Ethics Is An Essential Ingredient Commerce Essay Example
Ethics Is An Essential Ingredient Commerce Essay Example

Ethics Is An Essential Ingredient Commerce Essay Example

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  • Pages: 9 (2268 words)
  • Published: July 24, 2017
  • Type: Case Analysis
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The decline of profitable businesses and the decrease in earnings and reputation of seemingly effective corporations is frequently attributed to a lack of business ethics. Business ethics involves understanding the difference between right and wrong.

Ethical principles are essential in life and business. I have a strong belief that solid ethical values serve as the basis for a prosperous business. The mindset of the business owner shapes the company's attitude, which then establishes the work culture within the organization. For long-term success, a business must be grounded in ethical principles. A business that operates with integrity can thrive over many years, while those who ignore ethical values may only experience temporary success.

To ensure long-term success in the market, ethics play a vital role. Customer relationships are crucial for a business to achieve sustained profits. The credibility of a business, its customer service,

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how it addresses customer needs, its approach in dealing with customers, and its commitment to retaining existing customers are all integral aspects of business ethics. Business ethics can leave a lasting impression on customers, influencing their decision to return to that specific business and potentially recommend it to others. By establishing trust, businesses can not only retain current clients but also attract prospective clients through positive word-of-mouth. To foster enduring relationships with customers and encourage their loyalty, businesses must prioritize ethical conduct.

People who want to understand the reason behind being ethical should realize that being ethical is inherent. Ethical motives are an integral part of conducting business, and therefore, ethical values are automatically associated with business. Without adhering to certain principles in business, one cannot achieve success. Success achieved without a basis in strong

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ethics is destined to be temporary.

An ethical foundation is essential for a business to thrive. While some successes may be accidental or lucky, lasting success can only come from a strong ethical base. Most businesses prioritize making money, which is understandable. However, some businesses neglect to establish an ethical core and often make poor decisions. This is a major mistake and typically leads to disaster. There are times when the ethical obligations of business communities and project managers should hold more influence than even the laws governing business operations.

Establishing lasting relationships is a key aspect of ethical practices in successful businesses. In such businesses, it is essential to prioritize ethical principles over financial gain. The term 'business ethics' originated in the United States in the early 1970s and gained momentum by the mid-1980s through various dedicated courses. These courses included approximately 20 textbooks and at least 10 casebooks, with support from professional societies, centers, and journals focusing on business ethics.

The Society for Business Ethics was founded in 1980 and, in 1987, the European Business Ethics Network (EBEN) began incorporating business ethics into their curriculum at European business schools. By 1982, the first publications on this subject had emerged. Unethical behavior involves unjust or self-serving exploitation of a company's resources. Responsible utilization of resources is crucial for all members of the organization, including top management and employees at every level.

Using company resources for personal reasons is considered unethical as it contradicts the principles of business ethics. Accepting bribes, favoring certain clients over others, and partaking in unfair practices all constitute breaches of ethical behavior in business. Although maximizing profits is a primary goal for any company,

it should not be accomplished through unscrupulous methods. Ultimately, businesses are established to serve society and benefit the majority.

Ethics are essential in businesses and having a strong ethical foundation can greatly benefit a company. Business management experts and researchers recommend that business communities and professionals study ethics. They stress the importance of establishing a business with ethical values and consistently adhering to them. It is advised that management professionals prioritize ethics and acknowledge its significance in running their business. Ethics encompass not only a company's overall moral perspective, but also extend to all aspects of business conduct and employee behavior. The interest in business ethics experienced significant growth during the 1980s and 1990s among large corporations.

During the late 20th Century, engineering witnessed immense growth, resulting in a notable expansion of the global market and a swift increase in new corporations. However, this remarkable growth, combined with societal changes, caused a transition from previously acceptable behavior to offensive practices. An evident instance of this can be seen in how companies used to advertise job positions. Merely thirty years ago, it was customary for companies to openly declare that certain races or nationalities were not eligible for application.

If this kind of racial bias were displayed in the present day, there would be a strong response. Nowadays, it is common for many big companies to prioritize non-economic values with headings such as ethics codes and social responsibility charters. As society has progressed, ethical concerns have become an important focus for almost all businesses and corporations worldwide. In the late 1980s and early 1990s, organizations began highlighting their moral stance, possibly seeking to distinguish themselves from the prevalent business

scandals at that time. Currently, a company's ethical position can determine its success or failure.

During the Celtic Tiger era in Ireland, ethics gradually declined in importance for businesses. Some well-established companies prioritized profit over ethics and joined the bandwagon. Additionally, the new dot.com companies that emerged at that time had no concern for ethics. The pervasive Irish attitude of "get rich quick" only worsened the situation, and these greedy businesses exploited a distracted nation to make millions.

Blinded by greed, we embraced this new mindset and tolerated unethical practices on a daily basis. Now, in the midst of a recession, only the ethical have prevailed. Part 2: Consider a business model in which you believe the company either failed or excelled in dealing with ethical matters. I have selected Ryanair as an example of a company that, in my opinion, has greatly failed in addressing ethical issues.

Ryanair, one of the most despised airlines globally, is known for its questionable business ethics. Its poor treatment of customers has consistently tarnished the company's reputation. Whatever goes wrong, it seems as though the customer is always at fault. Ryanair fails to adhere to this common saying and instead continues to mistreat both customers and staff regularly. Despite these practices, the company remains in business, possibly due to everyone's desire for affordable deals, especially in recent years.

Ryanair's flight reservations are characterized by their "no frills" approach, which aims to inform customers about the airline's terms and conditions. As a result, dissatisfied customers are frequently reminded that they receive exactly what they pay for.

The question is, what about ethics? Is Ryanair treating their customers unethically? Despite knowing what service to expect,

the customer has already made a booking with them. The answer is affirmative. Ryanair engages in unethical business practices, regardless of how "true" they appear to be at the time of booking. Their excessive charges far surpass those of any other company providing a similar service.

British Airways has a unique "Value Calculator" that clearly shows the false economy of Ryanair's flying experience. You can find it at: Ryanair's disposal expenses must be one of their most costly charges.

The following are some additional fees that customers are charged:

  • A charge of ˆ40.00 is incurred for forgetting a boarding card or not being able to print one before reaching the airport.
  • If you do not have access to a personal computer or internet service, which may apply to many elderly customers, there will be a charge of ?1.00 per minute to speak with a customer service representative and make a booking over the phone.

Waiting to set in a ailment over the phone will be the client 5p per minute. Their excess charge seemingly goes towards their costs that are non met during the winter months when aircrafts are grounded in certain states. A antic illustration of how unethical their concern patterns are displayed in the undermentioned infusions from newspapers over the old ages. Ryanair charges for get oning base on ballss ruled illegal by Spanish tribunal. Ryanair, the World's most despised air hose, have been told by a Spanish tribunal that their heist fees for neglecting to bring forth a printed off get oning base on balls are infect illegal. The hapless alibi for an air hose charge a humongous 40 if you turn up

for your flight holding forgotten to publish off a embarkation base on balls but Judge Barbara Maria Cordoba Ardao, sitting at Commercial Court Number One in Barcelona, ruled that Ryanair was interrupting international jurisprudence by enforcing the levy.

Expressing her strong disapproval, she referred to the individuals involved as a group of dishonest thieves. Furthermore, she emphasized that it was always the airline's responsibility to publish boarding pass information. A representative from the Civil Aviation Authority noted that for the Spanish perspective to be implemented at British airports, it would require support in European courts. It is hoped that this support will occur soon, leading Ryanair to cease this deceitful practice. Additionally, it is suggested that Ryanair should refund any charges already collected.

According to a spokesperson from Ryanair, more than 99.9% of the airline's passengers used the web check-in service last year. However, approximately 750,000 travelers did not use this service and incurred over 29 million units of currency in unauthorized charges as a result. It is crucial for Ryanair to offer compensation for this problem! Additionally, because of actions taken by Ryanair, a nine-month-old infant and their three-year-old sibling were hospitalized earlier this week. This unfortunate incident occurred after all passengers experienced a five-hour delay while the plane remained grounded. Finally allowed to leave the aircraft, the children had to be urgently transported to Temple Street Children's Hospital due to dehydration.

The passengers' ordeal began when their Christmas flight from Dublin to Eindhoven was canceled due to heavy snow. Despite the cancellation, they were forced to remain on board without any resolution. After three hours, the father asked for permission to buy a sandwich for his

hungry and restless three-year-old child. Regrettably, he was informed that selling food during the grounded flight goes against company policy. Consequently, the children grew extremely tired, hungry, and thirsty as a result of the lengthy delay and had to be taken by ambulance from Dublin Airport.

The father of the passengers, who wishes to remain anonymous, claimed that the airport experienced snowstorms at the scheduled departure time of their plane on December 23. He accused them of being treated inhumanely during their extended ordeal. The only nourishment they received during the five-hour delay was a ring found in their luggage by another passenger, who generously gave it to them. Additionally, according to the man from Palmerstown in Dublin, a young woman on the same flight collapsed and had to be removed from the aircraft.

By the time the household and other passengers were given permission to disembark from the aircraft, it was approximately 8.30pm. Nevertheless, they were unable to leave the airport due to a lack of transportation options. Consequently, they had no choice but to stay at the airport until 2am when the children of one of the adult males started experiencing fevers. At that moment, an ambulance was summoned and all members of the household were transported to Temple Street for medical treatment. The paramedics went above and beyond by assisting us in getting into the ambulance, driving us to the hospital, and remaining by our side throughout.

They said it was their fortieth call to Dublin Airport. '' the adult male said. He and his spouse eventually made it home with their kids at around 4.30am. Ryanair presentation on how to publicly humiliate passengers. Ryanair,

the World's most despised airline, is well-known for their strict behavior regarding carry-on baggage guidelines. However, this often leads to innovative strategies by passengers aiming to avoid any additional fees.

A group of young women were recently recorded being forced to remove as much of their luggage as possible in order to fit it into the carry-on baggage "size" device. This highlights the ridiculous regulations of Ryanair and the video is quite shocking. However, despite their efforts, the total weight of the baggage remains the same, suggesting that this is simply a way for the airline to generate extra revenue by charging passengers who want to avoid the humiliation. Norse cabin crew members have accused Ryanair of providing them with "slave contracts," and this has been heavily reported in the Norwegian press in recent days.

Moss-Avis, a Norse intelligence web site, conducted an interview with an unidentified Ryanair employee this week regarding the challenges faced by the staff. The employee expressed concern about potential termination if their identity were revealed by Ryanair. The employee highlighted the issue of low wages, stating that they earn approximately 1300 Euros per month, a sum that the Norse immigration authorities deem insufficient for basic survival. Additionally, it has been brought to attention that Ryanair cabin crew members will only receive payment for the duration of their time in the air. Consequently, any delays or cancellations result in no compensation for the affected staff.

When flying with Ryanair, the pressure on the crew is supposedly very high to maximize sales with designated staff. I personally avoid Ryanair and recommend you do the same. Instead, consider choosing an airline that will take you to

your intended destination without excessive luggage fees, charges for using a debit card, or inconvenient check-in processes. Moreover, opt for an airline that treats its customers with respect, something that Ryanair struggles to do, as evidenced by the stories mentioned above.

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