Generalist Case Management Chapter 1 – Flashcards

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Case management
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A creative and collaborative method of service delivery, involving skills in assessment, consulting, teaching, modeling, and advocacy, that is intended to enhance the functioning of the client.
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Case manager
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A helping professional who provides direct services to clients, links clients to services and monitors the process.
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Assessment
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The first phase of case management that involves evaluating the need or request for services and determining the eligibility for services.
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Planning
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The second phase of case management, in which the case manager and the client develop a service plan.
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Implementation
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The third phase of case management, in which the service delivery occurs; the case manager either provides the services or oversees their delivery.
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Case review
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A periodic examination of a client's case.
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Documentation
answer
Written presentation of data, observations, interviews, and services.
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Record
answer
Any type of information related to a client's case, including history, observations, examinations, diagnosis, consultations, and financial and social information.
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Whole person
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A holistic view of the individual.
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Continuity of care
answer
Comprehensive care provided during and after service delivery.
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Equal access to services
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Nondiscrimination in granting services. Because of the commitment to equal access, the case manager assumes the role of advocate and develops ways of extending services.
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Quality care
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An emphasis on providing the best services in terms of effectiveness and efficiency.
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Client empowerment
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Developing the client's self-sufficiency to enable him or her to manage life without total dependence on the human service delivery system.
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Evaluation
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A critical part of case management that is the assessment of the process, the outcomes, and the quality of the process.
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Self-determination
answer
Determination by oneself, without outside influence.
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question
Case management
answer
A creative and collaborative method of service delivery, involving skills in assessment, consulting, teaching, modeling, and advocacy, that is intended to enhance the functioning of the client.
question
Case manager
answer
A helping professional who provides direct services to clients, links clients to services and monitors the process.
question
Assessment
answer
The first phase of case management that involves evaluating the need or request for services and determining the eligibility for services.
question
Planning
answer
The second phase of case management, in which the case manager and the client develop a service plan.
question
Implementation
answer
The third phase of case management, in which the service delivery occurs; the case manager either provides the services or oversees their delivery.
question
Case review
answer
A periodic examination of a client's case.
question
Documentation
answer
Written presentation of data, observations, interviews, and services.
question
Record
answer
Any type of information related to a client's case, including history, observations, examinations, diagnosis, consultations, and financial and social information.
question
Whole person
answer
A holistic view of the individual.
question
Continuity of care
answer
Comprehensive care provided during and after service delivery.
question
Equal access to services
answer
Nondiscrimination in granting services. Because of the commitment to equal access, the case manager assumes the role of advocate and develops ways of extending services.
question
Quality care
answer
An emphasis on providing the best services in terms of effectiveness and efficiency.
question
Client empowerment
answer
Developing the client's self-sufficiency to enable him or her to manage life without total dependence on the human service delivery system.
question
Evaluation
answer
A critical part of case management that is the assessment of the process, the outcomes, and the quality of the process.
question
Self-determination
answer
Determination by oneself, without outside influence.
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