question

7 The majority of Americans think that the need for ethics is about the same as it was 50 years ago

answer

False

question

7 Descriptive ethics is concerned with studying and describing the morality of a particular group of people

answer

True

question

7 A recent NBES survey indicated that ethical misconduct at work was up slightly

answer

False

question

7 The best reason to base one's ethics on societal norms is that the norms do not conflict, they they provide clear guidance to "right" and "wrong"

answer

False

question

7 The ethics scandal that has come to define modern business ethics is the Enron debacle

answer

True

question

7 Virtually all companies that exhibit moral management have had that overlook since they were founded

answer

False

question

7 Researchers have found that many business people go through life thinking they are objective

answer

True

question

7 The major questions related to the conventional approach to business ethics are "Whose norms do we use?" and "What norms are prevailing?"

answer

True

question

7 Ethical behavior is generally considered to be on a higher plane than legal behavior

answer

True

question

7 The public's opinion of business ethics may be reported at two levels -- a high level and a low level

answer

False

question

7 Which of the following is not one of the major approaches to thinking about business ethics: A) Conventional Approach B) Rights and duties approach C) Principles approach D) Ethical tests approach

answer

B) Rights and duties approach

question

7 The most serious danger of using the conventional approach to business ethics is A. reliance on normative ethics without regard to descriptive ethics. B. lapsing into ethical relativism. C. lack of innovation in ethical judgments. D. stunting one's moral development.

answer

B) lapsing into ethical relativism

question

7 The "integrity strategy" espoused by Lynn Sharp Paine is similar to the A. immoral management model. B. moral management model. C. semi-moral management model. D. amoral management model.

answer

B) Moral management model

question

7 A doctrine or system of moral conduct is called A. ethics. B. deontology. C. morality. D. moral philosophy.

answer

C) Morality

question

7 An NBES Survey concluded that ethical misconduct A. whistle-blowing had decreased. B. In pressure to cut corners had increased. C. at work was down slightly D. was observed more on the job.

answer

C) At work was down slightly

question

7 Concepts of right and wrong are increasingly being interpreted today to include all of the following except A. fairness. B. justice. C. equity. D. equality.

answer

D) Equality

question

7 Lawrence Kohlberg's model of moral development includes all of the following levels except A. the preconventional level. B. the conventional level. C. the postconventional level. D. law and order morality.

answer

D) Law and order morality

question

7 Managers who simply fail to consider moral questions when making business decisions use the A. immoral management model. B. moral management model. C. intentional amoral management model. D. unintentional amoral management model.

answer

D) Unintentional amoral management model

question

7 Which of the following is not a source of a manager's values that is external to the firm? A. religion B. philosophy C. scientific D. legal

answer

C) Scientific

question

7 The key operating question of amoral management is A. can we make money with this action, regardless of what it takes? B. will this action be fair to all stakeholders? C. what effects will this action have on our stakeholders? D. can we make money with this action?

answer

D) Can we make money with this action?

question

7 The Wall Street financial scandals involved all the following except A. recklessness about risk B. ethical lending C. subprime lending calculations D. greed

answer

B) Ethical lending

question

7 Which of the following is not a structural aspect of unconscious accounting bias? A. ambiguity B. attachment C. approval D. ambivalence

answer

D) Ambivalence

question

7 The discipline that deals with what is good and bad and with moral duty and obligation is A. morality. B. deontology. C. ethics. D. moral philosophy.

answer

C) Ethics

question

7 Managers who believe that business decisions are not subject to moral constraints tend to utilize the A. immoral management model. B. moral management model. C. intentional amoral management model. D. unintentional amoral management model.

answer

C) Intentional amoral management model

question

7 The key operating question of moral management is A. can we make money with this action, regardless of what it takes? B. will this action be fair to all stakeholders? C. what effects will this action have on our stakeholders? D. can we make money with this action?

answer

B) Will this action be fair to all stakeholders?

question

7 There is no doubt that the media are A. ignoring ethical violations in their own industry. B. reporting ethical problems more frequently and fervently. C. defending the right of business to be conducted amorally. D. reporting breaches of ethics in politics more than they are reporting business ethics violations.

answer

B) Reporting ethical problems more frequently and fervently

question

7 The ethics question "how do we get from what is to what ought to be?" is A. descriptive. B. normative. C. practical. D. motivational.

answer

C) Practical

question

7 The area of ethics that is concerned with supplying and justifying a coherent moral system of thinking and judging is called A. normative ethics. B. descriptive ethics. C. business ethics. D. virtue ethics.

answer

A) Normative ethics

question

7 Moral imagination is: A. imagining the best possible outcome. B. being able to see economic and moral relationships C. the ability to see the relevance or nonrelevance of issues D. deciding which course of action to adopt.

answer

B) Being able to see economic and moral relationships

question

7 The model of ethical management in which managers fail to take morality into account when making decisions is A. immoral management. B. moral management. C. semi-moral management. D. amoral management.

answer

D) Amoral management

question

8 Failure to discipline someone who violates the organization's ethics standards implies approval of the person's behavior

answer

True

question

8 Most people use some type of ethical principle when making decisions about a moral dilemma

answer

False

question

8 For managers, the most powerful and useful ethical principle is the Golden Rule

answer

True

question

8 Utilitarianism can be summarized by the saying "the greatest good for the greatest number"

answer

True

question

8 Society's moral climate has an indirect impact on organizational ethics

answer

True

question

8 personal and managerial ethics entails making decisions

answer

True

question

8 Leadership is the primary factor in improving an organization's ethical climate

answer

True

question

8 The principle of caring is derived from utilitarianism

answer

True

question

8 Even the most routine decisions that managers make have ethical implicatíons

answer

True

question

8 The ethical tests approach is considered a more pragmatic approach than the principles approach to ethics. Indicate the answer choice that bets completes the statement or answers the question

answer

True

question

8 Which of the following is not a formulation of Kant's categorical imperative? A. Act only according to that maxim by which you can at the same time will that it should become a universal law. B. So act to treat humanity, whether in your own person or in that of any other, in every case as an end and never as merely a means. C. Every rational being is able to regard oneself as a maker of universal law. D. Act only according to that maxim by which you increase the overall happiness of everyone affected by your action.

answer

D. Act only according to that maxim by which you increase the overall happiness of everyone affected by your action.

question

8 The top factor in managers' unethical behaviors is consistently cited as A. greed. B. financial need. C. peer pressure. D. behaviors of superiors.

answer

D. behaviors of superiors.

question

8 The ethics of care may help managers utilize A. deontological principles. B. the stakeholder perspective. C. utilitarianism. D. the principle of rights.

answer

B. the stakeholder perspective.

question

8 The personal level of ethical challenges include situations we face in our personal lives A. at work. B. and in our families. C. outside of the work context. D. and spiritual lives.

answer

C. outside of the work context.

question

8 Ethical theories that focus on duties are called A. teleological. B. virtue theories. C. principled rights. D. deontological.

answer

D. deontological.

question

8 The test of one's best self relies on one's A. self concept. B. individual motivation. C. self leadership. D. self delusion.

answer

A. self concept.

question

8 Ethical issues at the industry level A. are usually handled by industry trade associations. B. are typically resolved through the legal system. C. can also be related to a specific profession. D. can usually be rectified by individual managers.

answer

C. can also be related to a specific profession.

question

8 Kant's categorical imperative emphasizes all of the following concepts except A. respect for persons. B. virtues. C. universalizability. D. duty.

answer

B. virtues.

question

8 According to research done by David Callahan, all of the following are reasons why cheating is on the rise except A. bigger rewards for winning. B. declining wages. C. temptation. D. trickle-down corruption.

answer

B. declining wages.

question

8 Moral organizations are A. organizations that do not have unethical behaviors within their ranks. B. developed through continuous ethics training. C. fully populated by moral managers making moral decisions. D. more prevalent in the United States than in other countries.

answer

C. fully populated by moral managers making moral decisions.

question

8 Which of the following is not a type of justice mentioned in the textbook? A. distributive justice B. compensatory justice C. procedural justice D. utilitarian justice

answer

D. utilitarian justice

question

8 The moral tone of an organization is set by A. the board of directors. B. regulatory agencies. C. top management. D. first line managers.

answer

C. top management.

question

8 Ethical leadership is founded on two pillars. These are A. rewards and punishments. B. the manager as a moral person and a moral manager. C. ethical climate and ethics training. D. ethics principles and ethics tests.

answer

B. the manager as a moral person and a moral manager.

question

8 The key to the Golden Rule is A. caring. B. duty. C. justice. D. impartiality.

answer

D. impartiality.

question

8 ____ refers to a quality, characteristics, or state in which activities, processes, practices, and decisions in companies become open or visible to the outside world. A. Opacity B. Corporate Transparency C. Deontological D. Utilitarianism

answer

B. Corporate Transparency

question

8 An ethical concept or rule that helps the decision maker take an ethical course is called a(n) A. ethical principle. B. moral challenge. C. moral dilemma. D. ethical rubric.

answer

A. ethical principle.

question

8 One of the most powerful ethical tests is the test of A. one's best self. B. making something public. C. ventilation. D. the purified idea.

answer

B. making something public.

question

8 The three attributes of being a moral person include all of the following except A. traits. B. behaviors. C. attitudes. D. decision making.

answer

C. attitudes.

question

8 Being forthright, sincere, and honest in communicating with others is referred to as A. candor. B. transparency. C. feedback. D. criticism.

answer

A. candor.

question

8 Being a moral manager involves all of the following activities except A. role modeling. B. communicating about ethics and values. C. delegating effectively. D. using rewards and discipline effectively.

answer

C. delegating effectively.

question

9 A survey of Fortune 500 non-management employees shows that workers do not want managers telling them how to use computers in an ethical manner

answer

False

question

9 Plaintiffs who have been injured by drivers talking on cell phones are holding the drivers' employers responsible as well.

answer

True

question

9 One of the main reasons that we have experienced technological harms is that some technologies were implemented without much thought given to possible side effects.

answer

True

question

9 Human cloning is illegal in the United States.

answer

False

question

9 The practice of giving employees company cell phones has led to employees talking and texting while driving.

answer

True

question

9 In increasing numbers, employees are losing their jobs to robotics.

answer

True

question

9 Genetic profiling, which provides a perfect means for identifying a person, raises questions of privacy and possible discrimination.

answer

True

question

9 People who express concerns about the ethical issues involved in technological advances are generally against the use of technology.

answer

False

question

9 With regard to data security, data breaches are on the rise.

answer

True

question

9 Data breaches at businesses are on the rise.

answer

True

question

9 Ways that companies can address issues related to the ethical use of technology include all of the following except A. management guidelines. B. use of the Information Systems Society's code of ethics. C. relying on local and federal laws. D. collaboration between managers and workers.

answer

C. relying on local and federal laws.

question

9 The number one ethical issue in doing business over the Internet is A. intellectual property. B. pornography. C. possible invasion of privacy. D. security of financial information.

answer

C. possible invasion of privacy.

question

9 Which of the following is not an undesirable side effect of technology? A. environmental pollution B. creation of unsatisfying work C. clash of cultural and religious forces D. depletion of natural resources

answer

C. clash of cultural and religious forces

question

9 All of the following are symptoms of technological intoxication except A. accepting violence as normal. B. loving technology as a toy. C. relying on technology to accelerate production. D. living our lives distanced and distracted.

answer

C. relying on technology to accelerate production.

question

9 Using biology to discover, develop, manufacture, market, and sell products and services is called A. bioethics. B. biotechnology. C. bionics. D. bio-commerce.

answer

B. biotechnology.

question

9 All of the following are technological means by which companies invade consumer privacy except A. cookies B. spam C. botnets D. facebook

answer

D. facebook

question

9 Which of the following is not a way that businesses attempt to protect consumers' privacy? A. ethical leadership B. privacy policies C. periodic purges of databanks D. chief privacy officers

answer

C. periodic purges of databanks

question

9 "Big Data" is: A. the world's largest super computer. B. Google's data store. C. the largest size hard drive that can hold data. D. data proliferation and overload.

answer

D. data proliferation and overload.

question

9 One of the main issues related to genetically modified foods (GMFs) is A. whether the federal government will provide research funding. B. whether the living organism can be patented. C. labeling requirements. D. the ability to export and import GMFs.

answer

C. labeling requirements.

question

9 Which of the following is not considered a questionable business practice made possible by the Internet? A. plagiarism B. pornography C. gambling D. music downloading

answer

A. plagiarism

question

9 Developing Internet policies, helping their companies avoid consumer litigation, and handling consumer complaints are all functions of a A. chief executive officer (CEO). B. chief operating officer (COO). C. chief financial officer (CFO). D. chief privacy officer (CPO).

answer

D. chief privacy officer (CPO).

question

9 The Non GMO Project is: A. non-profit collaboration of manufacturers, retailers, processors, distributors, farmers, seed companies and consumers B. mission driven to ensure the lack of non-GMO choices C. about everyone having limited availability of non-GMO choices D. about genetically modified foods

answer

D. about genetically modified foods

question

9 Ethical lag is a situation in which A. scientists have not been schooled in moral philosophy. B. the speed of technological change far exceed that of ethical development. C. technology takes the place of ethical deliberation. D. computer programs are not developed with an ethics loop.

answer

B. the speed of technological change far exceed that of ethical development.

question

9 Privacy and informed consent are issues that A. are the same whether one is surfing the Web or visiting the local hardware store. B. are always readily apparent to users of the Internet. C. are of little importance to consumers of e-commerce. D. become even more important on the Internet than in brick-and-mortar businesses.

answer

D. become even more important on the Internet than in brick-and-mortar businesses.

question

9 Most applications of biotechnology will come in the fields of A. health care. B. pharmaceuticals. C. agriculture. D. all of these.

answer

D. all of these.

question

9 Which of the following is not a valid definition of technology? A. the totality of the means employed to provide objects necessary for human sustenance and comfort B. a scientific method used in achieving a practical purpose C. all the ways people use their inventions and discoveries to satisfy their needs and desires D. the science of replacing human effort with mechanical power

answer

D. the science of replacing human effort with mechanical power

question

9 Which of the following is not one of the Ten Commandments of Computer Ethics? A. Thou shalt not use a computer to harm other people. B. Thou shalt not use a computer to steal. C. Thou shalt not use a computer to bear false witness. D. Thou shalt not use a computer to spy on fellow employees.

answer

D. Thou shalt not use a computer to spy on fellow employees.

question

9 The most significant obstacle to the use of biotechnology is A. fear that the technology will not work. B. the potential for public backlash. C. lack of funds to support research. D. government requirements for prolonged tests on human subjects.

answer

B. the potential for public backlash.

question

9 The development of smarter high-tech tools was advanced by: A. technological advances since the turn of the century. B. robotics. C. 9-11. D. the internet.

answer

C. 9-11.

question

9 A major concern for employers is their workers' use of cell phones A. to photograph sensitive sales documents. B. to record private employee records. C. while driving. D. to converse with friends, instead of performing their duties.

answer

B. to record private employee records. C. while driving.

question

12 Today, many major U.S. corporations avoid paying taxes by utilizing offshore tax loopholes.

answer

True

question

12 Recent Supreme Court decisions have restricted the activity of PACs A. True B. False

answer

False

question

12 Unlimited corporate political spending was made legal by the Citizens United decision of the U.S. Supreme Court.

answer

True

question

12 Lobbyists are affectionately known as "influence peddlers.

answer

False

question

12 Leadership PACs are connected PACs.

answer

False

question

12 The argument in favor of unlimited corporate political spending based on the right to free speech.

answer

True

question

12 Because it represents a homogenous group of businesses, the NFIB is able to present a unified message when lobbying Congress.

answer

True

question

12 Because of the difficulty in coordinating the effort, grassroots lobbying is no longer used extensively

answer

False

question

12 PACs are uniformly well thought of in American society.

answer

False

question

12 To be effective, grassroots lobbying must be genuine.

answer

True

question

12 The top PAC contributor during 2011-2012 was: A. National Association of Realtors. B. Teamsters. C. Service Employees International Union. D. Lockheed Martin.

answer

A. National Association of Realtors.

question

12 The National Federation of Independent Businesses (NFIB) attributes its newfound power to A. the growth of multinational companies. B. globalization. C. its new status as a trade association. D. its success at grassroots lobbying.

answer

D. its success at grassroots lobbying.

question

12 The channels through which corporations can make political contributions are. A. limited. B. many and varied. C. difficult to navigate. D. primarily tax loopholes.

answer

B. many and varied.

question

12 The central product of the new breed of lobbyist is A. influence. B. access. C. advice. D. information.

answer

B. access.

question

12 The process of mobilizing individual citizens who might be most directly affected by legislative activity to political action is called A. grassroots lobbying. B. astroturf lobbying. C. cyberadvocacy. D. company lobbying.

answer

A. grassroots lobbying.

question

12 Lobbying efforts that do not represent the genuine concerns of the citizens supposedly involved is called A. grassroots lobbying. B. astroturf lobbying. C. cyberadvocacy. D. company lobbying.

answer

B. astroturf lobbying.

question

12 Lobbying takes place at all of the following levels except A. umbrella organizations. B. PACs. C. trade associations. D. company lobbying.

answer

B. PACs.

question

12 Which of the following conditions is not conducive to the effectiveness of PAC contributions? A. when the issue is specialized B. when the issue is narrow C. when PACs adapt lobbying techniques to their contribution strategies D. when the issue is highly visible

answer

D. when the issue is highly visible

question

12 When a business assumes an advocacy role for its interests, it is A. doing what is normal and expected. B. breaking the law. C. operating at the trade association level. D. allowing government to influence it.

answer

A. doing what is normal and expected.

question

12 Using the Internet to communicate with grassroots supporters and enable them to contact their legislators is termed A. grassroots lobbying. B. astroturf lobbying. C. cyberadvocacy. D. company lobbying.

answer

C. cyberadvocacy.

question

12 Lobbyists often provide all of the following services, except: A. create slick advertisements. B. conduct indirect-mail campaigns. C. provide access to lawmakers. D. draft legislation.

answer

B. conduct indirect-mail campaigns.

question

12 Which of the following is not an umbrella organization? A. Chamber of Commerce B. National Association of Manufacturers C. Pharmaceutical Research and Manufacturers of America D. Business Roundtable

answer

C. Pharmaceutical Research and Manufacturers of America

question

12 Business lobbyists do all of the following things for their clients except A. establish communications channels with regulatory bodies. B. protect firms against surprise legislation. C. audit the effects of passed legislation. D. help draft legislation.

answer

C. audit the effects of passed legislation.

question

12 Universities do more lobbying when congressional appropriations committee members serve the districts in which they are located. This targeted lobbying is: A. successful B. unsuccessful. C. mixed. D. untested.

answer

A. successful

question

12 The Business Roundtable is an association of A. Fortune 500 companies. B. CEOs of leading companies. C. leading consulting firms. D. human resource executives

answer

B. CEOs of leading companies.

question

12 The power of businesses to drive the political agenda in Washington, D.C. is now A. subject to special interests. B. virtually unchecked. C. largely impeded. D. in government's interest.

answer

B. virtually unchecked.

question

12 One recommendation to make cyberadvocacy more effective is for advocates to A. make their e-mails targeted to the recipient and specific in nature. B. send their e-mails to all members of Congress. C. include attention-grabbing subject lines in their e-mails. D. provide no identifying information in order to protect their privacy.

answer

A. make their e-mails targeted to the recipient and specific in nature.

question

12 Distinct groups or parties that realize they have something in common, so that it makes sense for them to join forces, typically form A. joint ventures. B. partnerships. C. coalitions. D. limited liability corporations.

answer

C. coalitions.

question

12 Regarding the independence of SuperPacs from the political candidates they support, it is most correct to say: A. they are completely independent of any political candidate. B. they coordinate with the political candidate of their choice behind closed doors. C. those who run the SuperPac know the candidate so well, they do not need to consult to coordinate efforts. D. None of these is true.

answer

B. they coordinate with the political candidate of their choice behind closed doors.

question

12 When a firm advocates for its own special interest, it is A. acting as an umbrella organization. B. representing its trade association. C. harming it labor union. D. company lobbying.

answer

D. company lobbying.

question

13 Not telling the whole truth in advertisements is a widely used practice called concealing facts.

answer

True

question

13 The effects of advertising have clearly had a net positive effect on society.

answer

False

question

13 A full warranty must contain certain features, including repair within a reasonable period of time at no charge

answer

True

question

13 Targets of comparative advertising have no recourse if they think their competition has gone too far

answer

False

question

13 If the Children's Advertising Review Unit (CARU) cannot get advertisers to modify their campaigns, CARU must let the matter drop with no further action.

answer

False

question

13 A limited warranty means that the company guarantees all parts of the product and all types of defects, but only for a limited period of time.

answer

False

question

13 The Truth in Lending Act requires all suppliers of consumer credit to fully disclose all credit terms and to permit a 3-day right of rescission in any transaction involving a security interest in the consumer's residence.

answer

True

question

13 Most consumers today understand that advertising attempts to persuade them.

answer

True

question

13 Advertising hard liquor on television used to be illegal in the United States.

answer

False

question

13 The consumer movement is still absolutely essential for achieving a fair and just marketplace for all consumers.

answer

True

question

13 The Children's Television Act was passed to A. prevent violent shows from being broadcast during morning hours. B. prohibit the airing of commercials about products or characters during a show about those products or characters. C. regulate the plotlines of children's shows. D. limit the number of hours children could watch television.

answer

B. prohibit the airing of commercials about products or characters during a show about those products or characters.

question

13 The fact that advertising can increasingly be found everywhere is referred to as A. the consumer culture. B. expanding markets. C. ad creep. D. evolutionary marketing.

answer

C. ad creep.

question

13 Which of the following is not a commonly recognized benefit of advertising? A. It stimulates competition. B. It provides information useful in comparison shopping. C. It provides competitors with information. D. It lowers the price of goods and services

answer

D. It lowers the price of goods and services

question

13 An implied warranty is A. available for all new and used products. B. an unspoken promise that there is nothing significantly wrong with the product. C. limited to one year. D. states exactly what is covered and what is not.

answer

B. an unspoken promise that there is nothing significantly wrong with the product.

question

13 The Federal Trade Commission (FTC) A. achieves free and fair completion in the economy. B. protects misleading practices. C. issues trade regulation rules. D. Monitors competitive practices.

answer

C. issues trade regulation rules.

question

13 CARU was created by: A. Congress. B. the Manufacturer's Self-Advertising Regulation Association. C. the Children's Television Network. D. the Council of Better Business Bureaus.

answer

D. the Council of Better Business Bureaus.

question

13 Free Press is A. a coalition of 50 groups fighting product and plot placements. B. the Federal Communications Commission C. The Federal Trade Commission. D. A Consumer Protection Agency.

answer

A. a coalition of 50 groups fighting product and plot placements.

question

13 Puffery is another way of saying that a statement is an exaggeration that uses A. general superlatives. B. ambiguous praise. C. vague commendations. D. special terminology.

answer

A. general superlatives.

question

13 Information that provides potential purchasers with enough information to make the best choice among the options available is A. adequate. B. ambivalent. C. minimal. D. realistic.

answer

A. adequate.

question

13 The power held by consumers comes from A. umbrella organizations. B. trade associations. C. company lobbying. D. grassroots involvement.

answer

D. grassroots involvement.

question

13 Common consumer complaints include all of the following except A. poor quality of products. B. lack of consumer credit. C. high prices. D. misleading packaging or labeling.

answer

B. lack of consumer credit.

question

13 The ability of an organization to effectively identify, acquire, foster, and retain loyal profitable customers is A. customer service. B. effective marketing. C. customer relationship management. D. ethical marketing.

answer

C. customer relationship management.

question

13 The social movement that seeks to augment the rights and powers of buyers in relation to sellers is A. caveat emptor. B. buyer beware. C. consumerism. D. purchaser power.

answer

C. consumerism.

question

13 The basic activity of CARU is A. nominating exceptional children's advertising for national awards. B. to develop guidelines for effective advertising to children. C. to review and evaluate child-directed advertising in all media. D. monitor new developments in ads directed toward children.

answer

C. to review and evaluate child-directed advertising in all media.

question

13 "Functional foods" are all the following except A. yogurts that claim to ease constipation B. butter substitutes that reduce your cholesterol C. Tomato extracts that keep your skill young and ward off cancer D. foods that claim to negatively affect your health functioning

answer

D. foods that claim to negatively affect your health functioning

question

13 All of the following are significant issues in cigarette advertising except A. promotion of a dangerous product. B. its aim at young audiences. C. its aim at less-educated consumer markets. D. its aim at less-developed countries.

answer

D. its aim at less-developed countries.

question

13 A consumer's right to choose refers to A. his right to have an inventory of more than one to choose from. B. her right to decide what store to buy from. C. his right to eliminate products that do not meet his needs. D. the assurance that competition is working effectively.

answer

D. the assurance that competition is working effectively.

question

13 Which of the following is not part of CARU's guidelines for advertising directed toward children under the age of twelve? A. take into account the maturity, knowledge, and sophistication of the audience B. do not exploit the imaginations of young children C. incorporate minority and other groups into the advertising D. consider the socioeconomic level of the audience

answer

D. consider the socioeconomic level of the audience

question

13 The traditional term that was used for advertising located in novel locations (now called ad creep) was A. ambiguous advertising. B. stealth marketing. C. ambient advertising. D. undercover promotion.

answer

C. ambient advertising.

question

13 Neuromarketers have concluded that the most effective sounds in terms of psychological appeals include all the following except A. babies giggling B. packages being opened C. vibrating cell phones D. soda being popped and poured

answer

B. packages being opened

question

14 A basic premise of Total Quality Management (TQM) is that the product designer is the final judge of quality.

answer

False

question

14 One concern about product liability is the size of the financial awards won in court.

answer

True

question

14 The challenge that management faces is to make products as safe as possible and affordable to consumers.

answer

True

question

14 Court cases and legal doctrine now make it clear that business is responsible for product safety.

answer

True

question

14 The "subjective calculation" for value is a comparison of quality received for the price spent.

answer

True

question

14 Traditionally, the Food and Drug Administration's primary concern has been the "War on Drugs."

answer

False

question

14 The Food and Drug Administration grew out of the work of one man.

answer

True

question

14 Market share liability is rarely successful in current product liability lawsuits.

answer

True

question

14 No matter how careful business is regarding the safety of its products, product liability suits are inevitable.

answer

True

question

14 The Consumer Product Safety Commission's power and budgets have been subject to the administration in office.

answer

True

question

14 Which of the following is not an allegation commonly made in product liability suits? A. The product was improperly manufactured. B. The product's design was defective. C. The manufacturer failed to provide satisfactory instructions. D. The product was produced under inhumane conditions.

answer

D. The product was produced under inhumane conditions.

question

14 Six Sigma practitioners believe in fixing the ____ rather than the ____. A. practice; theory B. product; worker C. process; product D. worker; customer

answer

C. process; product

question

14 All of the following are reasons given for the current obsession with quality except A. the average consumer demands more. B. global competitiveness. C. the Internet. D. employee satisfaction.

answer

D. employee satisfaction.

question

14 The legal view of "let the buyer beware" that prevailed throughout most of history was A. caveat vendor. B. e pluribus unum. C. norvus ordo seclorum D. caveat emptor.

answer

D. caveat emptor.

question

14 Businesses have responded to consumer activism with all of the following efforts except A. toll-free hot lines. B. user-friendly Web sites. C. rebate and discount programs. D. consumer representatives.

answer

. rebate and discount programs.

question

14 Business's response to consumerism over time has been one of A. benign neglect. B. rapid response. C. ineffective action, followed by improved responses. D. extreme care.

answer

C. ineffective action, followed by improved responses.

question

14 The Food and Drug Administration regulates all of the following except A. food. B. drugs. C. cosmetics. D. personal care products.

answer

D. personal care products.

question

14 Due diligence means that a company A. has done sufficient preparatory work to produce a safe product. B. the company has successfully passed an OSHA safety audit. C. has taken every possible precautionary step possible and followed all industry standards. D. has studied the problem extensively.

answer

C. has taken every possible precautionary step possible and followed all industry standards.

question

14 The ethical theory based on the concept of duty that focuses on the relative vulnerability of the customer is A. contractual theory. B. due care theory. C. social costs view. D. caveat vendor.

answer

B. due care theory.

question

14 The Consumer Product Safety Improvement Act of 2008 does not cover which of the following? A. ATVs B. toy safety C. cotton D. phthalates

answer

C. cotton

question

14 The ethical theory based on the concept of duty that suggests that if a product causes harm, the firm should pay the costs of any injury is A. contractual theory. B. due care theory. C. social costs view. D. caveat vendor.

answer

C. social costs view.

question

14 Today, the FDA regulates all of these except A. vaccines B. blood products C. prescription drugs D. medical care

answer

D. medical care

question

14 The current legal view of "let the seller take care" is A. caveat vendor. B. e pluribis unum. C. norvus ordo seclorum. D. caveat emptor.

answer

A. caveat vendor.

question

14 The driving force behind guidelines for product liability is which of the following? A. legal responsibility B. selling products C. ethical reasoning D. immoral people

answer

A. legal responsibility

question

14 The fact that a company is responsible for the harm done to customers by its product even if it can show that it did its best according to the state of the art in the industry at that time is called A. strict liability. B. absolute liability. C. historical liability. D. market share liability.

answer

B. absolute liability.

question

14 Early research conducted in the organization later known as the Food and Drug Administration fed small doses of poison to A. rats. B. chimpanzees. C. the "Death Squad." D. the "Poison Squad."

answer

D. the "Poison Squad."

question

14 The Consumer Product Safety Commission works to reduce the risk of harm from consumer products in all of the following ways except A. banning consumer products. B. passing legislation outlawing products. C. obtaining recall of products. D. informing and educating consumers.

answer

B. passing legislation outlawing products.

question

14 The initial part of the total quality management process is to A. define quality in terms of customer expectations and requirements. B. develop standards and specifications for quality. C. design efficient production processes. D. develop customer satisfaction surveys.

answer

A. define quality in terms of customer expectations and requirements.

question

14 Which of the following is not one of the top ten list of safety principles? A. Build safety into product design. B. Educate consumers about product safety. C. Allow a margin of error for the consumer. D. Learn from your and others' mistakes.

answer

C. Allow a margin of error for the consumer.

question

14 Programs that attempt to blend all of the functions of a business into a holistic, integrated philosophy built around teamwork, productivity, and customer satisfaction are called A. Six Sigma programs. B. total care programs. C. total quality management programs. D. customer focus programs.

answer

C. total quality management programs.

question

15 Manufacturing firms have been major sources of water pollution

answer

True

question

15 In addition to being a leading cause of pollution when used, fossil fuels are also often associated with armed conflict.

answer

True

question

15 Like most activist groups, the environmental interest groups have had little success dealing with business.

answer

False

question

15 Deforestation occurs only in less developed countries (LDCs).

answer

False

question

15 The ozone layer is in depletion. A. True B. False

answer

True

question

15 Externalities are side effects or by-products of actions that are not intended, but unavoidably impact others

answer

true

question

15 The main reason for global warming is overpopulation.

answer

False

question

15 Hazardous wastes can be generated by manufacturing processes or they can simply result from discarded commercial products, like cleaning fluids or pesticides.

answer

True

question

15 Biodiversity continues to be lost at a small rate.

answer

False

question

15 The greening of business is limited to industrialized countries and advanced economies.

answer

False

question

15 Problems made worse by deforestation include A. soil erosion. B. the greenhouse effect. C. moisture and nutrient ecosystem cycles. D. all of these.

answer

D. all of these.

question

15 "Wicked" environmental problems include A. smog B. toxic waste C. acid rain. D. all of these.

answer

D. all of these.

question

15 Energy inefficiency is a major concern A. with renewable energy sources. B. with transportation, but not in housing. C. primarily for the wealthy. D. in all countries.

answer

D. in all countries.

question

15 Indoor air pollution A. can be cured by using air conditioning. B. is found primarily in less developed countries. C. is becoming an increasing concern because most people spend the majority of their lives indoors. D. is not a significant environmental problem.

answer

C. is becoming an increasing concern because most people spend the majority of their lives indoors

question

15 The inability of humans and nature to restore environmental conditions to a previous state within a relevant time frame is A. irreversibility. B. destruction. C. the point of no return. D. imminent domain.

answer

A. irreversibility.

question

15 In the Montreal Protocol of 1987, most of the nations that produced or used CFCs agreed to A. a gradual phase-out of those materials. B. limit future use of CFCs to amounts produced in that year. C. an immediate ban on all CFCs. D. a quick phase-out of CFCs.

answer

D. a quick phase-out of CFCs.

question

15 One approach to resolving air pollution problems, intended to reduce a particular pollutant over an entire industrial region by treating all emission sources as if they were under one bubble is called A. emissions trading. B. blanket controls. C. comprehensive emissions regulation. D. the clean air provision.

answer

A. emissions trading.

question

15 The volume and intensity of use that can be sustained in a particular place and time is called A. carrying capacity. B. load factor. C. sustainability. D. life threshold.

answer

A. carrying capacity.

question

15 Which of the following is not a principle of sustainable success? A. Your business should never use more than it can replace. B. Your business is part of a much larger system. C. The culture of your business is determined by the context you create for it. D. The soul of a business is found in the hearts of its people.

answer

A. Your business should never use more than it can replace.

question

15 Precipitation containing harmful amounts of nitric and sulfuric acids A. occurs only in wet forms. B. is called acid rain. C. occurs mostly in rain forests. D. affects only man-made products.

answer

B. is called acid rain.

question

15 Groups that employ violent acts that involve real or threatened damage to people or property in pursuit of environmental goals are called A. radical ecologists. B. scientific anarchists. C. ecoterrorists. D. bio-environmentalists.

answer

C. ecoterrorists.

question

15 Businesses are paying close attention to all of the following green groups except A. consumers. B. legislators. C. employees. D. investors.

answer

B. legislators.

question

15 Existing water rendered unusable is A. wasted. B. polluted. C. decayed. D. drossed.

answer

B. polluted.

question

15 Which of the following is not a CERES principle? A. protection of the biosphere B. sustainable use of natural resources C. reduction of waste D. cooperation with business and government

answer

D. cooperation with business and government

question

15 Which of the following adds to soil erosion problems and is a major cause of the greenhouse effect? A. ozone depletion B. carbons C. deforestation D. sustainability

answer

C. deforestation

question

15 CERES principles include all of the following except A. reduce environmental, health, and safety risks to employees and the public B. environmental restoration C. concentrate on industrialized countries D. informing the public

answer

C. concentrate on industrialized countries

question

15 Which of the following is not considered a systematic management approach to selecting or constructing an environmental strategy? A. crisis management. B. accommodation strategy. C. issues management. D. stakeholder management.

answer

B. accommodation strategy.

question

15 Human denial of responsibility for the misuse of the environment is reflected by: A. OPEN B. NIMBY C. BAMA D. CLOSE

answer

B. NIMBY

question

15 Climate change is also known as A. the greenhouse effect. B. waste management. C. global warming. D. global emissions

answer

C. global warming.

question

15 All living and nonliving substances present in a particular place is a(n) A. environment. B. ecosystem. C. ecology. D. habitat.

answer

B. ecosystem.

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