Service Essays

The definition of research according to the Collins Gem English dictionary (2004) is a ‘systematic investigation to discover facts or collect information’, while Collis and Hussey (2003, p1) offer a more comprehensive explanation that it is a ‘process of enquiry and investigation’. This process follows a systematic and methodical approach to increase existing knowledge. Thoroughness […]

1.0 Learning Issues1. What is “inverted pyramid?”Inverting the organization pyramid chart, the bottom level of the chart which is normally the front-liner become the top of the chart whereas the board of director which is initially at the top shift to the bottom. It means that the company is empowering the employees, moving the responsibility […]

Although customer satisfaction is one of the ultimate goals of this company it is not always successful in achieving this. Service failures will always occur due to the nature of the business that we are in. This report reviews existing literature on the subject and shows that there have been many different philosophies written on […]

UPS, which stands for United Parcel Service, came into being in 1970. In order to deliver a range of packages requested by clients, the company employed messengers who either walked or used bikes. However, in 1913, the company decided to invest in quicker methods of delivery such as motorcycles and expanded their services to cater […]

The text discusses service businesses, which generate income by providing personal services to customers. These businesses may include retail, tourism, banking, and education provision. Four categories of services exist based on the type of service and recipient: People processing (directed at people’s bodies), Possession processing (directed at physical possessions), Mental stimulus processing (aimed at people’s […]

The person holding the interview will be able to listen to your conversation and your explanations about your credentials, and when they observe that you speak politely and present yourself to be respectable and courteous, this will most certainly positively influence the person holding the interview. Interpersonal skills are extremely important in determining whether the […]

Web services are being increasingly managed through the web engineering technology which is basically a system and methodology for managing large-scale web services. Web engineering evolved as a result of complexities and problems associated with the development of web applications related to their maintainability, quality and reliability. Web engineering serves as a solution to this […]

Privacy is an essential human right and plays a crucial role in upholding human dignity, as well as fostering freedom of association and speech. In the modern world, privacy has emerged as a major concern for human rights, gaining recognition and protection across various regions and cultures globally. Global agreements like the Universal Declaration of […]

“Of all Internet-based marketplaces, the ASP arena is marked by product strategies developed both with and for customers in real time. The need for being a responsive resource is an underlying assumption and a core value…” (Sam, 2007). In order to see the value that ASPs add to businesses, one needs to be able to […]

It is crucial to educate and train technically skilled and talented human resources, as they are the most valuable asset for any organization. This ensures that they become even more proficient and useful, allowing the organization to derive maximum benefits from their abilities. Furthermore, managing incidents and service desks is essential for any business, as […]

Help desk plays a crucial role in the success of many service-providing organizations. The ineffectiveness of a help desk could result in customer loss or dissatisfaction. The question often arises: what defines an effective help desk? In this document, we aim to address whether the most senior IT personnel ought to staff a help desk, […]

According to IBISWorld’s 2007 report, the limited-services food industry in the U.S. includes various establishments such as limited service restaurants, food shops, cafeterias, diners and similar places where consumers pay for their products before consuming them on or off premises. While nominal revenue growth and employment rates have steadily increased over the past five years, […]

The Jobs and Growth Tax Relief Reconciliation Act of 2003 was passed by the United States Congress on May 23, 2003 and promptly signed into law by President Bush. This act included provisions that fast-tracked specific tax changes from the Economic Growth and Tax Relief Reconciliation Act of 2001. It also raised the exemption amount […]

The popular saying in the realm of customer service is that the customer is forever correct. This is the standard that the service industry must follow, where the provider goes to great lengths to meet the client’s desires. However, acknowledging the customer’s rights is not sufficient for good customer service. Though it may fulfill the […]

It would be better if the maker of multifunction knives builds a multi product brand. The government of Swaziland has only licensed two companies to manufacture the world –renewed Swiss Army knives. Swiss Army Knife’s popularity has enabled the company to expand to other customer goods like watches, luggage and other. Originally, the company was […]

Customer service management has always been a concern for many businesses. It is becoming a bigger issue, as many organizations realize the advantages of managing the relationships with customers. The benefits of good customer service management will increase, as an organization begins to provide effective and efficient customer support. Small and large organizations should embrace […]

At the onset of information technology in the late 19th century, calculator machines were its primary focus. Initially, its purpose did not revolve around communication. Originally, the purpose of creating a computational machine was simply to aid in the calculation of large numerical values. Despite its limited functionality during its inception, a replica of the […]

The managerial flow chart shown above illustrates the clear identification of job design, cell allocation, and the flow of information from the top to the service managers, who then distribute it to the patrols who provide services to customers. The key aspect of successful service provision is the timely transformation of information into the product, […]

All Customers have needs and expectation such as 1. If a customer request or order for product or service, so investigation should be quick and fast. That’s how the customer will be satisfied from the service. 2. Every organisation which sells products or services has some sort of problems with them. Customers rarely or usually complain about […]

Describe the steps involved in developing, executing, and overseeing customer service standards and analyze their impact on a particular enterprise. This assignment will analyze the importance of customer service planning, monitoring its effectiveness, and its impact on the organization as a whole. The existing customers are crucial to any company’s success; thus it is essential […]

Richer Sounds places customer service and satisfaction as its top priority, valuing them above profits. Unlike other companies that prioritize profit growth through higher prices, cheaper sourcing, and staff cuts, Richer Sounds believes these actions would compromise the quality of customer service. The company understands that offering expensive goods of low quality can lead to […]

The issue on the mushrooming of gasoline stations in Dumaguete instead, does not rely on the number of gasoline stations but on the fact that certain areas in the city are concentrated by these. Heading north on the citys national highway from the [intersection to SUMC], the first gasoline station in sight is that of […]