Quality Problem on the Greasex Line Essay Example

and tasks to ensure the product or process is acceptable; 2. Prevention costs, the sum of all costs to prevent defects, the cause of them, cost to train personnel, cost of system redesign and equipment replacement; 3. Internal failure costs, costs for defects incurred within the system, scrap rework and repair; 4. External cost failures, costs for defects that pass through the system: customer warranty replacements; loss of customers or goodwill; handling complaints and product repair.

Hank is going to have numerous problems to overcome. It seems that senior management wants to fix the quality problem, but is overlooking the problems causing the quality issues. He is going to need complete buy in from his leadership. He is also going to need support from the folks on the floor. The floor supervisors will need to enforce the quality program not just laugh about it and push product through to meet production quotas. Another big problem is communication, everyone seemed to continue to say, well I’ll talk to them next time I see them or next time they come in. For instance the purchasing department had not addressed the issues with the nozzle not working properly. Each department will need to play a part in the quality program and he will need 100% support from all levels of management. Quality seems to be a joke at this point.