Final Business Exam – Flashcards
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Communication skills are
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critical to effective job placement, performance, career advancement, and organizational success
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For years businesses have been flattening their management hierarchies. this flattening means that
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employees at all levels must be skilled communicators
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Select the best definition of communication
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Communication is the transmission of information and meaning from one individual or group to another.
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_helps the sender know whether the message was received and understood
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Feedback
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Eric is part of a team developing a new product idea aimed at a specific target market. Because team members are located throughout the country, they don't meet in person. instead, they use communication technology to collaborate on the project. Because members use technology to stay connected. Eric is part of a
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Virtual Team
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Tracey is planning a meeting to develop new procedure for handling employee grievances. how many participants should she invite
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Five or fewer
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An example of a country with a high-context culture is
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China
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An example of a country that has a low-context culture is
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United States
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The belief that one's own race is superior is known as
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ethnocentrism
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Which of the following occurs during the second phase of the 3-x-3 writing process
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Conduct research to gather the data you need to provide facts
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Which of the following is done during Phase 2 of the writing process
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Organizing
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Leon has been asked to learn how many pedestrians walk by a specific location that his company is considering for a new coffee shop. Probably the most useful way to research this information would be by
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investigating primary sources
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Which of the following is an informal research method
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Looking in the company files for information
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one of the most important tasks in preparing well-organized messages is
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including ample tables and charts
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Phase 3 of the 3-x-3 writing process begins with doing which of the following
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Revising the message to improve content and sentence structure
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The final phase of the writing process focuses on
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all of these
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Which of the following is an advantage of writing concisely
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All of these choices are advantages of writing concisely
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Select the most accurate statement about proposals
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Proposals are legal contracts
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Proposals are
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all of these choices
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the introduction to a proposal typically
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Highlights the writers qualifications
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Tom is writing a solicited proposal in response to an REP and is working on the background section. What is his goal in this section
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To persuade the reader that he understands the problem completely
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What is the most accurate statement about oral presentations
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A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it
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what questions should you ask about your audience to determine your pattern, delivery style, and supporting material
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All of these choices
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You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation
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Include humor, personal examples, and experiences
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During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator
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Hostile Audience
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How many employers can you expect to have had before you reach the age of 38
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10
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Sophia will be graduating soon and wants to learn more about a career path she is considering. Which of the following should she do
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Sophia should do all of these
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The best place to look for a job online is
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Company websites
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What is the most accurate statement about job interviews
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Preparation often determines who gets the job
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what is the most common type of hiring/placement interview
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One-on-one interviews
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What is the first question you should ask yourself as you begin to prepare a message
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Do i really need to write this e-mail, memo, or letter
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A phone call or face-to face visit is a better channel choice than email when you need to
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All of these choices
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Business letters are preferred over email messages when
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all of these choices
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Chandra wants to give her employees a brief update about an upcoming sales promotion. What is her best communication channel for Chandra to use to send this message to her employees
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Email
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Alison is writing a recommendation for one of her former employees. What is the best communication channel for Allison to use to send this message to a potential employer
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Letter
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Natalie is writing a routine email request. The main idea or purpose of her message should be placed in
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The opening
