Excellence Essay Examples

The Shingo Prize for operational excellence: rewarding world-class practices Satya S. Chakravorty* Department of Management and Entrepreneurship Michael J. Coles College of Business Kennesaw State University 1000 Chastain Road Kennesaw, GA 30144–5591, USA Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of […]

The adoption of quality management has become a crucial business practice in order to make business operations more effective and customer-focused. This practice ensures quality in the products and services offered by companies. (The Importance of Quality Management, 2010) A range of quality management programs are available for entrepreneurs to choose from, such as Six […]

Some things can be learned about leading by analyzing organisations straight. Tom Peters and Robert Waterman drew on their experience at Mckinsey and Company. a well-known consulting house. and on farther survey of a figure of concerns they identified as exceeding. Their message is that traditional methods of managing and taking demand to be replaced […]

Both the Bible and a similar statement acknowledge that poverty and racism are permanent aspects of society. The question then arises: what actions can we take to address these issues? There are various methods, such as marching, protesting, complaining, or seeking government assistance, to combat racism. While some of these approaches have been effective in […]

Capitec Bank is a commercial Bank based in South Africa. The Bank is licensed locally and controlled by the Reserve Bank of South Africa. It has been rated first in matters concerning customer satisfaction as per the results provided by the South African National Banking Regulators of the year 2015. As per the International Banking advisory groups, Capitec Bank has been said to be the best bank in the World. The operations of the bank are in the form of a local Bank, and it serves individuals as well as businesses. However, the bank usually does not provide banking for firms that are close corporations. Capitec has more than 668 branches in South Africa, and it has more than 6million customers. A good number of his clients are also using the online system of banking. Capitec has a provision of innovative transactions, savings as well as unsecured credit cards to their customers. Its business building blocks are affordable, readily available, and simple. One of the best strategies to ensure that an organization achieves its objectives is guaranteeing a smooth flow of customers to the business. Therefore, scheduling of staff at respective branches to meet the client needs should be the center of focus. When the bank has an accurate forecast, the level of services will always be high, and the demands of their customers will be met.  Most of the requests made to the bank as well as clients will also be served within a short time. In cases where wrong forecasts and also the subsequent scheduling are wrong, a lot of time will be taken in getting the clients served. Scope and Objectives of the Report The primary objective of this report is to find a strategy that can be used to curb any form of inefficiency that may lead to customer and staff dissatisfaction. This is because once the staffs are not comfortable with their work; it becomes difficult for them to offer standard quality services to the customers as expected. Therefore, Kaizen’s toolkit of continuous improvement comes in handy as the best and viable solution that should be used to solve the problems that the bank is currently facing. As outlined by the Kaizen’s toolkit of continuous improvement, organizations have a significant role in ensuring that there is a high level of efficiency in operations. Given that Capitec Bank is focused on offering quality and timely services to its customers (such as depositors), it is necessary to ensure that all factors have been taken into consideration to guarantee continuous improvement. Therefore, the primary goal is to make sure that there is a constant rate of improvement in the way the operations are conducted as this directly leads to customer satisfaction; hence, the majority of them will be served. Another objective is to use operational efficiency as a strategy of ensuring that the customers are satisfied with what is being offered as services. Through this, sustainable development and a large customer base will be guaranteed. Nevertheless, the management must study the customer patter of other rival banks and ensure that they have contained any form of adversary that can lead to customer dissatisfaction. Moreover, the management will have to set priority goals geared towards understanding the needs and expectations of their customers as well as the workers. If the customer service staff members are not motivated, it will be difficult for the whole team to meet client needs. Measurement and Metrics: Before And After Customer flow can only increase if the banks’ staff has the morale to work and that there is constant motivation. However, given that this variable has been neglected for some time by the management, the bank has been having a low customer turnout. Nevertheless, after applying the principles of operational excellence, there have been noticeable changes in the operation and performance of Capitec Bank (Bessant, & Francis, 2013). The bank has ensured customers are fully satisfied, and there is an increase in their productivity. Before the new system, customers used to wait, and in the branches, the experience has been important metrics for the retail banking. Once the management has considered it necessary to incorporate anyone’s opinion in decision-making, personal discipline amongst the employees, and teamwork, it will be possible for the clients’ needs to be met. Moreover, the workers should be given a chance to continue with their improvement programs in terms of taking time with the customers and offering suggestions instead of just focusing on serving them. The Current State of Operation Capitec Bank has a significant problem in ensuring that its operations have been carried out as required. This is because it is facing stiff competition from its rivals given that they have an efficient mechanism in handling their customers. Such competitors have ensured that the […]

Wegman Food Markets, a regional supermarket chain in upstate New York, is ranked among the top 75 U.S. supermarkets by sales volume. The company’s Human Resource Management strategy sets it apart, as it emphasizes specialized training for employees to enhance performance and productivity while ensuring customer satisfaction. Wegman’s approach involves equipping salespeople with knowledge and […]

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Your customer doesn’t care how much you know until they know how much you care. Since consumer satisfaction is by and large accepted to significantly decide repeat sales, consumer loyalty has ended up a standout amongst […]

CONTENTS Foreword The Business Excellence Journey in Singapore Management of the Business Excellence Awards About the Business Excellence Framework Criteria for Business Excellence Scoring System Criteria Response Guidelines Glossary of Key Terms Business Excellence Milestones SQA Governing Council SQA Management Committee FOREWORD THE BUSINESS EXCELLENCE JOURNEY IN SINGAPORE Whether an organisation is from the public […]

Ever since Spanish Era prevailed, Filipinos had been become attached and greatly affected by the mark left onto everyone; the popular so-called “Manana Habit” which spontaneously came across into everyone’s daily lives that for many, for sure a big cause of having a hard time focusing on some works on a certain day or schedule. […]

In this era of globalization, a good education is very important for each and everyone of us in order to have a better and successful life in the future. Students in school and college have always been reminded to strive for excellence in their academic so that they can graduate with flying colors and can […]

Introduction The Baldrige model is beneficial for any organization, whether it is starting a journey towards performance excellence or refining its current improvement efforts. By using the Baldrige model, organizations can identify industry best practices with the help of expert feedback. This model helps organizations improve and align their processes, measurement and analysis, and strategic […]

During the sass, Intel developed chips that became the standard for personal computing. They continuously improved their products but faced difficulty protecting their product name due to competitors adopting similar naming conventions. To differentiate themselves, Intel transitioned from a microprocessor producer to a branded product company and launched the “Intel Inside” campaign using ingredient branding […]