Products E-road Technology Essay Example

efficiently. They also specialize in Kiosk Application Machines with a range of applications from HR to Retail, providing complete self-service solutions.

One solution to reduce the cost of HR communication for companies is to implement an HR kiosk designed for job applications, 401K benefits enrollment, employee scheduling, management and training. These kiosks enable convenient and consistent information distribution to employees, thereby reducing the average RM1700 per employee that companies spend annually. Kiosks can handle tasks such as employee scheduling, pay stub distribution, 401K administration, policy dissemination, job postings, training opportunities and company news. By utilizing kiosks as an extension of your HR department, resources can be conserved for higher priority tasks.

The use of HR Kiosks results in various cost savings such as a reduction in HR staffing, printing costs, distribution costs, resources required for new hires, employee turnover, information audits, and overall benefits transaction costs. The features and benefits of HR kiosks include self-service functions for employees without access to desktop computers or an HR office, 24x7 access to HR information, online form submission and on-demand pay-stub printing, factory floor kiosks for managerial functions and training, pre-screening and processing of applicant data for faster hiring, increased employee morale through access to disconnected employees, and touch screen interface for easier access to company information. Additionally, Ticketing Kiosks are designed for various purposes such as theater tickets, parking, check-in, ski passes and more, offering convenience and e-road technology for purchasing admissions tickets.The use of kiosks in amusement parks, airports, concert venues, stadiums, and kiosks result in convenience, increased revenue, and time savings. These kiosks offer multiple features and benefits such as ticket dispensing, credit card and cash acceptance

options for fast transactions, resulting in better service for customers. Self-service ticket purchases through kiosks during peak traffic activity not only increase throughput but also reduce congestion in lines.

Both indoor and outdoor models are open 24/7, providing convenience for customers outside operating hours. Additional revenue and distribution points come from ticketing kiosks located off-site. These kiosks are monitored to update content promoting special events and increasing public awareness while also boosting revenue. Self-service ticketing results in reduced transaction costs, making it more competitive than traditional manned ticket windows or box offices.

Increasing sales per transaction by up-selling products like concessions and promotional items during ticket purchases offers return on investment opportunities including: reducing employee headcount, increasing ticket sales, larger purchase transactions, reducing waiting queues up to 30%, and decreasing transaction costs. The Order Entry, Line busting, and Check-In Kiosk is specifically designed to provide faster and more dependable customer service. In retail, hospitality, and QSR markets, customer order entry kiosks are becoming increasingly prevalent.

Kiosks provide a quicker and more convenient option for various tasks such as hospital/hotel check-ins, food orders, license renewals, ticketing and specialty product orders. McDonald's uses ordering kiosks for Customer Order Entry (COE) in its restaurants, allowing customers to place and pay for their food order before picking it up at the counter. This system helps businesses reduce wait times and can be especially beneficial in busy markets.

Transportation agencies, like Jabatan Pengangkutan Jalanraya (JPJ), have implemented License Renewal Kiosks which have shown significant improvements in customer experience within just a few weeks. Previously, customers would spend upwards of an hour at JPJ, but now customers spend an average of under 15

minutes. These self-service kiosks reduce per-transaction costs by handling sales transactions via credit card or cash. The touch screen interface ensures a user-friendly approach to ordering products or services, reducing wait time. Additionally, the inclusion of product pictures and pricing menus aids foreign customers in ease of use.

Utilizing Order Entry and Check-in kiosks can improve customer service through precise self-placed orders and convenient late arrival services, resulting in a variety of benefits. These systems offer 100% order accuracy, less re-orders or administrative errors, lower cost per transaction, increased up-sell ratio, new product sales, and promotional item sales. Furthermore, retail kiosks are versatile and can also be used for loyalty programs, product information, store directories, among other things to enhance the overall customer experience. By implementing these kiosks extensively throughout retail spaces employee headcount and line queues may decrease by up to 30%.

At least 30% of the self-service kiosk market is made up of retail kiosks which can be found in various stores, such as Department Stores, Grocery Stores, Big Box Specialty Retailers, and Convenience Stores. These types of kiosks offer a wide range of services including bridal and gift registry, non-stock product ordering, way-finding directories, employment opportunities, product lookup, company information and targeted offers. The provision of these services through retail kiosks allows retailers to increase consumer awareness and create new channels for business growth. In-store product ordering kiosks can help reduce on-hand inventory as well as warehouse costs while wayfinding directory kiosks reduce employee headcount and improve customer service. Kiosks that offer promotional opportunities through coupon printing and other targeted offers have the potential to increase revenues. Additionally, loyalty cards provided via retail kiosks

reward frequent customers which boosts brand loyalty. HR Self-Service applications may also be added onto an in-store retail kiosk for after-hours use to leverage existing investment. Studies show that adding a self-service kiosk to a retail environment results in an average of 7% increase in incremental sales. Furthermore, self-service kiosks can help retailers lower employee headcount thereby reducing costs while gift card kiosks generate more revenue from off-site locations.By offering these services, the retailer can ultimately increase customer loyalty and attract new customers, resulting in further business growth. Multi-use kiosks can reduce inventory overhead and warehousing expenses while also boosting customer satisfaction and sales. Additionally, using these kiosks can lead to a reduced need for HR department staff.

The Financial Kiosk is a versatile solution for various financial services such as bill payment, money orders, couponing, pre-paid PIN dispensing, online banking, insurance and customer service email. Companies facing financial challenges are seeking cost-effective means of enhancing revenue generation. Traditional in-person bill payment costs an average of RM6, boosting the demand for alternative methods. With the closure of remote branches due to recent epidemics, self-service kiosks offer an affordable and convenient option that does not compromise customer service or efficiency. The Financial Kiosk provides an excellent single point of access for several common financial needs.

Financial kiosks, including bill pay and banking options, offer self-service cash payment for customers without bank accounts and reduce teller lines and labor costs. The user-friendly touch screen interface speeds up transaction times and improves customer service, while prepaid services kiosks reduce in-store queues. Kiosks in offsite locations provide convenience and timely payments, and select multi-lingual options empower foreign-speaking customers. Security features,

such as privacy screens and proximity sensors, ensure safe transactions. These kiosks also offer a return on investment by reducing employee headcount, decreasing reconciliation costs, and generating an average of 4% additional incremental revenue through E-Services.

The Directory and Wayfinder Kiosk is used in various locations to improve efficiency and reduce labor costs. Directory kiosks are found in hospitals, college campuses, high-rise office and apartment buildings, shopping malls, cemeteries, corporate offices, and retail locations.

Directory kiosks have various functions, including providing visitor sign-in, temporary badge printing, company information, scheduling, appointment setting, and telephone access to tenants or employees. These updates can be managed internally or outsourced to online service providers. Directory Information kiosks offer wayfinding and company information, resulting in reduced front desk labor. Additionally, the touch screen option provides an easy-to-use interface for users of all ages and reduces late appointments. The kiosks also facilitate quick and efficient information updates, resulting in reliable information for visitors. Special announcements can be communicated through the kiosks for increased awareness. Database management through the kiosk improves efficiency and customer service. Self-service kiosks decrease employee headcount, leading to cost reductions. Furthermore, tenants, patients, or customers experience increased customer service and satisfaction, leading to more punctual appointments, elevated revenues, and cost savings. The Information Kiosk offers information, loyalty programs, couponing, among other marketing features.

The Information Kiosk is a versatile platform that provides various functions commonly found on kiosks in the market. It allows users to access product information, company services, forms and printouts for different establishments like retail stores, schools, city government offices, tourist locations and more with just a simple touch of their finger. A report by Summit Research

indicates that 33% of people install retail kiosks primarily to provide product information. The main feature of Information Kiosks is its touch screen interface which ensures a user-friendly experience for people of all ages and education levels. Retail information kiosks also help customers make smarter buying decisions leading to increased loyalty while reducing labor overheads. In addition, using kiosks in any environment increases public awareness while saving costs otherwise spent on preprinted forms through printing-on-demand option. Targeted loyalty offers or special promotions improve customer service and increase sales leading to cost reductions by lowering employee headcount as well as improving customer retention rate while decreasing waiting time in line through virtual sales assistant feature thereby increasing overall sales figures too.The use of kiosks is becoming popular among companies in the public sector as a means to enhance security and achieve cost savings. Security Kiosk offers various features, including government, biometric, immigration, and more.

Kiosks are versatile units that provide added security for various functions such as visitor check-in, self-service access to confidential information, and immigration processes. To ensure more secure transactions, kiosks may include features like security alarms, fingerprint and eye scanners, privacy screens, and other biometric devices. One example of the use of kiosks in enhancing security is by the Malaysian Department of Homeland Security, which deployed E-road technology with fingerprint capture, video picture, and automated passport processing to identify visitors coming in and out of the country. Some benefits of using kiosks with added security features include protection against unauthorized access to sensitive information or proprietary components, accurate user identity authentication, speeding up transactions for frequent international travelers, and creating digital records to prevent

fraud. Ultimately, using kiosks can result in reduced employee headcount and improved border security by allowing personnel to focus on more in-depth inspections.

Kiosk Vending solutions provide an opportunity for independent operators, individuals seeking a new business venture, or corporations aiming to expand their customers' services. Kiosk Vending enables the availability of new revenue streams for products and services previously inaccessible. E-road technology offers a variety of configurations for 3.1 Photo Kiosk Machines, which offer self-service photo-processing and photo-sharing services for customers. These machines are available in standalone, mini-terminal, or networked stations and are durable, flexible, and appealing.

KIOSK provides a range of products for photo kiosks, including the Digital Media Photo Kiosk and the FastFoto Photo Kiosk. The Digital Media Photo Kiosk, which is manufactured by KIOSK, boasts impressive capabilities despite its small size. On the other hand, E-ROAD Technology produces the FastFoto Photo Kiosk, which is pre-configured and also has a small footprint. This kiosk is equipped with standard options for immediate purchase and offers extensive capabilities.

The Standard Configuration includes a standalone print station with accompanying software, credit card transaction processing, optional Sony dye sublimation printer for high-speed photo printing and dispensing, CD writer for output to Compact Disc, 9 in 1 Media Reader, CD Dispenser, touch-screen operation, Receipt printer, IrDA, External USB and Bluetooth connectivity, amplified speaker system, Lightbox signage, and UPS. The Celeron PC with 512MB includes a Service keyboard, Branding service, Sales Reporting and Monitoring, Software Maintenance for one year,

and a One year warranty. This configuration supports multiple output devices and photo printers, allowing customers to process realtime online payments and burn discs of their images. Additionally, it boasts the fastest thumbing speed in the industry.

These are the features offered by the kiosk:
- Create: produces appealing index prints with branding.
- Monitor: enables remote monitoring of replenishables and usage.
- Brand: allows customization of the kiosk's appearance and branding.
- Accelerate: optimizes for fast processing and encourages bulk ordering.
- Transact: generates customer receipts and order details.
- Configure: comes with a touch screen compatible configuration tool.

PhotoSite accounts allow customers to upload images, generating profit from editing, uploading, templates and index prints. Additionally, there are more features such as an enterprise-grade photo kiosk application designed for high availability, which permits remote administration, branding, pricing and software updates.

The system offers remote monitoring capabilities for sales, systems, and firewalls, as well as support for real-time payments through leading payment gateways. Users can access their PhotoSite account to upload or download images. Additionally, the system supports multiple photo printers for various paper sizes or increased speed and capacity. Its flexible XML infrastructure is well-suited for large-scale remote administration. Its dimensions are 19.

Specifications: This product has dimensions of 25" width x 25" depth x 78" height and weighs approximately 175 pounds, not including the UPDR-151 printers which weigh around 50 pounds each. The Sony Printer boasts high speed printing technology with advanced features, allowing for quick printing times across all print sizes. In just about 8 seconds, the printer can produce both 4x6 and 5x7 prints.

The UPDR150 printer can generate high-quality prints in approximately 15 seconds for 6x8 size prints and 20

seconds for other sizes. It delivers vivid and sharp prints in three various finishes: glossy, texture, and matte. Additionally, it offers four print sizes that are obtainable in all three print finishes.

There are four available sizes: 5x5, 4x6, 5x7, and 6x8.

Multiple printer choices are offered, including the Mitsubishi 9000 and 9500 which have the ability to manage postcard paper. Copal and Olmec printers are also available. The chassis has capacity for two Sony UPDR-150 printers, with the option of adding additional devices via sidecar connections to the 78x system. Additionally, public internet kiosks that operate under pay-per-use terms offer a range of services such as web browsing, email access, Wi-Fi hotspot connectivity and prepaid options.

As the world becomes more mobile, there is an increasing demand for public internet kiosks. E-road technology has extensive experience in providing self-service web and internet kiosk solutions, offering a wide range of projects, partners, and products. They are leaders in designing, manufacturing, and operating Pay-for-Use internet kiosks. Having successfully served many customers in various venues such as airports, military bases, and hospitality settings, E-road technology understands what components are necessary for a turnkey solution's success.

Their Internet Kiosk Desktop is a comfortable seated station that provides profitable functionality to its users. Featuring a 17" LCD display with signage options available for advertising purposes or custom attract loops and hot links to generate revenue.

?The Internet Kiosk Desktop series provides a range of features including web surfing, email, video email, games, bill payment, credit card transaction processing with receipt printing, and optional cash acceptance. The KIOSK installation team can deploy the hardware and software quickly, and operators can monitor machine status remotely. Alerts

are sent to operators when cash boxes need clearing or printer paper needs replenishing.

The internet kiosk, whether in form of an internet kiosk desktop or internet kiosk premium locations, can be a lucrative venture generating up to $600 in monthly profits based on two-hour usage per day at 25 cents per minute and can be higher for premium locations. The kiosks offer flexible payment options using a credit card reader or bill acceptor with a capacity of 600 bills for easy payment and efficient management. Remote monitoring ensures peak efficiency and complete revenue and management reporting, while the software is equipped with filters to regulate website access and user session data is automatically erased to ensure users' privacy and security.

E-road technology offers custom music kiosk design and flexible music download services for customers. According to Strategy Analytics, global sales of ring tones reached billions of dollars last year, as reported by Time Magazine. In light of these impressive sales figures, self-service kiosks make a natural choice for capturing this revenue stream. Our recommended hardware solution is the Desktop Internet kiosk, enabling access to popular music downloads and ring tones on the internet.