Degree to which interviews, tests, and other selection procedures yield comparable data over time and alternative measures
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Reliability
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Reliability refers to the extent to which two methods yield similar results, but not to the agreement between two or more raters.
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False
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In general, many companies are realizing diminished demand for "touch labor" and an increasing demand for
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"Knowledge workers."
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One of the unintended consequences of the career development program at UPS (Case 1-Chapter 5) is that it has _______ their turnover rate.
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Decreased
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One of the unintended consequences of the career development program at UPS (Case 1-Chapter 5) is that it has increased their turnover rate
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False
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Job enrichment is the horizontal expansion of jobs
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False
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What is the horizontal expansion of jobs
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Job enlargement
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What is the vertical expansion of jobs
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Job enrichment
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Concerned with the design of equipment to accommodate human capabilities.
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Ergronomics
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Under the Americans with Disabilities Act, the purpose of "essential functions" in a job description is to help match job requirements to organizational goals.
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False
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Just because a business is family owned, it is still a business and it is operating under all the laws that apply to any other business. As such employees have their legal rights whether they are relatives of the owners or not.
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True
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Helps large and small employers meet their duty under the law
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Job analysis
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Can help indicate which recruitment sources are most effective at producing qualified job candidates.
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Yield ratios
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May drain the company of its employee expertise
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Retirements
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t makes sense to benchmark one's business practices against one's competitors, it also makes sense to benchmark the firm's productive assets against its competitors— including their human capital.
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True
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Considers how knowledge and skills are used and attempts to identify the hidden factors that are often critical to job success.
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Competency approach
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Focuses on the tasks, duties, knowledge, and skills associated with a job
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Traditional approach to analyzing jobs
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While the traditional approach to analyzing jobs focuses on the tasks, duties, knowledge, and skills associated with a job, the competency approach considers how knowledge and skills are used and attempts to identify the hidden factors that are often critical to job success.
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True
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Employee interviewing is the most accurate method of job analysis because the employee is least likely to exaggerate essential job functions.
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False
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The most consistent basis for evaluating job candidates
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Structured interview
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Commitment to shared goals, open communication, shared leadership, and clear role assignments
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Characteristics of successful teams
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A test must be __________ in order for it to be valid
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reliable
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A test must be valid in order for it to be reliable.
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False
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Asks questions such as, "How do employees spend their time?"
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Cultural audit
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Is a quantitative approach to labor demand forecasting.
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Trend analysis
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Trend analysis is a qualitative approach to labor demand forecasting.
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False
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Between the two approaches to selection decisions, the ____ approach is considered superior, although the ____ is the most commonly used.
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statistical, clinical
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If 50 applicants came from a recruiting source, 24 were deemed qualified, and 14 were invited for interviews, the yield ratio for that source would be
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28%
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Which of the following test is not covered in the term "lie detector" under the Employee Polygraph Protection Act?
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Paper-and-pencil honesty test
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he value, skills, and capabilities that have a tremendous impact on an organization's performance but does not show up on its balance sheet are known as
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Human Capital
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The Equal Pay Act was passed as an amendment to the
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Fair Labor Standards Act
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What proportion of the U.S. economy is affected by international competition?
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More than 60%
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If 300 worker-days are lost through job absence during a month having 25 scheduled working days at a hotel that employees 500 people, the absenteeism rate for that month is
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2.4%
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Internal barriers to career development include:
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Rigid job specification
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The three principal criteria for determining promotions are:
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merit, seniority, and potential
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Measures of mental capabilities such as general intelligence, verbal fluency, numerical ability, or reasoning ability are examples of a
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Cognitive ability test
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Which of the following is/are correct regarding flextime schedules:
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(a.) flextime is difficult to implement in situations where workstations must be staffed at all times. (b). flextime makes communication and control more difficult for supervisors. (c.) flextime may lead to increased energy costs due to extended facility hours.
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Attempts to decrease subjectivity of forecasts
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The Delphi technique
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Functional job analysis assumes that worker functions can be classified into the following three categories:
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People, data, and things.
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Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement.
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TQM
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To comply with the Immigration Reform and Control Act, employers should do all of the following except
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Refuse to hire immigrants.
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It is anticipated that in the future, the American workforce will exhibit:
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An increase in ethnic diversity.
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Illiteracy in the United States is
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Increasing
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Organizational changes are said to be ____ when external forces have already affected an organization's performance.
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Reactive
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Promotion from within serves to
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Reward employees for past performance.
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Asking a candidate for a fry-cooks position to disassemble and reassemble a deep-fryer is an example of:
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A work sample test
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Interest in person-organization fit has been increasing because of:
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Organizations' increased need for teamwork and flexibility
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Tests that measure a person's ability to learn or acquire new skills are
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Aptitude Tests
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Organizations like to hire older workers because:
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They have proven employment experience.
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In many cases, hiring someone from outside the organization:
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Is seen as essential for revitalization
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Regardless of the selection methods used, it is essential that the selection procedure be
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Reliable and Valid
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Environmental factors that are frequently attended to by organizations include
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(a) economic factors. (b) demographic trends. (c) technological changes.
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If the data upon which selection decisions are not stable or consistent:
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Data cannot be valid and cannot be used as predictors
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Bona fide occupational qualifications can: (BFOQ)
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permit discrimination by an employer
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Discrepancies between the knowledge, skills, and abilities of the jobholder and the KSA required for the job can be remedied by:
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Training
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An employer interviews 150 qualified applicants, 100 White and 50 Hispanic. If 25 whites are hired, what is the least number of Hispanics that would have to be hired to avoid charges of adverse impact?
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10
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The employment of individuals in a fair and non-biased manner is called
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Equal employment opportunity
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The success of college campus recruiting can be weakened by:
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(a) recruiters not trained to talk to interested candidates (b) failure to follow up on individual prospects (c) visiting too many campuses
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Which of the following employers are covered under the Civil Rights Act?
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Unionized Organizations
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employment decisions reject higher percentage of a protected class than a non-protected class
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Adverse impact
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Which of the following has not been identified with team success?
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Top down communication
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Which of the following is inappropriate on an application form?
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Asking high school and college attendance with dates
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Factors to consider when investigating whether sexual harassment is hostile or offensive include all of the following except
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Whether the person charged is a male or female
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An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:
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Manager or supervisor perform their job as agents of the company
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In Albermarle Paper Co. v Moody, the Supreme Court:
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strengthened the principles of Griggs v Duke Power, especially the job-relatedness of tests
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The objective of the critical incident method of job analysis is to:
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Identify critical job tasks.
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Occurs because either organizational or personal reasons reduce or remove the probability of moving up the career ladder
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Career plateauing
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Which of the following workers have been hit the hardest by layoffs since 1990's?
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White-collar and managerial workers
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The type of information obtained from an applicant should be based on:
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Job specifications
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Giving applicants a clerical aptitude test and then tracking their performance six months later is an example of:
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Predictive validity
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Involves purposeful discrimination
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Disparate treatment cases
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The degree to which inferences drawn from interviews, test scores, and other selection procedures are supported by evidence (such as good job performance) is termed
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Validity
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Honesty tests have been shown to validly predict all of the following employee outcomes except:
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Job satisfaction
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The degree to which selection procedures yield comparable data over a period of time is known as:
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Reliability
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Disabilities that are less publicized and generally unprotected by EEO laws include
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Unattractiveness
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An interview in which an applicant is given a hypothetical incident and is asked how he or she would respond to it is a:
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Situational interview
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The approach to recruitment that informs applicants about all aspects of the job including both desirable and undesirable facets is called:
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Realistic job preview
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In Griggs v Duke Power, the Supreme Court established the principle that:
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Discrimination can occur even if it is covert or unintentional.
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All employees are told to come to a meeting at work. You are not able to attend for personal reasons and ask your manager to be excused from having to attend. Your manager asks you to explain your personal reasons.
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The managers request is inappropriate if the employee handbook stipulates that employees may be absent for personal reasons without providing reasons for their absence
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All of the following questions may be considered appropriate during an interview except:
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Have you ever been arrested?
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Under which method of analyzing jobs would you videotape jobs for later study
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Observation
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What kind of workers have firm-specific skills directly related to company strategy
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Core knowledge workers
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Title VII of the Civil Rights Act makes it illegal to discriminate because of:
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Race and sex
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In the following decision, the Supreme Court stated that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes:
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University of California Regents v Bakke
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Those artificial barriers based on attitudinal or organizational bias that prevent qualified individuals from advancing upward in their organizations into management positions refers to:
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The glass ceiling
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Legally, an affirmative action program is required when a firm has a
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Federal contract exceeding $50,000.
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For what reason should a person seeking a mentor research the potential mentor's background?
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It will be easier for both of you to establish a relationship
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The formal process of familiarizing new employees with the organization, their job, and their work unit.
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Orientation
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The reciprocal relationship between strategic planning and human resource planning means that
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Strategic planning affects, and is affected by, HR planning
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For a company with overseas operations, some critical concerns for success are
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Identification, selection, and compensation of expatriates
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HRM specialists have found that panel interviews lead to higher reliability and faster decision times than one-to-one interviews.
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True
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Markov analysis focuses on the number of employees in particular jobs and their skill levels, compensation, and job tenure.
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False
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Steve is a white male and works for XYZ Enterprises. His boss recently promoted Rich, a Latino, to a supervisory position that Steve was also vying for. Given that he feels that he has consistently outperformed Rich on the job, Steve has a legitimate case for Adverse Impact in that the firm has promoted someone from a protected class despite the fact that someone from an non-protected class deserved the position.
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False
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The closer the content of the selection instrument to actual work samples or behaviors, the higher the content validity.
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True
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At the fundamental level, strategy focuses to create
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Customer Value
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The Equal Pay Act was passed as an amendment to the:
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Fair Labor Standards Act
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When we learn by watching others perform a task, this is known as:
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Modeling
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The ADA is now accompanied by the ADAAA. While time will show how it is applied, the ADAAA has provided ADA coverage for
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More people
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An examination of the strategies, environment, and resources of the organization to determine where training emphasis should be placed is referred to as:
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Organizational Analysis
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Refers to the effective application of principles learned to what is required on the job.
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Transfer of training
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If the data upon which selection decisions are not stable or consistent:
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Data cannot be valid and cannot be used as predictors
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Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed.
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Reengineering
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Which of the following is not a fundamental issue related to training design?
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Training ethic characteristics
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If 50 applicants came from a recruiting source, 24 were deemed qualified, and 14 were invited for interviews, the yield ratio for that source would be:
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28%
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The interview method that best reduces the possibility of discrimination is the:
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Panel Interview
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Intelligence, mechanical comprehension, and anxiety are examples of:
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Contructs
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Recruiting from within may:
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Inhibit creativity
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a. is of psychological importance in that it provides status to the employee. b. indicates the level within the occupational hierarchy occupied by the jobholder. c. may indicate the basic duties involved in the job.
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Job title
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There is a correlation between the recruitment success of the organization and:
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Accuracy and completeness of advertisements
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An enthusiastically adopted tool for mapping a firm's strategy in order to ensure strategic alignment is:
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Balanced scorecard
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Determining what the content of a training program should be, based on a study of the job duties, is known as:
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Task analysis
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Employers must be able to show that job specifications:
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Relate specifically to duties of the job
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act as guiding parameters for strategic planning.
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Shared values:
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Cross-training, job rotations, and the like, results in
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Resource flexibility within the organization
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The most common method of training evaluation is assessing participant:
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